Backend Process Manager

Job Summary:

We are seeking a highly organized and analytical professional to join our team as Backend Manager – WIP (Work In Progress) Management. The ideal candidate will have a strong background in backend operations, MIS reporting, and data management within the insurance domain. The role involves overseeing WIP tracking, process optimization, team supervision, and coordination with cross-functional departments to ensure smooth operational flow and timely completion of tasks.

Key Responsibilities:

• Manage and monitor Work In Progress (WIP) activities across various insurance processes to ensure timely completion and accuracy.
• Oversee backend operations related to policy issuance, servicing, renewals, and data reconciliation.
• Create, maintain, and analyze MIS reports, dashboards, and trackers to monitor performance and highlight process gaps.
• Ensure data accuracy and timely submission of reports to management and stakeholders.
• Collaborate with internal teams (operations, underwriting, finance, etc.) for smooth workflow and issue resolution.
• Utilize Excel proficiency to prepare detailed reports, pivot tables, and automated trackers.
• Identify process bottlenecks and implement improvements to enhance productivity and efficiency.
• Maintain strong understanding of insurer systems, ensuring accurate data flow between internal systems and insurer platforms.
• Ensure compliance with company policies, audit standards, and data protection guidelines.
• Lead, mentor, and train backend team members to ensure adherence to SLA and quality benchmarks.
• Support management in planning, forecasting, and process improvement initiatives.

Key Skills & Competencies:

• Excellent proficiency in MS Excel (advanced formulas, pivot tables, dashboards, data analysis).
• Strong knowledge of WIP management, MIS reporting, and backend operations.
• Sound understanding of insurance domain processes and insurer systems (Life / General Insurance).
• Analytical and problem-solving mindset with attention to detail.
• Strong communication, coordination, and stakeholder management skills.
• Ability to handle large datasets and meet strict timelines.
• Team management and leadership abilities.

Qualifications & Experience:

• Education: Graduate / Postgraduate in Commerce, Business Administration, Finance, or a related field.
• Experience: 6–10 years of experience in backend operations, MIS, or WIP management within the insurance domain.
• Industry Preference: Insurance / NBFC / Financial Services.

If Interested:

Please share your updated resume at anjali@thepolicyexchange.com with the subject line “Application – Backend Manager (WIP Management), Noida.”

Job Type: Full-time

Pay: ₹9,185.44 - ₹70,000.00 per month

Work Location: In person