613 Bmc Remedy Jobs - Page 15

Educational Requirements Bachelor of Engineering Service Line Global Delivery Responsibilities Key Responsibilities:Architect and implement automation workflows within ITSM platforms including ServiceNow (SNOW) and BMC Helix.Leverage modules such as ITOM, Performance Insights (PI), and NowAssist to drive service efficiency and reliability.Integrate and automate service management processes across incident, change, problem, and asset management.Collaborate with stakeholders to identify automation opportunities and define technical requirements.Develop and maintain automation scripts and orchestration logic to support self-service and self-healing capabilities.Ensure compliance with ITIL stand...

As a Service Now Developer with over 3 years of experience, you will be responsible for understanding the entire Service assurance or fulfillment life cycle. You should have a fundamental understanding of Service Now modules, integration hub, and components. Your main tasks will include the development and enhancement of Service Now applications/modules such as TSM, ITSM, CMDB, CSM, OMT, FSM, ITOM, TSOM, GRC, and HRSD. Your role will also involve hands-on experience in API integration with third-party applications, utilizing both OOTB and custom solutions. You should have system integration experience using web services and web-based technologies like XML, HTML, AJAX, CSS, HTTP, REST/SOAP, a...

An extraordinarily talented group of individuals work together every day to drive TNS" success, from both professional and personal perspectives. Come join the excellence! TNS is looking for a passionate, motivated Network Automation Developer to join our Automation Development Team. Responsibilities will be focused on developing automation tools to support TNS Global products and services. The role includes designing and implementing custom automation solutions for service delivery teams that interface with existing platforms and systems, automating compliance and policy verification of network assets, and developing tools to aid Operations in maintaining and monitoring the Global IP Networ...

You should have a minimum of 3-6 years of experience in network background with a solid understanding of switching, routing, and firewall concepts. Hands-on experience in any Load Balancer or Application Delivery Controller (ADC) products is required. You should be skilled in the integration, configuration, administration, and troubleshooting of LB or ADC products. Strong troubleshooting skills on TCP/IP, HTTP/HTTPS, SSL/TLS, and DNS protocols are necessary. Experience in handling platform and application management issues of LB or ADC products is also expected. Possessing certifications in Load Balancer or ADC products such as F5-CA, Citrix Associate/Professional networking, CNS-ADC, etc., ...

As a BMC Remedy Developer, you will leverage your expertise in integrations methods such as REST and SOAP to design, develop, and implement solutions using BMC Remedy. With a minimum of 3 years of hands-on experience in BMC Remedy development, you will play a crucial role in meeting our organization's IT service management needs and integrating BMC Remedy with other systems. Your responsibilities will include designing and customizing BMC Remedy applications, collaborating with stakeholders to gather requirements, maintaining integrations, troubleshooting applications, and configuring BMC Remedy infrastructure components. Working closely with cross-functional teams, you will ensure seamless ...

As a Remedy Admin, your primary responsibility will be to manage the design, implementation, maintenance, and continuous improvement of BMC Remedy. You will need to ensure the availability of Remedy, provide continuous operational support, and perform any necessary development and customization to align with business requirements. Your key duties and responsibilities will include: - Leading the review of Remedy design and implementation, identifying gaps in current practices, and overseeing mitigation activities. - Developing Remedy applications, workflows, forms, and integrations to meet specific business needs. - Managing the Remedy environment to ensure availability, performance, and secu...

We are seeking a skilled and customer-focused Service Desk Analyst to provide IT support services. The role involves acting as the first point of contact for end users through various channels such as phone, email, and ITSM tools. The analyst will perform initial triage and resolution of incidents and service requests, escalate unresolved issues appropriately, and ensure a seamless support experience aligned with ITIL processes. Key Responsibilities: - Provide Level 1 to 1.5 technical support to end users through phone, email, and ITSM ticketing systems. - Troubleshoot and resolve basic hardware, software, network connectivity, and peripheral device issues. - Assist users with password reset...

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :-This role is a pre-sales Solution Architect role who would manage the large and complex bid Solutioning including RFP response more from Services / Implementat...

Designation - Sr. Technical Process Executive Min 1 Yr Exp Into Technical Support/Service Desk CTC - Up to 4 LPA Fixed (28k In Hand) + Allowances and Incentives 24*7Shifts WFO 5 Days Working 2 Days Rotational Off Contact -HR Jyoti [9784183889]

BMC is looking for a Remedy Developer, an innovator at heart, to join a team of highly skilled software developers, responsible for BMCs Helix Capacity Optimization product. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Contribute to feature enhancements, corrective fixes - design to deploy Interact with Architects / Team leads to understand the scope of new requirements Provide resolution for product defects Work with geographically diverse cross-functional teams to coordinate the development work Work on customer issue resolution and proactive problem solving To ensure youre set up for success, you will bring the following skillset & experience...

BMC is looking for an innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in im...

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be designing and developing features for future product releases Business Workflows with Line of Businesses in HR, Finance, Legal, Finance , Telecom and close integrations with ITSM domain You will interact with Product Managers to understand the scope of new requirements and detailed use cases. You will work with Architect, UX and team members to come up with solid design , which is appealing to end users, scalable, performant and enterprise quality. You will work closely with customers and QA teams to provide quick resolution for product defects. You will work with geographically diverse cr...

The Major Incident Commander and Problem Manager will work as part of the Operations Management function. The role will act as Incident Commander, partnering with DevOps, SRE teams, and Service Owners during Major Incidents to triage and mitigate service impacting events as quickly as possible and then progress the same through the Problem Management lifecycle. Key Responsibilities: Incident Management: The primary function of a Principal Major Incident Manager is to direct Subject Matter Experts (SMEs) and Service(s) leaders to restore service as quickly as possible during Major Incidents while keeping accurate and timely data on the progress of such incidents and keeping senior leaders, st...

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation. Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world. Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level. Serve as an escalation point for issues that impact the customers success and drive risk mitigation. ...

International Technical Voice Support Min 1Yr Experience in Service Desk /Technical Support Graduates Only WFO-US Shifts CTC Upto 6 LPA + Incentives + Allowances 5 Days Working Contact - 8890492756(HR BHOOMI) E-MAIL - bhoomighrs@gmail.com

Lowes, a FORTUNE 100 home improvement company with over 1,700 stores in the United States and sales exceeding $83 billion, is committed to providing quality products and services to its customers. As a global leader in the industry, Lowes is dedicated to supporting communities through various initiatives aimed at enhancing living spaces, fostering skilled trades, and providing disaster relief. Lowes India, the Global Capability Center of Lowes Companies Inc. located in Bengaluru, plays a crucial role in driving technology, business, analytics, and shared services strategies. With a team of over 4,500 associates, Lowes India focuses on innovation across retail channels, AI/ML, enterprise arch...

Proven experience in ITSM leadership roles with hands-on exposure to ITIL-based practices Strong understanding of ticketing systems ServiceNow Remedy etc Reporting tools Excellent skills in people management process governance compliance frameworks

We are looking for a skilled Product Owner ITSM to lead the development and evolution of our IT Service Management platform. As a Product Owner, you will serve as the voice of the customer and bridge the gap between business needs and technical solutions, ensuring our ITSM tools and processes effectively support internal users and business objectives. Key Responsibilities: Act as the primary liaison between stakeholders and the development team for ITSM-related products and services. Define, prioritize, and manage the product backlog based on business value, user feedback, and technical feasibility. Translate business requirements into clear, actionable user stories and acceptance criteria. ...

Job Description Form Position :IT -Global Service Desk Location : Pune GENERAL DESCRIPTION Answering tickets from internal users logged via ITSM tool and telephone with regards to the issue or request they have raised. Ensure incidents and requests are accurately categorized, logged, assigned, tracked, and responded to in a timely manner, in line with agreed SLAs, provision of timely communications and maintenance of ownership until closure. Collaboration with various teams & stakeholders. Identify service improvement opportunities along with the leads. Further development and maintenance of existing knowledge database. Participates in assigned projects. Flexible working on weekend, which wo...

Serve as the first point of contact for onsite IT support within the Hyderabad location- Address and resolve hardware issues on end-user devices (laptops, desktops, monitors, docking stations, etc-)- Provide hands-on support for users operating in a Virtual Desktop Infrastructure (VDI) setup- Install, troubleshoot, and maintain locked-down laptops with standardized build images - Handle local site-level IT support tickets assigned from the central Service Desk - Perform Layer-1 network troubleshooting , such as cable testing, patching, and basic connectivity checks- Escalate unresolved issues to L2/L3 support as needed while ensuring proper documentation- Follow established ITIL processes an...

Employment Type Permanent Closing Date 24 July 2025 11:59pm Job Title Software Engineer-II Job Summary As a software Engineering Specialist , you thrive on collaborating with your team to design, build, and deliver innovative software applications and products that delight our customers. Your command of diverse skills, passion, curiosity, and ever-learning attitude will help us march toward building a world-class software organization. You will work closely with technical leads/designers and other stakeholders by building prototypes, evaluating different tech stacks, providing strong recommendations, delivering challenging propositions, and propelling overall productivity. Job Description Wh...

Your role Perform root cause analysis (RCA) for recurring incidents and major problems. Coordinate with technical teams to identify and implement permanent fixes. Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). Conduct trend analysis to proactively identify potential problems. Facilitate problem review meetings and document post-incident reports. Ensure timely closure of problem records and adherence to SLAs. Collaborate with Incident, Change, and Configuration Management teams. Your profile 4-12 years experience as Problem manager Strong understanding of ITIL framework, especially Problem and Incident Management. Experience with ITS...

Your role Manage and coordinate the lifecycle of standard, emergency, and normal changes. Review change requests for completeness, risk, and impact before CAB (Change Advisory Board) meetings. Schedule and communicate approved changes to relevant stakeholders. Ensure adherence to change management policies and SLAs. Maintain accurate records in ITSM tools (e.g., ServiceNow, BMC Remedy). Assist in post-implementation reviews and document lessons learned. Support audits and compliance reporting related to change activities. Your profile 4 - 12 years experience as Change manager Strong understanding of ITIL Change Management processes. Hands-on experience with ITSM tools like ServiceNow, BMC Re...

About this opportunity: We are seeking a highly skilled Change Manager with expertise in ITIL processes to join our dynamic telecom team. The Change Manager will be responsible for overseeing the entire change management process, ensuring smooth transitions with minimal service disruptions. This role will focus on maintaining high standards of quality and compliance in the implementation of changes to IT/Telecom services, while working closely with technical, operational, and business teams. Key Responsibilities: Change Management Process Lead the end-to-end ITIL-based change management process, ensuring all changes are efficiently handled and follow ITIL best practices. Manage and assess th...

Join our Team About this opportunity: We are seeking a highly skilled Change Manager with expertise in ITIL processes to join our dynamic telecom team. The Change Manager will be responsible for overseeing the entire change management process, ensuring smooth transitions with minimal service disruptions. This role will focus on maintaining high standards of quality and compliance in the implementation of changes to IT/Telecom services, while working closely with technical, operational, and business teams. Key Responsibilities: Change Management Process Lead the end-to-end ITIL-based change management process, ensuring all changes are efficiently handled and follow ITIL best practices. Manage...