Associate Technical Support Consultant

As an Associate Technical Support Consultant at Altera Health, you have the opportunity to impact lives daily while enjoying the challenge of solving complex problems. Your role involves providing software application support to hospital IT staff through remote administration technologies, assisting international customers in resolving intricate software issues, and ensuring proper case documentation while meeting service level agreements. Collaborating with hospital IT teams, Altera developers, and third-party vendors, you play a crucial role in ensuring that patient care is prioritized over software concerns. Your responsibilities include educating clients on application functionality, communicating software errors to product development teams, participating in after-hours and weekend on-call support, and demonstrating the ability to work independently in a dynamic environment. A successful candidate for this position exhibits a strong determination to resolve complex issues, possesses analytical and troubleshooting skills, and communicates effectively with an English-speaking customer base. Exposure to interacting with international clients, recognizing the impact of issues on patient safety, and attention to detail are essential qualities for this role. The ideal candidate also demonstrates self-motivation, a quick learning ability, and 2-3 years of experience in functional or technical troubleshooting in a client-facing capacity. Your curiosity and drive to solve problems will be instrumental in navigating the vast software suites and expansive databases at Altera Health. If you are passionate about making a difference in healthcare technology and thrive in a fast-paced environment, this role in Pune could be the perfect fit for you. For inquiries about website accessibility or assistance with the application process, please reach out to HR.Recruiting@AlteraHealth.com.,