Product Owner - ITSM

We are looking for a skilled Product Owner ITSM to lead the development and evolution of our IT Service Management platform. As a Product Owner, you will serve as the voice of the customer and bridge the gap between business needs and technical solutions, ensuring our ITSM tools and processes effectively support internal users and business objectives.
Key Responsibilities:Act as the primary liaison between stakeholders and the development team for ITSM-related products and services.Define, prioritize, and manage the product backlog based on business value, user feedback, and technical feasibility.Translate business requirements into clear, actionable user stories and acceptance criteria.Lead Agile ceremonies including backlog grooming, sprint planning, and reviews for the ITSM development team.Collaborate closely with IT operations, service desk, infrastructure, security, and compliance teams.Continuously monitor product performance and user feedback to guide iterative improvements.Ensure alignment of the ITSM platform with ITIL practices and compliance requirements.Participate in UAT (User Acceptance Testing) and support release planning and deployment.Manage vendor relationships if working with third-party ITSM platforms like ServiceNow, BMC Remedy, etc.Required Qualifications:Bachelors degree in Computer Science, Information Technology, or a related field.3+ years of experience as a Product Owner, Business Analyst, or similar role in ITSM domain.Solid understanding of ITSM processes (e.g., Incident, Problem, Change, Configuration, Request Management).Experience working with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management.Strong knowledge of Agile/Scrum methodologies.Excellent communication and stakeholder management skills.