Who We Are Telstra's an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're Australia's leading Telco + tech company, spanning over a century with a footprint in over 20+ countries. Focus of the Role As a Customer Service Consultant, you are a key member of the Telstra contact centre team. You use your excellent knowledge of Telstra's products, services and processes to create a great customer service and support experience via voice channels. From resolving billing queries to promoting Telstra products, you'll make a real impact on customer experience. What You'll Do Deliver customer support across all channels for sales, faults, complaints, and service-related queries. Process customer requests accurately using scripts, guidance tools, and service standards. Troubleshoot and resolve product/service issues via voice calls and email. Handle billing, account management, order modifications, and complaints using internal tools and content. Promote and sell Telstra products/services while ensuring proper handover of complex issues. You're available to support our customers 24/7, so you will need to be able to work on a rotating roster including scheduled days off. The role will be 100% work from office. About You To be successful in this role, you will have: 1-5 years of customer service experience. Active Listening Analytical Thinking Business Writing Collaboration Creativity Detail-Oriented FlexCAB (Inactive) Maxim MDUM Mica Negotiation Osca Phoenix Problem Solving Process Improvement Rifdi bill generator Salesforce.com Siebel CRM Systems TAM T-Analyst What we offer Performance-related pay Access to thousands of learning programs so you can level-up Global presence across 22 countries; opportunities to work where we do business. Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births Up to 16 weeks paid paternity leave provided to the non-birthing partners Employees are entitled to 21 paid annual leaves per calendar year Eligible employees are entitled to 12 days of paid sick / casual leave per calendar year Receive insurance benefits such as medical, accidental and life insurances If you are looking to take the next step in your career, we want to hear from you! We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you. As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India). When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application. We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
Who We Are Telstra's an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're Australia's leading Telco + tech company, spanning over a century with a footprint in over 20+ countries. Focus of the Role As a Customer Service Consultant, you are a key member of the Telstra contact centre team. You use your excellent knowledge of Telstra's products, services and processes to create a great customer service and support experience via voice channels. From resolving billing queries to promoting Telstra products, you'll make a real impact on customer experience. What You'll Do Deliver customer support across all channels for sales, faults, complaints, and service-related queries. Process customer requests accurately using scripts, guidance tools, and service standards. Troubleshoot and resolve product/service issues via voice calls and email. Handle billing, account management, order modifications, and complaints using internal tools and content. Promote and sell Telstra products/services while ensuring proper handover of complex issues. You're available to support our customers 24/7, so you will need to be able to work on a rotating roster including scheduled days off. The role will be 100% work from office. About You To be successful in this role, you will have: 1-5 years of customer service experience. Active Listening Analytical Thinking Business Writing Collaboration Creativity Detail-Oriented FlexCAB (Inactive) Maxim MDUM Mica Negotiation Osca Phoenix Problem Solving Process Improvement Rifdi bill generator Salesforce.com Siebel CRM Systems TAM T-Analyst What we offer Performance-related pay Access to thousands of learning programs so you can level-up Global presence across 22 countries; opportunities to work where we do business. Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births Up to 16 weeks paid paternity leave provided to the non-birthing partners Employees are entitled to 21 paid annual leaves per calendar year Eligible employees are entitled to 12 days of paid sick / casual leave per calendar year Receive insurance benefits such as medical, accidental and life insurances If you are looking to take the next step in your career, we want to hear from you! We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you. As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India). When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application. We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.