Associate Technical Support Consultant

Allscripts(India) LLP, ultimately a subsidiary of Altera Digital Health Inc.,[Altera India]

1 - 3 years

3 - 5 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:2 months ago| Platform:

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Skills Required

automation technical support associate operational support scheduling windows us healthcare jira international clients client onboarding product support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ability to interact professionally with internal stakeholders and all levels of support staff and Engineers.
Monitor automations using Automation Anywhere Control room and UiPath Orchestrator and respond to errors, exceptions, and performance issues.
Restart or re-trigger bots as needed and escalate critical issues to the development team.
Update configuration files to support BOT scaling.
Assist with bot scheduling in the Control Room and validate post-deployment execution.
Assist with new client onboarding process.
Raising support tickets in Jira & ServiceNow
Proactively reviewing the emails and actively responding to address issues/de-escalate.

An Ideal Candidate will have:

Skills

Excellent verbal & written communications skills
Excellent problem-solving skills and ability to troubleshoot.
Basic understanding of Windows Servers
Exposure on interaction with international clients (US preferred)
Hands on experience on application/ product support

Good to have: -

Familiarity with the US healthcare industry and terminology.
Automation platforms experience for RPA Operations Support in (UiPath/ Automation Anywhere, etc.,) is preferred.

Academic and Professional Qualifications:

Successful completion of a bachelor s degree or relevant Technical / Business Experience

Experience:

1-3 years of experience

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