AVP Key Account Management

About - Vouchagram India Private Limited (brand name - GyFTR)

Vouchagram is a fintech solutions provider in the digital rewards and branded currencies space. Across its 13-year run, VG has redefined loyalty rewards across consumer, channel, retail, petrol, banking, and BFSI space.

We are one of the largest networks of rewards with 250 + partner brand associations, 300 + clients, and servicing the top 14 banks in the country, driving rewards disbursements worth INRF 4000 Crores annually. A Digital Voucher gets sent from VG’s proprietary technology every 2 seconds! With our edge in white-label rewards solutions and APIs, we aspire to change the way alternate digital currencies like e-vouchers and loyalty points, etc, are consumed by our customers. VG ecosystem connects the brand partners, clients, customers, and VG concierge services in real-time to provide instant reward deliveries following our mantra that reward delayed as an experience is reward denied. As a young organisation, we still thrive in a start-up culture where work and after-work life are equally valued and enjoyed. Our employee surveys rate us as one of the most jovial and fun places to work, which motivates employees to look forward to coming to work and delivering their best!

Role Overview:

The ideal candidate will be a strategic thinker and a proactive relationship builder, responsible for delivering excellence in client servicing, driving revenue through upselling and cross-selling, and owning the P&L for assigned key accounts.

Key Responsibilities:

Client Relationship Management

• Act as the single point of contact for large enterprise clients, ensuring exceptional client satisfaction and relationship depth.
• Regularly engage in face-to-face meetings with CXO-level executives to understand client business needs and strategic goals.
• Build long-term, trusted partnerships and drive client retention and loyalty.

Revenue Generation & P&L Ownership

• Drive revenue growth through strategic upselling and cross-selling of products and services.
• Own and manage the P&L for each assigned client, ensuring profitable engagement and client satisfaction.
• Identify new business opportunities within existing accounts and develop strategies to maximize wallet share.

Account Strategy & Execution

• Create and execute account plans focused on client growth, engagement, and service delivery.
• Collaborate with internal stakeholders (product, marketing, finance, operations, and tech) to ensure timely and effective service delivery.
• Monitor client KPIs, satisfaction scores, and usage patterns to proactively address concerns and create value-driven solutions.

Internal & External Stakeholder Management

• Work closely with cross-functional teams to deliver on client expectations, project timelines, and innovation requests.
• Lead internal business reviews and external quarterly/annual review meetings with clients.
• Address escalations with prompt resolution and ensure high client satisfaction scores.

Reporting & Insights

• Provide detailed reporting on client performance, revenue growth, and key metrics to senior leadership.
• Deliver insights based on data analytics and client feedback to shape future engagement strategies.

Key Skills & Experience:

• Proven track record in enterprise client servicing, key account management, or customer success.
• Strong experience in CXO-level engagement and handling face-to-face meetings confidently.
• Strategic thinker with strong commercial acumen and experience in P&L management.
• Ability to drive upsell/cross-sell revenue in complex enterprise environments.
• Excellent communication, negotiation, and stakeholder management skills.
• Highly organized with strong project and relationship management capabilities.
• Experience in working with cross-functional internal teams (product, tech, finance, legal).
• Domain knowledge in fintech/Payment, SaaS, gifting, loyalty, or enterprise services (preferred).

Qualifications:

• MBA or equivalent post-graduate degree in Business, Marketing, or related field.
• Bachelor’s degree in business, management, or related discipline.