Customer Service - International Voice process

Who We Are

• Deliver customer support across all channels for sales, faults, complaints, and service-related queries.
  
• Process customer requests accurately using scripts, guidance tools, and service standards.
  
• Troubleshoot and resolve product/service issues via voice calls and email.
  
• Handle billing, account management, order modifications, and complaints using internal tools and content.
  
• Promote and sell Telstra products/services while ensuring proper handover of complex issues.
  

You're available to support our customers 24/7, so you will need to be able to work on a rotating roster including scheduled days off.

• 1-5 years of customer service experience.
  
• Active Listening
  
• Analytical Thinking
  
• Business Writing
  
• Collaboration
  
• Creativity
  
• Detail-Oriented
  
• FlexCAB (Inactive)
  
• Maxim
  
• MDUM
  
• Mica
  
• Negotiation
  
• Osca
  
• Phoenix
  
• Problem Solving
  
• Process Improvement
  
• Rifdi bill generator
  
• Salesforce.com
  
• Siebel CRM Systems
  
• TAM
  
• T-Analyst
  

What we offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births
• Up to 16 weeks paid paternity leave provided to the non-birthing partners
• Employees are entitled to 21 paid annual leaves per calendar year
• Eligible employees are entitled to 12 days of paid sick / casual leave per calendar year
• Receive insurance benefits such as medical, accidental and life insurances

If you are looking to take the next step in your career, we want to hear from you!