Associate - Vendor Management

Job Title: Junior Executive – Vendor & Resource Management
Department: Content Services (E-Learning)
Experience: 3–5 years
Location: Pune-Hybrid

• Vendor Management
• Identify, onboard, and maintain relationships with content, design, localization, and technology vendors.
• Coordinate with vendors for project requirements, timelines, and deliverables.
• Track vendor performance, quality, and adherence to SLAs.
• Negotiate timelines and costs to ensure cost-effective delivery.
• Support procurement and contract documentation processes.

• Track resource availability and maintain updated resourcing databases/trackers.
• Allocate internal and external resources to projects based on skillsets and demand.
• Monitor utilization levels, bench status, and flag under/over-allocation.
• Assist in forecasting resource requirements aligned with project pipeline.
• Share insights with HR/recruitment/training teams to address skill gaps.

• Maintain dashboards/reports on vendor performance, resource utilization, and project status.
• Ensure timely updates of project/resource movements in systems/tools.
• Collaborate with Project Managers, Content Teams, and QA teams for smooth delivery.
• Support process improvements in vendor management and workforce planning.
• Ensure compliance with organizational policies, vendor agreements, and quality standards.

• Strong understanding of Content Services / E-Learning workflows (instructional design, authoring, multimedia, localization).
• Good knowledge of vendor lifecycle management and workforce planning.
• Proficiency in MS Excel, MS Project, or workforce/vendor management tools.
• Excellent communication, negotiation, and coordination skills.
• Analytical mindset with attention to detail and problem-solving approach.
• Ability to multitask and work effectively under tight deadlines.

• Bachelor’s degree in Business Administration, Management, or related field.
• 3–5 years of experience in Vendor Management and/or Resource Management within Content Services, E-Learning, Publishing, or Digital Media industries.
• Exposure to project management methodologies and tools preferred.