Backend sales Coordinator

Position Title: Back-End Sales Coordinator

Openings: 3 Positions

Location: Vasant Vihar (PVR Complex), South Delhi

Nearest Metro: Vasant Vihar (Magenta Line)

Experience Required: Minimum 10 Years

Industry Preference: IT, Audio Visual Products & Solutions, Office Automation, System Integration

Compensation: Salary + Performance-Based Incentives

Eligibility: Candidates residing within 10 km of the office.

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About Rivotta India

Rivotta India Private Limited is a trusted system integrator with a 34-year legacy in delivering advanced Audio Visual Products & Solutions, Office Automation Systems, and IT Infrastructure across Government, PSUs, Embassies, Defence, Corporates, and Educational Institutions.

We are expanding our operations and hiring 3 experienced Back-End Sales Coordinators to strengthen our sales support, service coordination, and lead management functions.

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Role Overview

This is a high-ownership role combining back-end sales operations, customer coordination, lead handling, MIS reporting, vendor coordination, and front-office responsibilities (as needed).

The candidate must be experienced, disciplined, proactive, and capable of handling coordination across multiple teams.

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Key Responsibilities

1. Lead Management & Response Handling

• Manage leads from phone calls, emails, website, walk-ins, and marketing platforms.

• Respond to leads professionally with product details, pricing, or by routing to the sales team.

• Maintain a daily lead tracker with status updates, follow-up notes, and conversions.

• Prepare daily, weekly, and monthly lead MIS reports for management.

• Ensure no lead is missed, delayed, or left without proper follow-up.

• Coordinate demos, product information sharing, and appointment scheduling.

• Classify leads into hot/warm/cold categories and guide sales for prioritisation.

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2. Back-End Sales Coordination

• Prepare quotations, product information sheets, and proposals for AV, IT & OA products.

• Coordinate order processing, POs, delivery challans, dispatches, and installation schedules.

• Work closely with sales team, engineers, and vendors for smooth order execution.

• Update daily trackers on orders, deliveries, pending tasks, and customer commitments.

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3. Customer Care & Escalation Management

• Attend customer service calls and emails; log, track, and escalate issues.

• Ensure timely updates to customers regarding service status, deliveries, and installations.

• Maintain excellent customer communication and control during escalations.

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4. Reception & Front-Office Duties (Integrated)

• Handle visitors, appointment scheduling, and incoming calls when required.

• Maintain a professional and welcoming front-office environment.

• Support Director and senior management with meeting coordination.

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5. MIS Reporting & Documentation

• Prepare daily MIS reports for leads, sales, service calls, and operations.

• Maintain Excel trackers, pivot tables, charts, and structured reports.

• Maintain documentation of POs, invoices, challans, AMC details, and project files.

• Assist with PPTs and management-level presentations.

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6. Cross-Department Coordination

• Coordinate with Sales, Service, Logistics, Admin, and Accounts teams.

• Follow up on pending tasks and share status updates with management.

• Ensure smooth workflow and timely closure of operational responsibilities.

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Preferred Candidate Profile

• Minimum 10 years in Back-End Sales Coordination, Customer Care, Lead Management, or similar roles.

• Experience in IT, Audio Visual Products & Solutions, Office Automation, or allied industries is highly preferred.

• Excellent English communication (spoken & written).

• Strong in MS Excel, MS Office, MIS reports, lead tracking, and documentation.

• Skilled in handling leads promptly and professionally.

• Must be organized, proactive, disciplined, and capable of multitasking.

• Should reside within 10 km of Vasant Vihar.

• Ability to work under pressure with a strong customer-first mindset.

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Why Join Rivotta India?

• Work with a respected brand with 34 years of credibility in AV, IT & Automation.

• Be part of a growing team with 3 new openings for this role.

• Opportunity to work directly on high-value government and corporate projects.

• Stable and professional work environment with long-term career growth.

• Attractive salary + incentive structure.

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How to Apply

Send your updated resume to: hr@rivottaindia.com

or WhatsApp: +91-9810022555

Rivotta India Private Limited

20-E, Second Floor, Vasant Vihar – PVR Shopping Complex

New Delhi – 110057

Website: www.rivottaindia.com