Associate Vice President

Job Overview

We are looking for a 12+ years of skilled User Experience Specialist with a strong pre-sales background to join our User Experience Practice. In this role, you will blend your expertise in user-centered design with your experience in supporting sales engagements to help clients visualize and realize exceptional user experiences in complex IT solutions and services.

Key Responsibilities

 User Experience Design & Research:‎ Conduct user research, journey mapping, and usability testing tailored to IT services and enterprise software environments. Create wireframes, interactive prototypes, and detailed UX documentation to communicate design concepts effectively.

 Pre-Sales Collaboration

‎ Partner with sales teams and solution architects to understand client business challenges and technical requirements. Support pre-sales activities by delivering UX-focused demos, workshops, and presentations that highlight the value of our IT services.

 Solution Customization & Consulting

‎ Advise clients on best practices in user experience design within IT service implementations, including custom workflows, portals, and dashboards. Help tailor our service offerings to meet client-specific usability and accessibility needs.

 Client & Stakeholder Engagement

‎ Serve as a trusted advisor to clients during discovery and proposal phases, ensuring their user experience goals align with IT infrastructure capabilities and project constraints.

 Market & Competitive Insights

‎ Stay abreast of UX trends, emerging technologies, and IT industry standards to provide strategic insights that enhance sales positioning and client proposals.

 Documentation & Sales Enablement

‎ Develop UX-related collateral such as case studies, solution briefs, and training materials. Equip sales teams with UX knowledge and demos to strengthen client relationships and drive deal closure.

Required Qualifications

 Proven experience in UX design and research with a focus on enterprise IT services or software. Strong involvement in pre-sales processes supporting IT services or technology solution sales. Deep understanding of user-centered design principles applied to complex IT environments. Excellent presentation and communication skills for engaging technical and non-technical stakeholders. Experience with UX tools such as Figma, Sketch, Adobe XD, or Axure. Ability to quickly learn and translate IT service offerings into user experience benefits. Comfortable working in cross-functional teams with sales, product, and delivery units.

Educational Qualifications

A Masters’ degree – preferably in the field of User Experience and Design