49207 Audit Jobs - Page 22

Job Description SENIOR INTERNAL AUDITOR / INTERNAL AUDITOR – Global Internal Audit (Base location Ahmedabad) Job Description Kraft Heinz Internal Audit Department’s vision is to To provide independent assurance on the effectiveness of controls and processes across the organization, to the Board of Directors, Audit committee and KH senior management. To identify and mitigate risks that could impact the organization's reputation, operations, or financial performance. To support the organization in achieving its objectives by evaluating and improving processes and controls. To promote a culture of compliance and risk management within the organization. Job Summary We are seeking a highly motivated and detail-oriented Internal Auditor to join our team. The successful candidate will be responsible for conducting audits and reviews to ensure the effectiveness (both design and operating efficiency) of internal controls, risk management, and governance processes across the organization. The Internal Auditor will work closely with various departments to identify areas for improvement and provide recommendations to management to enhance the overall control environment. The Internal Auditor will be based in Ahmedabad and will perform audits for multiple KH locations in zones such as Asia, Europe, North America, LATAM and Global. Key Responsibilities Conduct Audits and Reviews Plan, execute, and report on internal audits to assess the effectiveness of internal controls, risk management, and governance processes. Risk Assessment Identify and assess potential risks to the organization and assist in developing audit plans to address those risks. Audit Testing Perform audit testing to evaluate the design and operating effectiveness of internal controls, including financial, operational, and compliance controls. Reporting and Recommendations Prepare clear and concise audit reports, including recommendations for improvement, and present findings to management. Follow-up and Verification Verify that management has implemented agreed-upon actions to address audit findings and recommendations. Collaboration and Communication Work closely with various departments to ensure that audit activities are aligned with organizational objectives. Professional Development Stay up to date with industry developments, regulatory requirements, and best practices in internal auditing. Requirements Education Bachelor’s degree in accounting, Finance, or related field. Certifications Chartered Accountant (CA), Certified Internal Auditor (CIA), Certified Public Accountant (CPA), MBA are preferred. Experience 3 to 5 years of experience in core internal auditing. Experience in manufacturing / CPG industry will be an edge. Skills Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Leadership and project management skills. Industry knowledge Quick learner, curiosity and risk- mindset. Proficiency in audit software and technology, such as ACL, Excel, and Word. Travel Travel may be required (up to 20%). Data analytics skills Experience with data analytics tools and techniques, such as data visualization and statistical analysis. SAP knowledge is preferred What We Offer Competitive salary and benefits package. Opportunities for professional growth and development. Collaborative and dynamic work environment. Recognition and rewards for outstanding performance. Location(s) Ahmedabad - Venus Stratum GCC Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes .

Company Description Destiny System Solution specializes in providing comprehensive system support to manufacturing and service industries. We assist with ISO certifications such as ISO 9001, 14001,45001, and 50001, as well as IATF 16949, MACE AUDIT, and different OEM & Export Customer audits. Our services also include ZED audits for Gold, Silver, and Bronze levels, GeM assessments, and CQI9/11/12 third-party assessments & Lean consultancy. We are dedicated to helping businesses meet rigorous quality and compliance standards efficiently. Role Description This is a full-time on-site role located in Ludhiana for a ZED Consultant at Destiny System Solution. The ZED Consultant will be responsible for documentation and implementation of ZED Gold and Silver standrd in different manufacturing induatries. The role involves regular interactions with clients to ensure compliance and quality standards are met. Consultant have to visit client site for implementation. Qualifications Experience in manufacturing industries of minimum 10 yrs for B.Tech and 15 yrs for Diploma. Familiar with ISO certifications (ISO 9001, 14001, 45001,50001) and IATF 16949. Knowledge of ZED audits (Gold, Silver, Bronze) is additinal benifits. Experience in consulting is added advantage. Excellent communication and client interaction skills Problem-solving skills with a focus on quality and compliance. Ability to work independently and manage multiple client projects Bachelor's degree in a relevant field such as Quality Management, Engineering, or a related discipline Relevant certifications or training in quality management systems

Description The Canteen Ops Administrator will supervise canteen operations in alignment with the agreed terms and conditions visa viz the agreement with the org and the canteen vendor. The key responsibilities included and not limited to vendor identification, food safety audits, feedback analysis to drive employee satisfaction. The role involves overseeing all aspects of canteen operations, including team supervision, vendor integration, ensuring food quality and hygiene, and coordinating audit and stands and practices Key job responsibilities Vendor Management & Staff Supervision: Identify and manage canteen vendors, ensuring they adhere to all terms for smooth daily operations of kitchen/cafeteria utility operations by ensuring availability of canteen services in all shifts Cleaning, Sanitation & Hygiene Audits: Ensure daily cleaning and sanitation of kitchen surfaces, equipment & utensils. Regularly audit the kitchen for cleanliness and hygiene, maintaining high standards throughout. Food Variety, Cost & Support: Ensure a diverse menu is prepared at standard costs across all buildings. Inputs on food options to be shared with the canteen vendor as received from associates. Canteen Standards & Health Compliance: Structure and enforce canteen policies, focusing on food variety, cleanliness, and health compliance. Adhere to and enforce health and safety regulations, including regular audits and staff training. Vendor Training & Equipment Maintenance: Align canteen vendors and staff on hygiene practices and staff behavior. Regularly check of kitchen equipment, reporting any malfunctions or damages to the vendor. Quality, Service & Customer Feedback: Maintain high standards of food quality and customer service. Conduct regular surveys on food quality and promptly address any complaints or feedback. Inventory & Procurement Management: Conduct regular inventory checks on snacks and kitchen supplies. Coordinate with the vendor for timely procurement of snacks and catering for daily requirement and engagement of associates as required. Teamwork & Health Safety: Collaborate effectively with canteen staff to ensure smooth operations. Participate in health and safety training, ensuring all staff are aware about safety standards and ensure safety procedures are followed. Basic Qualifications 6+ months of human resources experience 6+ months of customer service experience 6+ months of Microsoft Office products and applications experience High school or equivalent Experience in confidential environments Preferred Qualifications 1+ years of human resources experience 1+ years of customer service experience 1+ years of Microsoft Office products and applications experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ATSPL - Maharashtra - C56 Job ID: A3052644

About Deutsche Börse Group: Headquartered in Frankfurt, Germany, Deutsche Börse Group is a leading international exchange organization and market infrastructure provider. They empower investors, financial institutions, and companies by facilitating access to global capital markets. Their India center is located in Hyderabad, serves as a key strategic hub and comprises India’s top-tier tech talent. They focus on crafting advanced IT solutions that elevate market infrastructure and services. Deutsche Börse Group in India is composed of a team of capital market engineers forming the backbone of financial markets worldwide. Lead Security Compliance Specialist Information Security is of very high priority for supporting DBG’s business. The department Group Security uses the ISO 27000 framework and fulfils the relevant requirements for financial service providers. In this way it is possible to protect the information assets in terms of confidentiality, integrity, authenticity, and availability. Your area of work: The Information Security Compliance Specialist plays a critical role in ensuring our Security Teams and in turn our organization’s adherence to security compliance requirements with internal and external stakeholders. This individual will action, implement and further improve a diverse set of topics as described below. Due to the nature of interacting with a variety of teams within the security department, compliance and regulatory functions as well as external stakeholders you will gain broad exposure to different areas of the business, contributing to a constantly evolving security landscape and enhancing your professional development. Responsibilities include: Coordinate and support the department on ongoing internal and external audits and findings remediation and perform regular reporting internally Support Security Management on tasks and issues related to security regulation and compliance, including Internal Control System (ICS) processes, risks and controls Manage and support in written-rules initiatives and reporting Provide input and feedback on security topics with our second Line of Defense (LoD) Consult, advice and coordinate between various stakeholders on security standards & information security regulatory matters Provide regular update on due-diligence questions and maintenance on our internal security services and capabilities Represent the organization in matters related to information security Involvement and consulting in projects around cloud security, DORA and ICS Qualifications / Required skills Bachelor / Master's degree in information security or technology or equivalent Proven experience in information security policies and standards, regulatory compliance Experience with security audits and audit management ideally within the financial services industry Knowledge of relevant legal and regulatory frameworks in the financial industry (e.g., MaRisk BAIT, EU DORA, NIS 2, CSSF circulars) and industry standards (e.g. ISO 2700x, NIST, COBIT) is desired Understanding of internal control systems (ICS) and security compliance Minimum of 4 years’ experience in Information Security with a focus on above Experience in structuring options and presenting these to senior management Proactive thinking and self-paced work on solutions Strong analytical skills, creativity, critical thinking, ability to identify problems and propose solutions Excellent presentation and interpersonal skills Fluent in English. Good to have: CISSP, CISM and any technical training.

Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry. Job Description: The Lead Quality Specialist role works within our agile/scrum Product Engineering team to improve overall quality assurance outcomes through the planning, control, and execution of manual testing. The role influences the technical craft of the team and often serves as a source of answers to others on a team-wide level. This is a servant leader role producing and executing with the team and product quality practice in a hands-on craft. There is a focus on helping teach and mentor people in the team and sets the tone and baseline for the rest of the team. Responsibilities: Reviews User Stories and Acceptance Criteria to ensure full understanding of individual deliverables. Defines scope of testing in projects. Designs, develops, maintains functional test cases, and ensures all tests are traceable to the user stories. Assists in developing and maintaining the Quality strategy for the product team. Ensures that user expectations are represented during the testing process. Monitors test data to assess functionality, reliability, performance, and quality of the service or product. Identifies any potential quality issues per defined process and escalates any reported potential quality issues to the Scrum team. Implements and records quality metrics. Conducts periodic inspections to identify production, process, or product issues, and present solutions. Ensures and participates in a collaborative team test case, code, or development review. Ensures the team is executing the prepared test cases and the results are documented appropriately. Fosters a collaborative relationship with Developers and Product Owner to maximize value of testing Leads the quality practices for a Scrum team including guiding and mentoring more junior quality resources Initiates and drives new ideas and technologies on the product team and/or quality practice. Contributes to product quality practice strategic goals and best practices. Promotes ongoing learning by contributing to learning activities such as learning series, knowledge articles, presentation, or other forms of learning. Skills: Growth Mindset - Actively looks for opportunities to try and learn new things. Hungry to try new tools and techniques or try new areas of the business to test yourself. Advocacy - Advocates for the wider team, championing the work and effort of many. Empathy & Humility - Trusted by peers and your team. Can take any problem team and help them drive in the same direction. Communication - Communicates with organization. Helps others in team to communicate. Initiative - Uses your own judgment to make decisions without asking another person's advice. Objectivity & Adaptability - Takes problems outside your skillset and quickly adapts to solve them. Helps peers do the same. Technical Understanding (Non-coding) - Displays a clear technical confidence and understanding. Debugging & Monitoring - Systematically debugs issues located within a single service, while taking greater responsibility for the monitoring systems. Security - Understands the importance of security and starts to see work through a security lens. User Focus - Actively organizes for teams around them to participate in user-focused development, advocating for the user at all stages. Visual Design - Follows a style guide to produce smaller features. Has a good grounding in typography, color, and layout. Application Testing - A growing leader within the team around testing strategy. Attention to Detail - Brings quality up in product teams and departments. Builds process to help others to improve the quality and detail of their own work. Recognized team wide as having an eagle eye. Product Knowledge - Has in depth knowledge of the product. Tailors solutions to customer needs based on deep product understanding. Business Context - Actively finds business insights that you need for your work, using information from people from outside your team. Helps teammates to understand the business. Culture and Togetherness - Actively signals according to behaviors you want to see. Keeps a cool head around others even in stressful situations. Is involved in the planning and organizing of team activities. Developing Others - Recognizes strengths of peers and looks for ways to support those strengths through project work. Invests time in materials or processes to support team growth. Peers see you as an informal coach. Team Leadership - Capable of informally managing interns and other staff. Possibly manages one or two junior team members. Does not look for glory and does not complain about work that needs to be done. Assumes good decisions in others' work. Broadly, you do what you say you are going to do. Stakeholder Management - Known for being efficient and reliable, and doing what you say you will do. Proactively manages expectations even when it results in frustration or personal reputation risk. Hiring and Org Design - A competent interviewer. Follows a structured hiring process and contributes to decision. Qualifications/Requirements: Graduation or Post Graduation degree in Computer Science or engineering fields, or equivalent experience. 10+ years of relevant QA experience. Knowledge of Agile Scrum methodology including all Agile ceremonies. Understanding of the various QA terminologies, SDLC and STLC. Experience with implementing QA Best Practices and supporting processes. Hands on with Microsoft Test Manager, Azure DevOps or any other test management tool. Experience writing SQL queries and querying relational databases. Experience testing large, interconnected applications. Experience leading, mentoring, and guiding team members. Experience with utilizing APIs and invoking APIs through Swagger, Postman or similar tool. We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times. Our Benefits: At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you! How You Can Grow: We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper! More about Crowe: C3 India Delivery Centre LLP formerly known as Crowe Howarth IT Services LLP is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world. Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* Global Information Security (GIS) functions by analyzing, researching, improving, defining, implementing, and executing information security processes defined, in large part, by past high profile audit issues. Key responsibilities include Data Quality management of closed manually identified P2 vulnerabilities, developing an understanding of the LOBs that report vulnerabilities via manual flat file to GIS, following standard practices and procedures in analyzing situations or data, and supporting team members in performing specialized GIS functions, primarily Data Quality assurance. Job expectations include partnering with teams inside, and outside, of GIS, inclusive of GIS, CTI, EET, APS&E, GT Risk, and others. Job Description* This job is responsible for supporting Global Information Security (GIS) functions by analyzing, researching, improving, defining, implementing, and executing information security processes defined, in large part, by past high profile audit issues. Key responsibilities include Data Quality management of closed manually identified P2 vulnerabilities, developing an understanding of the LOBs that report vulnerabilities via manual flat file to GIS, following standard practices and procedures in analyzing situations or data, and supporting team members in performing specialized GIS functions, primarily Data Quality assurance. Job expectations include partnering with teams inside, and outside, of GIS, inclusive of GIS, CTI, EET, APS&E, GT Risk, and others. Responsibilities* Actively leads, executes, and managed weekly Data Quality activities required by audit issue sustainability. Supports activities requiring Global Information Security (GIS) engagement and facilitating problem resolution for cyber security related issues Supports adherence to appropriate risk tolerance levels, operating in accordance with defined information security policies to protect against threats to data confidentiality, integrity, and availability. Supports teammates who serve as vulnerability remediation validation support to help mitigate vulnerability exposure to the bank. Engages with peer GIS report and application development teams, vulnerability identification/scanning, and vendor support teams. Interprets the information security requirements outlined in polices, standards, and procedures and reinforces requirements through education and awareness. Engages with key stakeholders in GIS, Core Technology Infrastructure, APS&E, EET, and GT Risk as/when needed. Ensures CIO partners are evaluating the right set of un-scannable CVE vulnerabilities utilizing the expected set of GIS rated P2 CVEs. Manages a small set of simply SPI metrics monthly. Requirements* Education* : B.E. / B Tech / M.E. / M Tech / MCA / M.Sc. Certifications (If Any)* : ISO 27001 LA, Ethical Hacking Experience Range* : 8 -10 Years Foundational Skills* Remediation Evidence Validation Vulnerability Management / Assessment Understands CVE Vulnerability Data Vendor Management Leads Meetings / Coordinates across Stakeholders Controls Management Product Version Interpretation NVD / NIST / Discovery / CMDB Remedy / other SOR tool usage Visio Flowcharting Data Governance Risk Management Business Acumen Cyber Security Advisory Desired Skills* Knowledge in Vulnerability Assessment Vulnerability Remediation Strong Technical knowledge Work Timings* : 1:30 PM – 10:30 PM Location* : HYD, CHE

Snapshot Company: Zerowatt – IIT Madras IC–backed, fastest-growing industrial AI energy-tech startup Package: ₹ 6 L p.a. CTC + performance bonus + equity after Year 1 Impact: Help factories cut up to 30 % energy waste; accelerate net-zero goals Role Focus (Bullet Points) Understand Industrial Processes Walk plant floors (steel, foundry, textiles, food, glass, paper, chemicals) Map existing meters / SCADA data flows; interview operators for pain-points Identify & Quantify Losses Pinpoint thermal, electrical and mechanical inefficiencies Estimate kWh, ₹ and CO₂ savings with rapid, low-capex fixes Feed the AI Engine Tag real-world events and fault signatures for model training Draft simple rules and thresholds for anomaly detection (no coding—just domain logic) Review live dashboards; confirm that model outputs match shop-floor reality Bridge Field & Product Teams Relay customer feedback, process nuances and edge-cases to product managers and data scientists Co-design new diagnostics and KPI screens that resonate with plant engineers Customer Success & Storytelling Present findings to plant heads/CXOs; track implementation and realised savings Capture before-after case studies to showcase Zerowatt impact You Bring 3–4 years practical energy-audit experience in heavy industry Solid know-how of motors, compressors, furnaces, boilers, chillers, steam & power-quality basics Comfort with data in Excel/Google Sheets (analytics team handles code) Passion to turn hands-on expertise into scalable software, not one-off reports Willingness to travel 30–40 % of the time across India Certification (CEA/CEM) is nice-to-have, not mandatory —your practical know-how matters more. Why Join Now? Front-row seat : Work directly with product & ML teams shaping next-gen energy AI Fast growth : 120 MW monitored, 25 B+ data points processed in 20 months Meaningful equity : Ride the upside as we scale globally Visible impact : See your field insights converted into live AI rules within weeks How to Apply Send your résumé and a one-page highlight of your best audit project (with savings numbers) to richuzachariah@zerowatt.energy Subject: EA-2025 | Your Name

Description We are looking for a detail-oriented and experienced Associate Accountant to join our Financial Accounting team. The ideal candidate should have a strong understanding of Financial Accounting, Accounting Standards, Taxation, and Compliance Requirements, along with proficiency in standard accounting software like Tally Prime. As an Associate Accountant, you will be responsible for managing financial transactions, ensuring compliance, and assisting with financial reporting. Experience 2- 4 Years Location: Trivandrum Skills/Requirements Bachelor's degree in Accounting, Finance, or a related field. Chartered Accountancy (CA) qualification is preferable. 2 years of relevant work experience in accounting or finance. In-depth knowledge of accounting principles, standards, and regulations. Proficiency in accounting software and MS Office suite, particularly Excel. Strong analytical, problem-solving, and decision-making skills. Excellent attention to detail with a high degree of accuracy. Strong interpersonal, communication, and leadership skills. Ability to manage multiple tasks and meet deadlines in a fast-paced environment. A proactive approach to managing financial processes and identifying improvements. Key Responsibilities Prepare, review, and ensure compliance of financial statements, reports, and documentation with relevant accounting standards and regulations. Handle tax-related tasks, including GST, EPF, ESI, and TDS filings, and statutory compliance activities. Maintain accurate records of financial transactions and reconcile accounts. Handle accounts payable and receivable, including invoice processing. Collaborate with internal teams and external auditors as needed. Monitor financial health and suggest improvements for cost efficiency. Lead and coordinate internal and external audits, providing necessary documentation, explanations, and ensuring smooth audit processes. Oversee and perform bookkeeping tasks, including the management of general ledger accounts, journal entries, and reconciliations. Collaborate with cross-functional teams to ensure alignment with QMS procedures, promoting best practices and ensuring that financial processes meet quality assurance standards. Assist in the preparation, review, and assurance of financial statements, reports, and documentation in compliance with relevant accounting standards, regulations, and Quality Management System (QMS) guidelines. Collaborate with various teams across the organization to gather financial data, resolve discrepancies, and ensure timely and accurate financial reporting. Prepare and review tax returns, ensuring compliance with local tax regulations and deadlines. Support the budgeting and forecasting activities of the senior finance team, ensuring alignment with company goals and objectives. Stay updated with changes in accounting standards, industry best practices, and tax laws to ensure financial operations remain compliant. Lead and manage special finance projects as assigned by the Finance Manager or Senior Chartered Accountants.

Job Description As a person, you’re a learner – a natural leader – someone who is always taking initiative to make things better and bring others along with you. You live your life in alignment with the highest values of integrity and quality, always ensuring your responsibilities become a long-term success story. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. About Us Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you. At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark. Led by Purpose. Driven by You. About You You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. Qualifications In one of our Manufacturing roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications: Minimum Graduate in Engineering/Postgraduate in Science Minimum 4-5 year of experience in manufacturing function Drive and disseminate quality agenda throughout the Sricity plant by: Monitoring and actioning on RFT metrics (Procure, Make, Move, Sell) Ensure plant activities comply to K-C Quality Management System (QMS) and applicable regulatory requirements Facilitate and support cross functional team on quality incident investigations Single point contact for conducting risk assessments, FMEA, etc. as per change control process Ensure seamless coordination of QA with different stakeholders in during trials/change events Act as an interface between KC and raw material and service suppliers for Quality-related aspects Engage in people upskilling through trainings Coordinate quality improvement projects Ensure adherence to all legal/regulatory requirements for BCC & AFC product categories. Manage all QA routine activities like RFT Make, Quality Non-Conformance reporting, RCA & CAPA follow up and closure, PASS data entry compliance, EtQ system compliance, etc. Responsible for analysing the data with use of quality tools and present in a meaningful form which helps in product/process improvement Cascade down consumer/customer complaints, product defects on shop floor and ensure active involvement of people in discussions Conduct periodic and ad hoc trainings on GMP, personal hygiene, product safety, etc. and follow up on required actions Coordinate with other KC mills to benchmark practices and roll out pertinent ones in Sricity mill Conduct process health check audits like Process audit, GMP audit, QMSR audits as per frequency Work closely with other stakeholders in mill to ensure effectiveness of corrective actions implemented for product/process improvement Ensure compliance towards implementation of new quality systems/initiatives Facilitating and supporting cross functional team in risk assessment/FMEA during product changes Planning/organizing Quality initiatives/programs to enhance quality culture in organization Ensure lab certification, tester certification related activities as per periodicity To Be Considered Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role. In the meantime, please check out the careers website. And finally, the fine print…. For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check. Primary Location Sricity Mill Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time

Job Description Are you ready to make an impact in the world of digital payments? Join our team where your analytical prowess and problem-solving skills will help shape the future. We offer a stimulating environment with opportunities for constant learning and expanded responsibilities. As a Payment Lifecycle Analyst within Payments Operations, you will play a pivotal role in ensuring the smooth transfer of funds between various parties while enhancing our payment operations framework. You will leverage your knowledge of automation technologies and systems architecture to process payments across various products and parties. Your responsibilities include identifying and resolving issues, making decisions guided by established practices, and contributing to short-term operational goals. You will engage with stakeholders, manage projects, and spur continuous improvement initiatives, building strong working relationships with internal lines of business. Your ability to understand and apply cybersecurity controls, anti-fraud strategies, and data analysis techniques will be key to your success in this role. Job Responsibilities Utilize independent judgment and technical expertise to resolve exceptions and enhance control environments for technical, financial, and operational processes. Conduct research and data analysis to address non-routine payment lifecycle issues and ensure accurate, timely fund transfers across various products. Define project requirements and metrics using process models, and lead or contribute to process optimization initiatives to improve quality and customer experience. Apply knowledge of systems architecture and automation technologies to support process optimization and build effective relationships with stakeholders and teams. Coach, train, and mentor team members to uphold high service standards and serve as an escalation point for junior team members. Manage payment processing activities which involves investigating, inputting, and verifying payments involving multiple platforms Investigate breaks in the General Ledger on the back of failed payments and take appropriate actions to resolve the breaks within the pre-determined SLA’s. Own the investigation and evidencing of the SOX samples for testing Review the standard operating procedures periodically and keep them updated and audit ready Conduct Data Analysis to identify patterns and trends and come up with suggestions to re-align operational standards Required Qualifications, Capabilities, And Skills Advanced knowledge of global payment processing operations and systems architecture to support operational efficiency and change management. Proficiency in data analysis techniques to interpret and communicate insights for informed decision-making with senior stakeholders. Commercial and growth mindset to adapt to fast-paced environments and new business initiatives, with strong interpersonal and communication skills. Understanding of cybersecurity controls and anti-fraud strategies to protect information and systems, and ability to navigate dynamic environments with evolving priorities. Experience in Payments, Cash, Treasury Operation dealing with operational process Experience and strong working knowledge of various aspects of cash operations Knowledge and Experience of SWIFT Preferred Qualifications, Capabilities, And Skills Experience with operations, controls and problem solving related to Payments, Cash, Treasury Operations. Experience in global payments and understanding of accounting and money movement processes. Familiarity with continuous improvement methodologies and design-thinking techniques to drive continuous improvement initiatives. Knowledge of Tableau/Power BI will be an added advantage. Knowledge of FX related payments will be preferred Strong MS Office skills (PowerPoint, Excel, Word - other advanced sills preferred) About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success. Position Title Senior Manager -Capabilities – Global Sourcing Solutions Pg 65 – Sourcing Function/Group Global Sourcing Solutions Location Mumbai Shift Timing 1.30 Pm to 10.30 Pm Role Reports to Head Sourcing – Global Sourcing Solutions Remote/Hybrid/in-Office Hybrid About General Mills We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Haagen-Dazs, we have been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate. us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.com General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth while standing for good for our planet and people. With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC), Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI), Global Shared Services (GSS), Finance Shared Services (FSS) and Human Resources Shared Services (HRSS). For more details check out https://www.generalmills.co.in We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow. Job Overview Function Overview The GIC Supply Chain team manages end-to-end operations, encompassing planning, sourcing, manufacturing, logistics, and analytics. They strategically plan to meet market demands, optimize sourcing, ensure efficient production, and oversee the seamless movement of goods from production to delivery. The team employs advanced analytics throughout these processes, fostering adaptability and operational excellence. This collaborative approach ensures a well-coordinated supply chain that aligns with both organizational goals and dynamic market conditions. Link Purpose of the role General Mills is seeking a strategic and execution-driven Senior Manager – Sourcing Capabilities to lead global sourcing operations from our India Capability Centre. This role will oversee both internal Centers of Excellence (COEs) and third-party delivery partners to enable supplier management, sourcing analytics, process optimization, and digital capability building. As a key driver of our global sourcing vision , the individual will focus on advancing strategic tools and processes—including Coupa Sourcing Optimizer , should-cost modelling , and market intelligence frameworks . The successful candidate will lead a team of procurement consultants & buyers to deliver high-quality, scalable, and future-ready sourcing services that support General Mills’ global operations. This role is accountable for ensuring flawless service delivery across all COE-managed activities, delivered consistently and in line with process standards, by both internal teams and external partners. In addition, this role is responsible for maintaining strong controls and compliance across Source-to-Pay (S2P) processes. The individual must bring in-depth expertise across various sourcing and procurement functions such as Contract Management, Spend Management, Supplier Relationship Management, Tail Spend Management, Should-Cost Modelling, eSourcing, and Market Intelligence & indirect category buying across Capex,MRO ,D&T & Corporate Services categories This leader must be adept at navigating a complex, matrixed organization—working across global teams and service partners to influence change , drive process excellence , and ensure best-in-class execution . Strong project management skills are essential to lead transitions, capability builds, and new initiatives within the sourcing function. Key Accountabilities Responsibilities- 85% time: Capability Leadership & Service Delivery Lead day-to-day operations of the Sourcing COE comprising internal teams and external partners, ensuring SLA/KPI targets are consistently met across sourcing services. Overlooking the Indirect buying team of Buyers and Senior Buyers across categories such as Capex, MRO, D&T and Corporate services by coaching and mentoring the GIC Indirect buying manager. Oversee and optimize collaboration with Market Intelligence 3rd party company to deliver market intelligence solutions that inform category strategies, risk assessments, and sourcing decisions. Manage the partnership with 3rd party service providers across Sourcing COE’s to drive performance, compliance, and value realization in tail spend management, ensuring integration with overall procurement strategy. Develop and execute a supplier management framework in coordination with global category managers to support supplier evaluation, performance tracking, and development. Champion the use of Coupa Sourcing Optimizer for complex sourcing events, leveraging scenario planning and total cost evaluation to enable strategic sourcing decisions. Drive should-cost modelling practices across categories to support data-driven negotiations and value engineering efforts. Align sourcing operations with the global sourcing vision by standardizing processes, governance, and system usage across all markets and regions. Ensure appropriate staffing, recruitment, and upskilling of sourcing consultants within the COE, fostering a culture of continuous learning and performance. Oversee system governance, including user access, testing for upgrades, and system enhancements across sourcing platforms. Ensure audit readiness by maintaining up-to-date process documentation and providing support for internal and external audits. Lead change management for sourcing processes, systems, and market expansions—ensuring minimal disruption and successful transitions. Handle escalations and provide leadership in issue resolution and decision-making across sourcing activities. Facilitate monthly and quarterly business reviews with data-driven insights and improvement plans for sourcing leadership. Collaborate with third-party delivery partners to achieve productivity and quality targets, ensuring seamless execution of sourcing operations. Strategic Enablement & Process Improvement (15%) Identify and lead sourcing process improvements through stakeholder feedback, performance metrics, and continuous improvement initiatives. Build and manage market intelligence frameworks in partnership with Beroe to deliver timely insights on supplier risk, industry trends, and cost structures. Work closely with Tail spend management 3rd party company and internal stakeholders to improve tail spend strategy, identifying opportunities for consolidation, automation, and value generation. Collaborate with global sourcing process owners and technology teams to shape the future Source-to-Pay (S2P) operating model. Act as the subject matter expert on sourcing tools, digital innovations, and best practices—guiding capability maturity across the organization. Meet SLA’s & KPI’s for the COE processes with 3rd party partner as well as internal COE teams. Ensure service levels are met per agreement. Develop advanced reporting and analytics to provide proactive insights to business Handle escalations received from internal and/or external business partners. Identify opportunities for process optimization,automation & standardization to enhance efficiency , improve accuracy & reduce costs Prepare content for and facilitate monthly and quarterly business reviews. Assist in development of and lead implementation process design Ensure standard design across locations by influencing countries and resolving issues. Provide solutions to countries for any process deviations. Review Exceptions in the process and provide solutions Ensure appropriate 3rd party & internal team staffing and recruitment Partner with 3rd party to achieve productivity targets Support project/transition of new markets, regions & capabilities by developing process design and implementing the process Extend support in defining policy and implementation. Oversee support & /or implementation of new functionalities, systems or process changes thus ensuring smooth transition with minimal disruption Lead a team of S2P consultants across COE’s fostering a culture of high performance and continuous improvement 15 % of the time : Process Improvement Identify opportunities for process improvement thru stakeholder feedback, surveys and continuous improvement activities Partner with Global Sourcing Process Owners , team members and 3rd party partners in process improvement activities and in maintaining alignment with the broader Source to Pay process vision. Skills And Experience Required This role demands a highly experienced professional with a strong background in procurement, supply chain management, and strategic sourcing. Specific skills include: 10–15 years of experience in sourcing, procurement, or supply chain, with at least 3 years in a leadership role managing global teams or shared services. Has End-to-end Source To Pay knowledge Has team management experience Should have experience in project management Can proactively identify risks and establish mitigation plans Has worked globally with team members in the US, Asia, Latin America , Europe & Australia Has proven analytical thinking and problem-solving skills Has multitasking skills and can prioritize and complete multiple tasks Should have strong knowledge of system logics Ability to question, recommend, influence and lead process changes to enhance efficiency and effectiveness for the team and stakeholders through the team Advanced MS Office skills preferred (i.e. Word, Excel, PowerPoint) Strong interpersonal and communication skills Commitment to superior customer service Minimum Qualifications Education: Bachelor’s degree in Business, Supply Chain Management, Engineering, or a related field. Experience: 10 - 12 Years in Sourcing/Procurement or Service Delivery Proven track record of leading sourcing teams and independently driving business-critical procurement initiatives. Strategic Sourcing & Procurement Expertise: Strong background in procurement/ sourcing, contract development, and managing complex negotiations. Experience in developing and managing global Master Service Agreements (MSAs), supplier KPIs, and long-term strategic partnerships. Proficient in market analysis, risk management, economic and financial analysis to support strategic decision-making. Global Collaboration & Stakeholder Engagement: Demonstrated ability to work with global teams and stakeholders across time zones, especially in the U.S. Strong executive communication and interpersonal skills, with the ability to influence, collaborate, and drive alignment across functions. Analytical & Agile Mindset: Strong analytical, decision-making, and problem-solving skills with the ability to interpret evolving data and strategies. Agile and adaptable in ambiguous or rapidly changing environments; capable of re-prioritizing based on stakeholder needs. Leadership & Project Management: Experience leading through change, building team capability, and fostering accountability. Strong project management skills, with a bias for action and a results-oriented, autonomous working style. Interpersonal Effectiveness: Ability to build and maintain strong relationships across geographies and functions. Effective at motivating and influencing others while navigating cultural and organizational complexity. Communication: Fluent in English with the ability to work in a multicultural, multi-lingual environment. Preferred Qualifications Master’s degree in Supply Chain Management, Business Administration, Engineering, or related field. APICS, CPM, or equivalent procurement certification preferred. Prior experience in managing teams/COE’s & service delivery in a global or North America-focused supply chain environment is highly desirable. Demonstrated success working with cross-functional and cross-regional teams, especially with U.S.-based stakeholders. Experience in the food and CPG (Consumer Packaged Goods) industry is a plus. Understanding of global sourcing complexities, regulatory compliance, and sustainability practices in procurement. Proven ability to operate in a global matrixed organization, supporting U.S. time zones and business units. Excellent written and verbal communication skills with an ability to influence senior stakeholders remotely. Company Overview We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.

Position Overview Job Title: TFL – Trade - NCT Location: Pune, India Role Description It’s a popular perception that ‘if you have experience in Trade Finance Operations, you are never out of job’. We handle multiple products like Letter of Credit, Collections, Bank Guarantees etc. Depending on your appetite to learn, you will get enough opportunities to learn multiple products/processes. The learning never ends in Trade Finance Operations. Our subject matter experts will ensure that you get the necessary training on the products and processes. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under child care assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Handle the day to day processing of Collections, Letter of credit and Bank Guarantees as part of trade operation team in Delivery Hub, to meet agreed customer service level agreements and review outstanding transactions. Manage and ensure compliance (KOP, Ops manual etc.) with internal policies and audit and regulatory requirements Support and achieve excellent partnership with branch operations, and respective sales staff Your Skills And Experience Possesses adequate understanding of Trade related rules and guidelines as commissioned by ICC (ICC/UCP/URC etc) Good understanding of legal, credit and operational risks in handling of Trade product/services Good communication skills (oral and written) Flexible to work in late night shifts. How We’ll Support You Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Description As an Accounts Payable Associate at Cummins, you will process, audit and reconcile the financial transactions efficiently and accurately. This role involves invoice processing, vendor communication, and participation in process improvement initiatives. You will work under moderate supervision and contribute to the overall financial health of the organization. Key Responsibilities Process supplier invoices. Audit payment batch files, communicate discrepancies, mark errors. Respond to email queries from internal business contacts and suppliers Reconcile vendor statements. Analyse and resolve discrepancies, unreconciled items Check for duplicate invoice posting and resolve, recover duplidate payments Ensure adherence to compliance and controls. Assist in month-end closing activities. Participate in projects aimed at improving AP processes. Perform other duties as assigned. Responsibilities Qualifications Graduate or post graduate in accounting, commerce. 1 to 3 years of experience in the Accounts Payable domain. Core Competencies Action Oriented: Tackles challenges with urgency and enthusiasm. Collaborates: Builds strong partnerships and works well in team settings. Communicates Effectively: Adapts communication style to suit different audiences. Customer Focus: Delivers solutions that meet customer needs. Drives Results: Maintains focus and delivers outcomes even under pressure. Nimble Learning: Learns quickly from successes and setbacks. Values Differences: Embraces diverse perspectives and cultures. Business Partnering: Aligns financial practices with business goals to support decision-making. Financial Internal Controls: Applies internal control frameworks to mitigate financial risks. Qualifications Skills and Experience Strong communication skills in English (both written and verbal). Ability to work independently with minimal supervision. High level of accuracy and efficiency in service delivery. Experience with financial systems and invoice processing tools is preferred.

Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry. Job Description: The Lead Quality Specialist role works within our agile/scrum Product Engineering team to improve overall quality assurance outcomes through the planning, control, and execution of manual testing. The role influences the technical craft of the team and often serves as a source of answers to others on a team-wide level. This is a servant leader role producing and executing with the team and product quality practice in a hands-on craft. There is a focus on helping teach and mentor people in the team and sets the tone and baseline for the rest of the team. Responsibilities: Reviews User Stories and Acceptance Criteria to ensure full understanding of individual deliverables. Defines scope of testing in projects. Designs, develops, maintains functional test cases, and ensures all tests are traceable to the user stories. Assists in developing and maintaining the Quality strategy for the product team. Ensures that user expectations are represented during the testing process. Monitors test data to assess functionality, reliability, performance, and quality of the service or product. Identifies any potential quality issues per defined process and escalates any reported potential quality issues to the Scrum team. Implements and records quality metrics. Conducts periodic inspections to identify production, process, or product issues, and present solutions. Ensures and participates in a collaborative team test case, code, or development review. Ensures the team is executing the prepared test cases and the results are documented appropriately. Fosters a collaborative relationship with Developers and Product Owner to maximize value of testing Leads the quality practices for a Scrum team including guiding and mentoring more junior quality resources Initiates and drives new ideas and technologies on the product team and/or quality practice. Contributes to product quality practice strategic goals and best practices. Promotes ongoing learning by contributing to learning activities such as learning series, knowledge articles, presentation, or other forms of learning. Skills: Growth Mindset - Actively looks for opportunities to try and learn new things. Hungry to try new tools and techniques or try new areas of the business to test yourself. Advocacy - Advocates for the wider team, championing the work and effort of many. Empathy & Humility - Trusted by peers and your team. Can take any problem team and help them drive in the same direction. Communication - Communicates with organization. Helps others in team to communicate. Initiative - Uses your own judgment to make decisions without asking another person's advice. Objectivity & Adaptability - Takes problems outside your skillset and quickly adapts to solve them. Helps peers do the same. Technical Understanding (Non-coding) - Displays a clear technical confidence and understanding. Debugging & Monitoring - Systematically debugs issues located within a single service, while taking greater responsibility for the monitoring systems. Security - Understands the importance of security and starts to see work through a security lens. User Focus - Actively organizes for teams around them to participate in user-focused development, advocating for the user at all stages. Visual Design - Follows a style guide to produce smaller features. Has a good grounding in typography, color, and layout. Application Testing - A growing leader within the team around testing strategy. Attention to Detail - Brings quality up in product teams and departments. Builds process to help others to improve the quality and detail of their own work. Recognized team wide as having an eagle eye. Product Knowledge - Has in depth knowledge of the product. Tailors solutions to customer needs based on deep product understanding. Business Context - Actively finds business insights that you need for your work, using information from people from outside your team. Helps teammates to understand the business. Culture and Togetherness - Actively signals according to behaviors you want to see. Keeps a cool head around others even in stressful situations. Is involved in the planning and organizing of team activities. Developing Others - Recognizes strengths of peers and looks for ways to support those strengths through project work. Invests time in materials or processes to support team growth. Peers see you as an informal coach. Team Leadership - Capable of informally managing interns and other staff. Possibly manages one or two junior team members. Does not look for glory and does not complain about work that needs to be done. Assumes good decisions in others' work. Broadly, you do what you say you are going to do. Stakeholder Management - Known for being efficient and reliable, and doing what you say you will do. Proactively manages expectations even when it results in frustration or personal reputation risk. Hiring and Org Design - A competent interviewer. Follows a structured hiring process and contributes to decision. Qualifications/Requirements: Graduation or Post Graduation degree in Computer Science or engineering fields, or equivalent experience. 10+ years of relevant QA experience. Knowledge of Agile Scrum methodology including all Agile ceremonies. Understanding of the various QA terminologies, SDLC and STLC. Experience with implementing QA Best Practices and supporting processes. Hands on with Microsoft Test Manager, Azure DevOps or any other test management tool. Experience writing SQL queries and querying relational databases. Experience testing large, interconnected applications. Experience leading, mentoring, and guiding team members. Experience with utilizing APIs and invoking APIs through Swagger, Postman or similar tool. We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times. Our Benefits: At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you! How You Can Grow: We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper! More about Crowe: C3 India Delivery Centre LLP formerly known as Crowe Howarth IT Services LLP is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world. Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. RSM’s unwavering focus on delivering a highly personalized and relevant client experience has remained the cornerstone of everything we do since the firm was founded in 1926. RSM US LLP is a leading provider of audit, tax, and consulting services focused on the middle market in the United States with nearly 14,700 partners, principals, and employees. It is the 5th largest accounting firm in the U.S., with a presence in 82 cities in the U.S., 6 locations in Canada, and 4 cities in India. RSM US LLP is part of the global network of 51,000 people across 123 countries through RSM International. Life At RSM RSM strives to create an inclusive workplace that celebrates the differences between our talented employees. Diversity and inclusion are a continual journey and each step along the path enhances our ability to develop global leadership, integrate cultural differences, improve workforce productivity and exceed the expectations of our clients. We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees. This role, would be to oversee and manage the daily activities of the office administration team, ensuring smooth operations, strong interpersonal communication and ensuring compliance with regulatory guidelines and the company policies. You would be responsible for managing budgets, equipment and supplies, and leading the team towards meeting administrative objectives, fostering a culture of accountability, performance, and productivity. The Office Administrator Senior 1 will be responsible for managing multi location, X-LOB and support function office activities, and vendor partner accounts, while planning for scaling our business in the long run. You will be required to have sharp focus on employee engagement, effectiveness and efficiency goals, risk management and financial controls and from a program management perspective, stakeholder involvement, clear communication, coordination, and people management will be key skills that required. Immaculate focus on quality will be the trademark responsibility of this role and hence thorough analysis/review of work products before submission to the execs will be essential. While work progresses, it will be important for this role to have an eye for detail towards the lessons learnt and providing strategic recommendations. Job Responsibilities As an Office Administrator Senior 1, your responsibilities would include: Leading and supervising a team of administrative assistants, receptionists, and clerks, assigning and prioritizing tasks, and ensuring smooth flow of operations Overseeing and managing office equipment, supplies and maintenance. Ensuring all equipment functions well, maintaining office inventory and supplies, and ordering new supplies as needed Prioritizing and delegating tasks for the team, managing work schedules, and monitoring the individual progress of team members to maintain quality, productive output Providing guidance, motivation, coaching, performance evaluations, and career development opportunities for team members, ensuring the team is well-trained and focused on their responsibilities Planning, coordinating and overseeing the onboarding of new employees, such as providing orientation and training on internal processes and procedures Managing financial operations, including budgeting, approval of expenses, cost management, and financial reporting Developing and implementing office policies, procedures, and protocols with the approval of senior management, ensuring adherence to local laws, regulations, and best practices Developing and maintaining effective communication and professional relationships with internal stakeholders, including management, team members, and other departments, as well as external stakeholders, such as vendors and clients Identifying opportunities for efficiency improvements, system updates, and process optimization in consultation with management Preparing and presenting reports, data, and documentation demonstrating the office's productivity, performance, and effectiveness. Overall, your role as a Supervisor of Office Administration would be to oversee and manage the daily activities of the office administration team, ensuring smooth operations, strong interpersonal communication and ensuring compliance with regulatory guidelines and the company policies. You would be responsible for managing budgets, equipment and supplies, and leading the team towards meeting administrative objectives, fostering a culture of accountability, performance, and productivity. Skills At least 5 years of proven experience as office Real estate Supervisor for a multi-location office environment In-depth understanding of office management procedures, departmental, legal and environmental policies Excellent organizational and multitasking abilities Expertise in financial and facilities management principles Team player with leadership skills Analytical mind with problem-solving skills Excellent organizational and multitasking abilities Proficient in MS Office Ability to collaborate with multiple stakeholders across various locations and at various levels At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

Job Title: US Accountant (US Shift Timing | US IT Consulting/Staffing Background Preferred) Location: Onsite – Airoli, Mumbai, India Experience Required: Minimum 5+ Years Shift Timing: 8:30 AM to 5:30 PM EST/EDT (Minimum 8 hours/day) Key Responsibilities: 1. US Accounting & Financial Reporting Independently manage full-cycle accounting operations for a US-based IT staffing/consulting business. Prepare accurate monthly, quarterly, and annual financial statements (P&L, Balance Sheet, Cash Flow). Ensure timely reconciliations of accounts and financial ledgers. Conduct financial analysis and assist with budgeting, forecasting, and variance reporting. Monitor and track project-wise profitability and operating margins. 2. QuickBooks & Tally Management Daily hands-on operations in QuickBooks (Online/Desktop) — including journal entries, invoicing, reconciliations, expense classification, vendor management, and client billing. Strong working knowledge of Tally for data cross-validation and MIS. Handle AP/AR, payroll entries, reimbursements, and timesheet-linked accounting. 3. Reporting & Automation Create, maintain, and automate reporting dashboards using Excel (Advanced level), Macros, VBA, SQL. Prepare weekly/monthly MIS and financial dashboards for management. Extract, clean, and format data from multiple sources to generate insightful reports. 4. Compliance & Tax Coordination Coordinate with US-based CPAs for tax filings, audits, and federal/state compliance. Maintain accurate documentation for tax, audit, and regulatory purposes. Ensure compliance with internal financial processes and controls. 5. Communication & Coordination Regularly interact with US-based teams and clients via email and calls. Respond to queries, clarifications, and ad hoc financial data requests with clarity and professionalism. Key Skills Required: QuickBooks – Expert proficiency (must have 3–5+ years of hands-on experience) Tally – Strong working knowledge MS Excel – Advanced level (VLOOKUP, Pivot Tables, INDEX/MATCH, Macros, Charts) Outlook & Email Writing – Fluent and professional in US English Qualifications: Bachelor’s degree in Accounting, Finance, or related field (mandatory) CPA (US) or CPA-qualified candidates preferred Minimum 5 years of accounting experience, preferably supporting US-based clients or IT consulting/staffing firms Strong communication skills with ability to handle US client communication independently Knowledge of US taxation processes is a plus Soft Skills: Detail-oriented, organized, and proactive Team player with a can-do attitude Capable of handling pressure and multitasking Positive demeanor and humble communication style

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Key Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Experience 6+ years of experience in Exchange Online supporting email hygiene, labels, policies and/or Audit logs, Azure Information Protection 6 years Customer facing support experience. 6+ year Experience on Azure Active Directory administration, Microsoft Purview Compliance and/or Azure Information Protection 6+ year enterprise cloud experience with any of the major cloud providers, including cloud security. Experience supporting large and complex geographically distributed enterprise environments with 1000+ users Soft Skills Demonstrated experience learning new technologies Strong collaborative skills and extensive cross-group coordination skills Proven customer service skills supporting external and/or internal customers in an enterprise environment Great phone presence and documentation abilities. Excellent executive communication and crisis management skills Excellent documentation skills and ability to translate complex technical processes into simple to follow written guides Your Profile and The Position As a Security and Compliance support engineer, you will be an elite member of a customer facing support team working on resolving complex issues with Azure Cloud and On-Prem Microsoft security & compliance products. You will have extensive experience providing mission critical customer support to external enterprise customers with a focus on helping, advising, and empowering customers to achieve more. You have a passion for learning new technologies, collaborating with other experts to find solutions, having complete customer obsession, continuously optimizing and improving the customer support experience, and having fun. You enjoy working on challenging issues that require in depth investigation, excellent communication, and complete ownership to drive issues to resolution. You obsess over small details to make sure that each customer interaction not only drives issues to resolution, but also ensures that customers are effectively using Microsoft technologies to further the success of their business. In all interactions with our customers, you communicate effectively, have complete accountability and ownership over providing amazing results, show resourcefulness in providing timely and effective solutions, and approach every situation with empathy, care, and a focus on providing an amazing experience. When you don’t know the answer, you “swarm” with other engineers at Microsoft to come up with a solution quickly, and you aren’t afraid to ask questions and learn new things daily. You don’t let anything block you in the pursuit of a world class customer service experience for our customers. This position requires extensive cross-group coordination and excellent oral and written communication skills. Attention to detail; and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables. You must be able to work well under pressure and deadlines, while also exhibiting flexibility and adaptability across a broad organizational matrix. Beyond extensive technical focus, this role requires the ability to communicate issues and recommendations clearly and concisely and build broad relationships with influencers to impact key business results. You are passionate about improving the customer support experience and the product by collaborating with software developers to recommend feature improvements. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Key Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Experience 6+ years of experience in Exchange Online supporting email hygiene, labels, policies and/or Audit logs, Azure Information Protection 6 years Customer facing support experience. 6+ year Experience on Azure Active Directory administration, Microsoft Purview Compliance and/or Azure Information Protection 6+ year enterprise cloud experience with any of the major cloud providers, including cloud security. Experience supporting large and complex geographically distributed enterprise environments with 1000+ users Soft Skills Demonstrated experience learning new technologies Strong collaborative skills and extensive cross-group coordination skills Proven customer service skills supporting external and/or internal customers in an enterprise environment Great phone presence and documentation abilities. Excellent executive communication and crisis management skills Excellent documentation skills and ability to translate complex technical processes into simple to follow written guides Your Profile and The Position As a Security and Compliance support engineer, you will be an elite member of a customer facing support team working on resolving complex issues with Azure Cloud and On-Prem Microsoft security & compliance products. You will have extensive experience providing mission critical customer support to external enterprise customers with a focus on helping, advising, and empowering customers to achieve more. You have a passion for learning new technologies, collaborating with other experts to find solutions, having complete customer obsession, continuously optimizing and improving the customer support experience, and having fun. You enjoy working on challenging issues that require in depth investigation, excellent communication, and complete ownership to drive issues to resolution. You obsess over small details to make sure that each customer interaction not only drives issues to resolution, but also ensures that customers are effectively using Microsoft technologies to further the success of their business. In all interactions with our customers, you communicate effectively, have complete accountability and ownership over providing amazing results, show resourcefulness in providing timely and effective solutions, and approach every situation with empathy, care, and a focus on providing an amazing experience. When you don’t know the answer, you “swarm” with other engineers at Microsoft to come up with a solution quickly, and you aren’t afraid to ask questions and learn new things daily. You don’t let anything block you in the pursuit of a world class customer service experience for our customers. This position requires extensive cross-group coordination and excellent oral and written communication skills. Attention to detail; and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables. You must be able to work well under pressure and deadlines, while also exhibiting flexibility and adaptability across a broad organizational matrix. Beyond extensive technical focus, this role requires the ability to communicate issues and recommendations clearly and concisely and build broad relationships with influencers to impact key business results. You are passionate about improving the customer support experience and the product by collaborating with software developers to recommend feature improvements. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Key Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Experience 6+ years of experience in Exchange Online supporting email hygiene, labels, policies and/or Audit logs, Azure Information Protection 6 years Customer facing support experience. 6+ year Experience on Azure Active Directory administration, Microsoft Purview Compliance and/or Azure Information Protection 6+ year enterprise cloud experience with any of the major cloud providers, including cloud security. Experience supporting large and complex geographically distributed enterprise environments with 1000+ users Soft Skills Demonstrated experience learning new technologies Strong collaborative skills and extensive cross-group coordination skills Proven customer service skills supporting external and/or internal customers in an enterprise environment Great phone presence and documentation abilities. Excellent executive communication and crisis management skills Excellent documentation skills and ability to translate complex technical processes into simple to follow written guides Your Profile and The Position As a Security and Compliance support engineer, you will be an elite member of a customer facing support team working on resolving complex issues with Azure Cloud and On-Prem Microsoft security & compliance products. You will have extensive experience providing mission critical customer support to external enterprise customers with a focus on helping, advising, and empowering customers to achieve more. You have a passion for learning new technologies, collaborating with other experts to find solutions, having complete customer obsession, continuously optimizing and improving the customer support experience, and having fun. You enjoy working on challenging issues that require in depth investigation, excellent communication, and complete ownership to drive issues to resolution. You obsess over small details to make sure that each customer interaction not only drives issues to resolution, but also ensures that customers are effectively using Microsoft technologies to further the success of their business. In all interactions with our customers, you communicate effectively, have complete accountability and ownership over providing amazing results, show resourcefulness in providing timely and effective solutions, and approach every situation with empathy, care, and a focus on providing an amazing experience. When you don’t know the answer, you “swarm” with other engineers at Microsoft to come up with a solution quickly, and you aren’t afraid to ask questions and learn new things daily. You don’t let anything block you in the pursuit of a world class customer service experience for our customers. This position requires extensive cross-group coordination and excellent oral and written communication skills. Attention to detail; and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables. You must be able to work well under pressure and deadlines, while also exhibiting flexibility and adaptability across a broad organizational matrix. Beyond extensive technical focus, this role requires the ability to communicate issues and recommendations clearly and concisely and build broad relationships with influencers to impact key business results. You are passionate about improving the customer support experience and the product by collaborating with software developers to recommend feature improvements. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Key Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Experience 6+ years of experience in Exchange Online supporting email hygiene, labels, policies and/or Audit logs, Azure Information Protection 6 years Customer facing support experience. 6+ year Experience on Azure Active Directory administration, Microsoft Purview Compliance and/or Azure Information Protection 6+ year enterprise cloud experience with any of the major cloud providers, including cloud security. Experience supporting large and complex geographically distributed enterprise environments with 1000+ users Soft Skills Demonstrated experience learning new technologies Strong collaborative skills and extensive cross-group coordination skills Proven customer service skills supporting external and/or internal customers in an enterprise environment Great phone presence and documentation abilities. Excellent executive communication and crisis management skills Excellent documentation skills and ability to translate complex technical processes into simple to follow written guides Your Profile and The Position As a Security and Compliance support engineer, you will be an elite member of a customer facing support team working on resolving complex issues with Azure Cloud and On-Prem Microsoft security & compliance products. You will have extensive experience providing mission critical customer support to external enterprise customers with a focus on helping, advising, and empowering customers to achieve more. You have a passion for learning new technologies, collaborating with other experts to find solutions, having complete customer obsession, continuously optimizing and improving the customer support experience, and having fun. You enjoy working on challenging issues that require in depth investigation, excellent communication, and complete ownership to drive issues to resolution. You obsess over small details to make sure that each customer interaction not only drives issues to resolution, but also ensures that customers are effectively using Microsoft technologies to further the success of their business. In all interactions with our customers, you communicate effectively, have complete accountability and ownership over providing amazing results, show resourcefulness in providing timely and effective solutions, and approach every situation with empathy, care, and a focus on providing an amazing experience. When you don’t know the answer, you “swarm” with other engineers at Microsoft to come up with a solution quickly, and you aren’t afraid to ask questions and learn new things daily. You don’t let anything block you in the pursuit of a world class customer service experience for our customers. This position requires extensive cross-group coordination and excellent oral and written communication skills. Attention to detail; and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables. You must be able to work well under pressure and deadlines, while also exhibiting flexibility and adaptability across a broad organizational matrix. Beyond extensive technical focus, this role requires the ability to communicate issues and recommendations clearly and concisely and build broad relationships with influencers to impact key business results. You are passionate about improving the customer support experience and the product by collaborating with software developers to recommend feature improvements. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Key Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Experience 6+ years of experience in Exchange Online supporting email hygiene, labels, policies and/or Audit logs, Azure Information Protection 6 years Customer facing support experience. 6+ year Experience on Azure Active Directory administration, Microsoft Purview Compliance and/or Azure Information Protection 6+ year enterprise cloud experience with any of the major cloud providers, including cloud security. Experience supporting large and complex geographically distributed enterprise environments with 1000+ users Soft Skills Demonstrated experience learning new technologies Strong collaborative skills and extensive cross-group coordination skills Proven customer service skills supporting external and/or internal customers in an enterprise environment Great phone presence and documentation abilities. Excellent executive communication and crisis management skills Excellent documentation skills and ability to translate complex technical processes into simple to follow written guides Your Profile and The Position As a Security and Compliance support engineer, you will be an elite member of a customer facing support team working on resolving complex issues with Azure Cloud and On-Prem Microsoft security & compliance products. You will have extensive experience providing mission critical customer support to external enterprise customers with a focus on helping, advising, and empowering customers to achieve more. You have a passion for learning new technologies, collaborating with other experts to find solutions, having complete customer obsession, continuously optimizing and improving the customer support experience, and having fun. You enjoy working on challenging issues that require in depth investigation, excellent communication, and complete ownership to drive issues to resolution. You obsess over small details to make sure that each customer interaction not only drives issues to resolution, but also ensures that customers are effectively using Microsoft technologies to further the success of their business. In all interactions with our customers, you communicate effectively, have complete accountability and ownership over providing amazing results, show resourcefulness in providing timely and effective solutions, and approach every situation with empathy, care, and a focus on providing an amazing experience. When you don’t know the answer, you “swarm” with other engineers at Microsoft to come up with a solution quickly, and you aren’t afraid to ask questions and learn new things daily. You don’t let anything block you in the pursuit of a world class customer service experience for our customers. This position requires extensive cross-group coordination and excellent oral and written communication skills. Attention to detail; and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables. You must be able to work well under pressure and deadlines, while also exhibiting flexibility and adaptability across a broad organizational matrix. Beyond extensive technical focus, this role requires the ability to communicate issues and recommendations clearly and concisely and build broad relationships with influencers to impact key business results. You are passionate about improving the customer support experience and the product by collaborating with software developers to recommend feature improvements. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Key Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Experience 6+ years of experience in Exchange Online supporting email hygiene, labels, policies and/or Audit logs, Azure Information Protection 6 years Customer facing support experience. 6+ year Experience on Azure Active Directory administration, Microsoft Purview Compliance and/or Azure Information Protection 6+ year enterprise cloud experience with any of the major cloud providers, including cloud security. Experience supporting large and complex geographically distributed enterprise environments with 1000+ users Soft Skills Demonstrated experience learning new technologies Strong collaborative skills and extensive cross-group coordination skills Proven customer service skills supporting external and/or internal customers in an enterprise environment Great phone presence and documentation abilities. Excellent executive communication and crisis management skills Excellent documentation skills and ability to translate complex technical processes into simple to follow written guides Your Profile and The Position As a Security and Compliance support engineer, you will be an elite member of a customer facing support team working on resolving complex issues with Azure Cloud and On-Prem Microsoft security & compliance products. You will have extensive experience providing mission critical customer support to external enterprise customers with a focus on helping, advising, and empowering customers to achieve more. You have a passion for learning new technologies, collaborating with other experts to find solutions, having complete customer obsession, continuously optimizing and improving the customer support experience, and having fun. You enjoy working on challenging issues that require in depth investigation, excellent communication, and complete ownership to drive issues to resolution. You obsess over small details to make sure that each customer interaction not only drives issues to resolution, but also ensures that customers are effectively using Microsoft technologies to further the success of their business. In all interactions with our customers, you communicate effectively, have complete accountability and ownership over providing amazing results, show resourcefulness in providing timely and effective solutions, and approach every situation with empathy, care, and a focus on providing an amazing experience. When you don’t know the answer, you “swarm” with other engineers at Microsoft to come up with a solution quickly, and you aren’t afraid to ask questions and learn new things daily. You don’t let anything block you in the pursuit of a world class customer service experience for our customers. This position requires extensive cross-group coordination and excellent oral and written communication skills. Attention to detail; and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables. You must be able to work well under pressure and deadlines, while also exhibiting flexibility and adaptability across a broad organizational matrix. Beyond extensive technical focus, this role requires the ability to communicate issues and recommendations clearly and concisely and build broad relationships with influencers to impact key business results. You are passionate about improving the customer support experience and the product by collaborating with software developers to recommend feature improvements. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Key Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Experience 6+ years of experience in Exchange Online supporting email hygiene, labels, policies and/or Audit logs, Azure Information Protection 6 years Customer facing support experience. 6+ year Experience on Azure Active Directory administration, Microsoft Purview Compliance and/or Azure Information Protection 6+ year enterprise cloud experience with any of the major cloud providers, including cloud security. Experience supporting large and complex geographically distributed enterprise environments with 1000+ users Soft Skills Demonstrated experience learning new technologies Strong collaborative skills and extensive cross-group coordination skills Proven customer service skills supporting external and/or internal customers in an enterprise environment Great phone presence and documentation abilities. Excellent executive communication and crisis management skills Excellent documentation skills and ability to translate complex technical processes into simple to follow written guides Your Profile and The Position As a Security and Compliance support engineer, you will be an elite member of a customer facing support team working on resolving complex issues with Azure Cloud and On-Prem Microsoft security & compliance products. You will have extensive experience providing mission critical customer support to external enterprise customers with a focus on helping, advising, and empowering customers to achieve more. You have a passion for learning new technologies, collaborating with other experts to find solutions, having complete customer obsession, continuously optimizing and improving the customer support experience, and having fun. You enjoy working on challenging issues that require in depth investigation, excellent communication, and complete ownership to drive issues to resolution. You obsess over small details to make sure that each customer interaction not only drives issues to resolution, but also ensures that customers are effectively using Microsoft technologies to further the success of their business. In all interactions with our customers, you communicate effectively, have complete accountability and ownership over providing amazing results, show resourcefulness in providing timely and effective solutions, and approach every situation with empathy, care, and a focus on providing an amazing experience. When you don’t know the answer, you “swarm” with other engineers at Microsoft to come up with a solution quickly, and you aren’t afraid to ask questions and learn new things daily. You don’t let anything block you in the pursuit of a world class customer service experience for our customers. This position requires extensive cross-group coordination and excellent oral and written communication skills. Attention to detail; and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables. You must be able to work well under pressure and deadlines, while also exhibiting flexibility and adaptability across a broad organizational matrix. Beyond extensive technical focus, this role requires the ability to communicate issues and recommendations clearly and concisely and build broad relationships with influencers to impact key business results. You are passionate about improving the customer support experience and the product by collaborating with software developers to recommend feature improvements. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Key Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Experience 6+ years of experience in Exchange Online supporting email hygiene, labels, policies and/or Audit logs, Azure Information Protection 6 years Customer facing support experience. 6+ year Experience on Azure Active Directory administration, Microsoft Purview Compliance and/or Azure Information Protection 6+ year enterprise cloud experience with any of the major cloud providers, including cloud security. Experience supporting large and complex geographically distributed enterprise environments with 1000+ users Soft Skills Demonstrated experience learning new technologies Strong collaborative skills and extensive cross-group coordination skills Proven customer service skills supporting external and/or internal customers in an enterprise environment Great phone presence and documentation abilities. Excellent executive communication and crisis management skills Excellent documentation skills and ability to translate complex technical processes into simple to follow written guides Your Profile and The Position As a Security and Compliance support engineer, you will be an elite member of a customer facing support team working on resolving complex issues with Azure Cloud and On-Prem Microsoft security & compliance products. You will have extensive experience providing mission critical customer support to external enterprise customers with a focus on helping, advising, and empowering customers to achieve more. You have a passion for learning new technologies, collaborating with other experts to find solutions, having complete customer obsession, continuously optimizing and improving the customer support experience, and having fun. You enjoy working on challenging issues that require in depth investigation, excellent communication, and complete ownership to drive issues to resolution. You obsess over small details to make sure that each customer interaction not only drives issues to resolution, but also ensures that customers are effectively using Microsoft technologies to further the success of their business. In all interactions with our customers, you communicate effectively, have complete accountability and ownership over providing amazing results, show resourcefulness in providing timely and effective solutions, and approach every situation with empathy, care, and a focus on providing an amazing experience. When you don’t know the answer, you “swarm” with other engineers at Microsoft to come up with a solution quickly, and you aren’t afraid to ask questions and learn new things daily. You don’t let anything block you in the pursuit of a world class customer service experience for our customers. This position requires extensive cross-group coordination and excellent oral and written communication skills. Attention to detail; and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables. You must be able to work well under pressure and deadlines, while also exhibiting flexibility and adaptability across a broad organizational matrix. Beyond extensive technical focus, this role requires the ability to communicate issues and recommendations clearly and concisely and build broad relationships with influencers to impact key business results. You are passionate about improving the customer support experience and the product by collaborating with software developers to recommend feature improvements. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Key Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Experience 6+ years of experience in Exchange Online supporting email hygiene, labels, policies and/or Audit logs, Azure Information Protection 6 years Customer facing support experience. 6+ year Experience on Azure Active Directory administration, Microsoft Purview Compliance and/or Azure Information Protection 6+ year enterprise cloud experience with any of the major cloud providers, including cloud security. Experience supporting large and complex geographically distributed enterprise environments with 1000+ users Soft Skills Demonstrated experience learning new technologies Strong collaborative skills and extensive cross-group coordination skills Proven customer service skills supporting external and/or internal customers in an enterprise environment Great phone presence and documentation abilities. Excellent executive communication and crisis management skills Excellent documentation skills and ability to translate complex technical processes into simple to follow written guides Your Profile and The Position As a Security and Compliance support engineer, you will be an elite member of a customer facing support team working on resolving complex issues with Azure Cloud and On-Prem Microsoft security & compliance products. You will have extensive experience providing mission critical customer support to external enterprise customers with a focus on helping, advising, and empowering customers to achieve more. You have a passion for learning new technologies, collaborating with other experts to find solutions, having complete customer obsession, continuously optimizing and improving the customer support experience, and having fun. You enjoy working on challenging issues that require in depth investigation, excellent communication, and complete ownership to drive issues to resolution. You obsess over small details to make sure that each customer interaction not only drives issues to resolution, but also ensures that customers are effectively using Microsoft technologies to further the success of their business. In all interactions with our customers, you communicate effectively, have complete accountability and ownership over providing amazing results, show resourcefulness in providing timely and effective solutions, and approach every situation with empathy, care, and a focus on providing an amazing experience. When you don’t know the answer, you “swarm” with other engineers at Microsoft to come up with a solution quickly, and you aren’t afraid to ask questions and learn new things daily. You don’t let anything block you in the pursuit of a world class customer service experience for our customers. This position requires extensive cross-group coordination and excellent oral and written communication skills. Attention to detail; and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables. You must be able to work well under pressure and deadlines, while also exhibiting flexibility and adaptability across a broad organizational matrix. Beyond extensive technical focus, this role requires the ability to communicate issues and recommendations clearly and concisely and build broad relationships with influencers to impact key business results. You are passionate about improving the customer support experience and the product by collaborating with software developers to recommend feature improvements. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.