Back Office Support

Job Description

As a first step to the application, please fill out the following assessment. Please ensure that the assessment is taken only via desktop / laptop. Any assessments taken via mobile will be rejected automatically. https://www.ondemandassessment.com/link/index/JB-HGM7BEUCW?u=186706&source=Indeed About FCI London FCI London is one of the UK’s largest and most prestigious luxury furniture and interior design brands, with over 35 years of experience. We collaborate with leading global brands and deliver extraordinary interiors for high-end residential and commercial spaces. Role Overview We are seeking a highly organised, tech-savvy Back Office Support to support the India Operations Manager and work directly with the Digital & AI Projects Lead. This role is ideal for a candidate with strong proficiency in Google Sheets and productivity tools, with a passion for systems and process optimisation. The successful candidate will play a key role in streamlining internal operations, supporting technical workflows, and helping implement AI tools across the business. Key Responsibilities: Operations & Process Management Support the day-to-day administrative and operational activities across the India and UK teams. Troubleshoot and resolve basic IT issues related to devices, software, and internal systems. Create internal SOPs, define workflows, and assist in building scalable systems for process improvement. Manage internal task boards and ensure clarity and efficiency in team task allocation (e.g., Asana). Digital Support & Content Handling Manage product upload and maintenance through custom-built CRM and internal tools. Perform basic HTML edits for website content updates, ensuring SEO-friendly formatting. Coordinate with design and marketing teams to manage image updates and visual assets using Photoshop or Canva . AI & Innovation Support Assist in researching, testing, and implementing new AI tools and platforms that improve productivity, content generation, reporting, and marketing tasks. Stay up to date with new AI trends and recommend tools for internal use based on practical evaluations. Reporting & Analysis Analyse team performance, identify bottlenecks, and propose optimisation strategies. Ensure accuracy and consistency across data-driven dashboards and outputs. Required Skills & Qualifications Bachelor’s degree in Business Administration or a related field. Minimum 5–6 years of experience in operations, technical coordination, or digital project support. Advanced proficiency with: Google Sheets Photoshop and Canva Microsoft Excel , Outlook , and basic HTML Excellent command of English – written and verbal. Strong analytical and problem-solving abilities with a proactive mindset. High attention to detail and ability to prioritise tasks in a fast-paced environment. Passion for learning and applying new AI tools, APIs, and no-code platforms . Preferred Skills Familiarity with automation platforms like Pabbly , Zapier , or Make (Integromat) . Basic knowledge of JavaScript or webhooks. Experience working with remote, cross-functional teams. Why Work with Us Work with a globally respected luxury brand. Gain hands-on exposure to cutting-edge AI and automation tools. Collaborate with a dynamic, international team. Flexible, fully remote role with performance-driven growth opportunities. Competitive salary and a long-term career path. Technical Requirements A reliable Windows laptop or desktop (Windows 10 or newer). Stable high-speed internet connection (fiber preferred). Access to backup power to support uninterrupted workflow. If you’re an automation enthusiast with an eye for detail and a passion for systems and digital tools, we’d love to hear from you. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Work from home Schedule: UK shift Experience: operations and technical coordination: 5 years (Preferred) Language: English (Required) Work Location: Remote