Job
Description
Basic Information Country: India State: Maharashtra City: Pune Date Published: 21-May-2025 Job ID: 44814 Travel: You may occasionally be required to travel for business Looking for details about our benefits? You can learn more about them by clicking HERE Description and Requirements Hybrid: #LI-Hybrid "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! BMC Helix is a leading AI-powered, cloud-native, and on-premise deployable platform for service and operations management. Designed with microservices , containers , and API-first architecture , BMC Helix enables organizations to intelligently automate and scale their IT environments. The platform supports deployment across public cloud , private cloud , hybrid , and on-premise environments—offering unmatched flexibility for enterprise-grade operations. With cutting-edge Agentic AI capabilities, BMC Helix allows businesses to shift from reactive incident handling to predictive , autonomous service and operations management . From ITSM and ITOM to AIOps, BMC Helix empowers global enterprises to deliver exceptional user experiences while reducing operational complexity and cost. Join the Digital Solution Engineering team at BMC Helix as an Associate Solution Engineer , where technology meets business impact. This early-career role is ideal for recent graduates or individuals with 1–3 years of relevant experience who are excited to work at the intersection of enterprise technology and customer value. You’ll work alongside experienced engineers, product specialists, and customer-facing teams to understand client challenges and demonstrate how BMC Helix can solve them. The role is split 50% technology (platform knowledge, demos, architecture, differenciators) and 50% business (industry alignment, use cases, problem-solving). Here is how, through this exciting role, you will contribute to BMC's and your own success: Key Responsibilities Collaborate with the Global, Regional and Digital Solution Engineering teams to support customer engagements through solution design and tailored presentations. Participate in customer discovery sessions to understand technical requirements and business goals. Deliver value-driven demonstrations showcasing BMC Helix capabilities such as Agentic AI , intelligent automation, and cross-domain service integration. Help design and configure proof-of-value. Communicate technical concepts—like containerized microservices , multi-cloud/on-prem deployments , and platform integrations —in a clear, business-relevant way. Engage with internal product, sales, and strategy teams to align solutions with evolving customer needs. Stay current on trends in GenAI, ITSM, ITOM, AIOps and enterprise digital transformation. To ensure you’re set up for success, you will bring the following skillset and experience: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 0–3 years of experience in a technical, consulting, or customer-facing role. Excellent communication and presentation skills, comfortable engaging both technical and non-technical stakeholders. Interest or hands-on experience with Generative AI (GenAI) and Large Language Models (LLMs) for use cases such as natural language interfaces, intelligent automation, or conversational support. Foundational knowledge of cloud platforms (AWS, Azure, GCP), microservices, and container technologies (Docker, Kubernetes). Passion for technology and a strong desire to understand enterprise IT challenges. Team-oriented, adaptable, and eager to learn in a fast-paced environment. Exposure to platforms like BMC Helix, ServiceNow, Jira Service Management, or similar. Basic scripting or API knowledge (e.g., Python, JavaScript, REST). Familiarity with ITIL, DevOps principles, or service management concepts. Multilingual skills are a plus: fluent in English; proficiency in additional languages such as Spanish, French, German, Italian, etc., is a plus. CA-DNP Our commitment to you! BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
