BMC Helix Administrator

Rarr Technologies

8 - 12 years

6 - 10 Lacs

mumbai hyderabad pune chennai coimbatore bengaluru

Posted:8 hours ago| Platform:

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Skills Required

service delivery administration automation monitoring tools compliance itsm business rules itil troubleshooting technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled BMC Helix Administrator with 8 years of hands-on experience in managing, configuring, and optimizing BMC Helix ITSM solutions. The ideal candidate will have deep expertise in IT service management automation and integration.

Roles and Responsibility

Administer and maintain BMC Helix ITSM suite, including Incident, Problem, Change, Asset, and Knowledge Management modules.
Configure and customize workflows, forms, and business rules to meet organizational requirements.
Manage integrations with other enterprise systems, such as CMDB monitoring tools and cloud platforms.
Monitor system performance and troubleshoot issues to ensure high availability and reliability.
Perform upgrades, patches, and migrations of BMC Helix components.
Develop and maintain technical documentation, SOPs, and user guides.
Collaborate with cross-functional teams to support service delivery and process improvements.
Ensure compliance with ITIL standards and internal governance policies.

Job Requirements

Minimum 8 years of experience in managing and configuring BMC Helix ITSM solutions.
Deep expertise in IT service management automation and integration.
Strong understanding of ITIL standards and internal governance policies.
Experience in administering and maintaining BMC Helix ITSM suite.
Ability to develop and maintain technical documentation, SOPs, and user guides.
Strong collaboration skills to work with cross-functional teams.

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