Astrotalk - eCommerce Operations Lead

Job Description

Astrotalk Store is a leading Direct-to-Consumer (D2C) brand specializing in bracelets and gemstones. We are scaling up our D2C team and looking for an Operations Lead who would be a part of the core You Would Management & SLA Monitor and improve fill rates at B2B partner locations. Track and ensure 3PL performance against defined Center Operations & SLAs: Implement and optimize fulfillment center (FC) processes. Optimize units packed per day and throughput efficiency. Oversee raw material inventory and utilization. Ensure machinery performance and & Lead monthly supply planning based on demand Management: Optimize 3PL partnerships (e.g., direct shipping via Shiprocket, etc. Define and track SLAs for RTOs, return processing, and last-mile & Automation: Own and improve internal tools. Build and maintain operational dashboards and reporting systems. Automate core processes (e.g., e-way bills, inwarding, scheduling, POs, & Manage vendor relationships and performance. Align procurement with forecasting and demand planning. Monitor and plan working capital & Compliance: Drive budgeting and cost optimization. Lead regular inventory audits and cycle counts. Ensure compliance in warehousing, logistics, and labor were looking for: 2+ years of experience in operations management. Demonstrated experience in a D2C environment. Excellent managerial skills with a proven ability to manage, motivate, and develop teams. Hands-on approach. Masters degree (ref:iimjobs.com) Show more Show less