Associate Technical Support Consultant

As an Associate Technical Support Consultant at Altera Health, you will play a crucial role in impacting the lives of patients and hospital staff by providing software application support and diagnosing complex issues. Your responsibilities will include: - Providing software application support to hospital IT staff via remote administration technologies. - Interacting with International customers to troubleshoot and resolve highly complex software problems. - Tracking and documenting inbound requests, ensuring proper case documentation, and meeting SLAs. - Educating clients on application functionality and conveying feedback to product development staff. - Participating in after-hours and on-call support on weekends. - Working independently in a challenging environment. To excel in this role, you should possess the following qualities: - Strong desire and determination to resolve complex issues. - Solid analytical, research, and troubleshooting skills. - Excellent communication skills with English-speaking customers. - Exposure to interaction with international clients. - Understanding the impact of software issues on patient safety. - Organized with attention to detail. - Self-driven and a fast learner for a fast-paced environment. - 2-3 years of experience in functional or technical troubleshooting in a client-facing role. Altera, a member of the N. Harris Computer Corporation family, is at the forefront of driving a new era of healthcare technology where innovation and expertise elevate care delivery. If you are passionate about making a difference in healthcare and thrive in solving complex problems, this role at Altera Health in Pune could be the perfect fit for you.,