AIOPs Presales Solution Architect

Tech Mahindra

10 - 20 years

25 - 30 Lacs

Pune

Posted:1 hour ago| Platform:

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Skills Required

orchestration Bmc Remedy Neural networks IT operations management Machine learning application performance management ITSM Virtualization Analytics Logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skills & Experience AI Ops Skills: 10+ Years experience in IT across designing, engineering, implementation and Presales (minimum 3 years in Presales) of AI Ops use cases across IT Operations Management & IT Service Management (Experience in ITOM toolsets like Event Correlation, Log Analytics, Application Performance Management, IT Orchestration, etc) Strong prior experience on development and or/implementation of IT Operations Management tools like - o IT Service Management Tools like ServiceNow, BMC Remedy, Microfocus SMAX, etc
o Application Operations Management tools like Appdynamics, Dynatrace, New Relic
o IT Operations Automation tools like ServiceNow Orchestrator, BMC Atrium Orchestrator, HPE Operations Orchestratoro Observability tools like Elastic, OpsRamp, Sciencelogic
Strong experience in Implementation or Presales of AI Ops use cases using any of the Industry enterprise AIOps solutions such as Moogsoft, ServiceNow, Opsramp, Sciencelogic, Big Panda, etc
Strong understanding and experience on Machine Learning algorithms for various AIOPS use cases such as classification, clustering, and anomaly detections
Preferred ITIL certification Strong understanding of Cloud & infrastructure technologies such as virtualization, hyper converged infrastructure, as-a-service, Software defined networks, servers, and storages
AI & IA Skills: Strong understanding of Generative AI concepts including LLM, embeddings, word to vectors, etc
Working knowledge and understanding on development of AI/ML models based on a widely used variety of ML algorithms like classifier algorithms (Linear, Logistics, decision tree, Na ve Bayes, Support Vector, KNN, Random forest), clustering / outlier algorithms (K-means, mean-shitfing, DBSCAN, GMM, Hierarchical Clustering, etc), neural networks (ANN, RNN, etc
) Development experience on ML/NLP algorithms for IT Operations use cases
Strong understanding and experience of IA including RPA, OCR, etc
Presales Experience: Experience driving Presales for AI/AIOps in large deals for global customers for minimum 3 years
Strong Presentation skills and customer handling skills Strong experience in designing AI/AIOps Proposals, scope of works, effort estimates, Automation potential, etc for large deals in IT sourcing
Strong experience and skills in driving customer discussions, multiple stake holder discussions

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