IX Technical Editor

Job Description

The Technical Editor is a writing member of the IDD team with responsibility for updating content for BMC software products. Responsibilities Include: Contribute to the development of high-quality technical documentation by working with writers and engineers to scope, design, edit, and publish technical content as directed by lead information developers and more senior writers. Interactively contribute to the documentation creation and maintenance process. Under direction of IDD management and more senior writers, assist with the documentation for a product area, follow through and complete the product cycle, and assist with reporting accurate and timely status for all assignments. Work with reviewers to ensure technical accuracy and appropriateness of content according to prescribed project deliverables and schedules. Gain awareness of customer issues and documentation usage from a customer perspective through field reports and IDD customer feedback. Balance work volume and quality, and appropriately escalate issues to management. Participate in the collaboration with senior writers and editors in all locations to ensure adherence to the prescribed style guide for the seamless flow of information to our customers Assist with monitoring problem tracking to identify documentation problems or changes and trends in product usability issues. Work with lead information developers and editors to understand concepts for optimizing documentation. Assist with the initiation and recommendation of creative ways to improve technical information deliverables and processes. Maintain a good working relationship with individuals internal and external to IDD and BMC. Position Requirements: Experience writing technical documentation for enterprise software audiences Hands-on experience with accepted team collaboration, authoring and publishing tools Demonstrate communication and interpersonal skills with ability to work with global and culturally diverse departments and groups Ability to quickly learn new technologies and software applications Ability to handle multiple projects Recent experience developing documentation with a wiki authoring tool Experience writing documentation for mainframe technologies or applications