Back Office Assistant Manager

Job Description

Position Overview: The Back Office Assistant Manager is responsible for all production-related aspects of the assigned project(s). The Back Office Assistant Manager acts as a point of contact to the client in representing DATAMARK in all day-to-day issues. Primary Responsibilities: Assistant Manager operations must be coordinates and oversees the day-to-day workflow of Back Office Supervisors Assists with performance evaluations that are timely and constructive Assistant Manager must take care of employment actions, including discipline and termination of employees in accordance with company policy Monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency Assistant Manager must manage daily aspects of the department and its staff to ensure projects are completed and goals and customer needs are met Manages conflicts and resolves complaints about or within the department Assistant Manager operations must manage one or more production projects simultaneously Assistant Manager have to identify all Service Level Agreements and other contractual requirements of their projects Assistant Manager operations must create recovery plans for missed Service Level Agreements and submits them to clients Back Office Assistant Manager conducts comprehensive tours for clients in their production areas Tracks and evaluates the performance of employees in the assigned group(s) Supports the financial metrics, i.e. speed and efficiency for assigned projects with the assistance of the Back Office Manager Back Office Assistant Manager have to develop and implements systems to ensure Supervisors are meeting the financial metrics assigned to projects Assistant Manager operations should have to assist with hiring and training new staff Develops Back Office Supervisors and Lead Operators for promotional opportunities Assistant Manager operations should serve as day-to-day contact for clients Participates in regularly scheduled meetings with clients as the primary contact Assists with conducting meetings with clients and presents production data, improvement plans, workflow processes, production processes, etc. utilizing tools such as Power Point Provides in-depth analysis and corrective action plans for production issues Gathers information for weekly billing for assigned projects and submits to Back Office Manager for approval Minimum Qualifications: Education Requirements: High School Diploma or equivalent Bachelor's Degree preferred Field Experience: At least 6 years of back-office field experience with 4 of those years in a supervisory role Position Experience: At least 1 year of experience in a back-office management role Other Qualifications: Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required Required Skills: Excellent leadership mentoring and people management skills with Analytical skills Excellent written and verbal communication skills Excellent Email writing and conflict management skills Must have experience with Manpower calculations, Manpower shrinkage and Manpower Attrition Must take wise corrective and preventive measures on Manpower calculations, Manpower shrinkage and Manpower Attrition Should have extensive experience in production planning, Manpower Planning, shrinkage planning and Attrition Planning Excellent interpersonal skills and leadership skills organized with attention to detail Should have proven hands-on experience in generating reports like (Weekly business review. Monthly business review, metrics report, Bi-weekly report, RAG report or EWS report) Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour Ability to coach and mentor back-office associate