613 Bmc Remedy Jobs - Page 18

Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy! BMC is looking for an innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be managing customer expectations and competing pr...

Take ownership of major incidents, ensuring rapid resolution minimum downtime Coordinate with technical business teams to troubleshoot restore services Facilitate bridge calls war rooms during critical outages Provide timely accurate communication Required Candidate profile Ensure all incidents are logged, updated, and closed within defined SLAs Participate in service improvement plans and proactive risk assessments Experience with ITIL processes Perks and benefits Perks and Benefits

Provide first-level support for incidents &service requests Log, categorize, prioritize, and track tickets using ITSM tools (e.g ServiceNow, Remedy) Resolve basic hardware, software, printer, &network-related issues Assist users with password resets Required Candidate profile Guide users through simple step-by-step troubleshooting instructions Escalate unresolved issues to L2/L3 teams proper documentation Follow up on open tickets and ensure timely resolution as per SLA Perks and benefits Perks and Benefits

Implement and manage ITIL-based processes for IT service delivery Handle Incident, Change, and Problem Management activities Coordinate with cross-functional technical teams to ensure service Analyze recurring issues and drive root cause analysis Required Candidate profile Assist in maintaining the ITSM platform (e.g., ServiceNow, BMC Remedy) Prepare reports and dashboards on SLA adherence Identify areas of improvement in IT processes Support audits and compliance Perks and benefits Perks and Benefits

Skills & Experience AI Ops Skills: 10+ Years experience in IT across designing, engineering, implementation and Presales (minimum 3 years in Presales) of AI Ops use cases across IT Operations Management & IT Service Management (Experience in ITOM toolsets like Event Correlation, Log Analytics, Application Performance Management, IT Orchestration, etc) Strong prior experience on development and or/implementation of IT Operations Management tools like - o IT Service Management Tools like ServiceNow, BMC Remedy, Microfocus SMAX, etc o Application Operations Management tools like Appdynamics, Dynatrace, New Relic o IT Operations Automation tools like ServiceNow Orchestrator, BMC Atrium Orchestra...

We are looking for a skilled professional with 6 to 10 years of experience to join our team as a ServiceNow CMDB+ITAM expert. The ideal candidate will have a strong background in IT management and excellent problem-solving skills. Roles and Responsibility Manage and maintain the ServiceNow CMDB, ensuring data accuracy and integrity. Implement and configure ITAM (IT Asset Management) modules within ServiceNow. Develop and enforce best practices for asset management, including inventory control and reporting. Collaborate with cross-functional teams to identify and resolve technical issues related to assets and infrastructure. Provide training and support to end-users on ServiceNow CMDB and ITA...

Exp - Min 2 Years in Service Desk | Ticketing Tools Voice –International Excellent Communication Any Graduate CTC: Up to 4-6 LPA Fixed + Allowances + Incentives Location: Pune / Hyderabad / Bangalore Shifts: 24/7 (US Shifts) Contact no. - 8529474615

Rockwe'll Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. With more than 28, 000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we'do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description ...

The Change Manager ensures all changes improving managed Data Centre, Network, and Cybersecurity services are assessed . You will govern change planning, review, risk analysis, and compliance across global NOC/SOC operations. You will work daily with people around the globe reviewing change requests which includes checking completeness, categorizing them, and ensuring documentation. You will coordinate the Change Advisory Board (CAB) by scheduling the CAB meetings where partners assess the changes and determine the best path forward. You will assess the changes for the proper risk and influence on services, customers, and infrastructure. You will be the bridge between technical teams and dep...

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. . Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Summary: The Change Manager ensures all changes improving managed Data Centre, Network, and Cybersecurit...

Job Summary The Sr. Infra Developer will be responsible for designing implementing and maintaining infrastructure solutions using BMC Helix technologies. This role requires a deep understanding of BMC Helix Remedy-SmartReporting DWP & SmartIT Dashboards CMDB and Remedy. The candidate will work in a hybrid model with rotational shifts ensuring seamless infrastructure operations and contributing to the companys technological advancements. Responsibilities Design develop and maintain integrations from sources of record/tools to BMC CMDB Design and develop Remedy workflow and code. Design develop and maintain CMDB reconciliation and normalization logic. Integrate CMDB with multiple systems using...

Apply Now Job Title Technical I, Global Service Desk (TCF) Job Description ?Specialist, Global Service Desk? Remote Desktop Support Engineer IT Service Management (ITSM) Function: IT Global Service Desk (Location GGN / WAH) Roles & Responsibilities Initial assessment of reported incident or service request at Helpdesk Provides support for basic incidents reported via email, ticket or phone Follow triage for High Severity Incidents and start Sev1/2 ticket Hand over the all Sev1/2 incidents to Systems Availability Manager / BRC Resolve basic incidents and requests regarding the use of application software products and/or infrastructure components Collect information through a customer conversa...

BMC is looking for an innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in im...

BMC is looking for an innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in im...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Software License Management Good to have skills : ServiceNow Software Asset Management (SAM)Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities:a)Maintain software publisher licensing information for the assigned publishers (i.e., both entitlements and deployments)b)Analyze software licensing agreements, create entitlements summary, and summarize use right information from software agreements.c)I...

Educational Bachelor of Engineering,BTech,BCA,BSc,MCA,MTech,MSc,Master Of Engineering Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the busines...

Roles and Responsibility Collaborate with cross-functional teams to design and implement SAP SD solutions. Analyze business requirements and provide technical expertise to meet customer needs. Develop and maintain technical documentation for SAP SD projects. Provide training and support to end-users on SAP SD modules. Troubleshoot and resolve issues related to SAP SD implementation. Work closely with stakeholders to identify process improvements and optimize business operations. Job Requirements Strong knowledge of SAP SD module, including sales order processing, delivery, and billing. Experience working with customers and understanding their business needs. Excellent communication and inter...

Immediate Openings on ServiceNow Developer PAN INDIA - Contract Working Mode : Hybrid : 6+ Years :ServiceNow Developer : PAN INDIA Period :Immediate Employment Mode : Contract Description CMDB Administrator:Responsible for managing and maintaining the CMDB.Ensures data quality and integrity within the CMDB.Manages CI (Configuration Item) classes and updates CI records.Creates and maintains CI queries, CMDB groups, and Dynamic CI groups using CMDB Query Builder.Ensures the CMDB is updated upon successful change implementation.Collects and retains risk assessment and impact analysis information CI Analyst or Class Owner:Responsible for updating and managing CI classes.Assures automated data so...

Customize, implement, and manage ServiceNow applications to streamline IT service management processes. Focus on configuring workflows, incident management, and creating custom apps to meet business needs.

Configure and manage ServiceNow workflows. Optimize IT service management (ITSM) processes.

Manage and configure IBM Tivoli Netcool/OMNIbus systems for network monitoring and fault management. Ensure high availability and timely issue resolution across network infrastructures.

Oversee and manage the ServiceNow platform, ensuring the smooth operation of IT service management processes. Configure modules, integrate with other systems, and provide ongoing support and troubleshooting.

Develop and customize ServiceNow applications to automate IT service management processes. Focus on creating efficient workflows, integrations, and user interfaces to streamline business operations.

Skill required: IX Intelligent Asset Management Operations - Asset Data Management Designation: Asset Performance Mgmt Specialist Qualifications: BTech Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Planning and continuous improvement of ass...

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : IBM Tivoli Netcool Good to have skills : NAMinimum 5 year(s) of experience is required Educational Quali...