ASST. MANAGER - OPERATIONS

Job Description: Assistant Manager - Operations

Location: MAGJ Hospital, Mookkannoor
Salary: Best in the industry

Qualifications:

• Master’s in Hospital Administration (MHA), or equivalent qualifications.

Key Responsibilities:

• Oversee and manage the day-to-day operations of hospital services to ensure efficiency and quality care.
• Coordinate between various departments like clinical, administrative, support, and medical teams to ensure smooth functioning.
• Monitor staff performance and ensure that operational goals and hospital policies are met.
• Ensure proper inventory management of medical supplies and equipment, working closely with the procurement team.
• Support the recruitment and training of hospital staff.
• Manage schedules, work allocations, and resolve staffing issues.
• Foster a positive work environment through effective communication, motivation, and teamwork.
• Monitor and ensure compliance with quality standards, regulatory requirements, and hospital protocols.
• Work with the Quality Control team to identify areas for improvement in patient care, hospital services, and operational efficiency.
• Review and address patient feedback to improve services.
• Assist in budget preparation, tracking expenses, and optimizing cost management within the operational areas.
• Monitor operational budgets and report on discrepancies or potential savings.
• Work with the finance team to ensure that billing and invoicing are handled efficiently and accurately.
• Ensure that patient care services are efficient, patient-centered, and meet hospital standards.
• Resolve patient complaints and ensure customer service standards are upheld.
• Collaborate with clinical teams to ensure timely and high-quality care.
• Ensure adherence to safety standards, infection control measures, and hygiene protocols.
• Ensure that the hospital complies with local health regulations, insurance requirements, and other relevant laws.
• Prepare and maintain reports on hospital operations, patient statistics, staff performance, and financial performance.
• Ensure documentation is accurate, up-to-date, and compliant with healthcare standards and regulations.
• Support the senior management team in formulating and implementing strategies to enhance hospital performance.
• Monitor key performance indicators (KPIs) to ensure that targets are being met.
• Provide input on new operational strategies, process improvements, and resource management.

Experience & Skills:

• Minimum 3–5 years of experience in hospital operations or healthcare management roles, preferably in a managerial or supervisory position.
• Knowledge of hospital operations, healthcare processes, and regulatory requirements in India.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Proficient in hospital software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong problem-solving, analytical, and decision-making skills.
• Ability to work under pressure and manage multiple tasks simultaneously.

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Schedule:

• Day shift

Education:

• Master's (Required)

Experience:

• Hospital Operations: 4 years (Required)

Work Location: In person