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Policybazaar
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Associate Service Consultant

Associate Service Consultant

Policybazaar

0 - 3 years

3 - 6 Lacs

Gurugram

Posted:1 day ago| Platform:

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Skills Required

project management customer service customer care business development auditing customer support coordination client relationship management operations litigation matters liaison consultancy services customer handling communication skills crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

PolicyBazaar.com is looking for Associate Service Consultant to join our dynamic team and embark on a rewarding career journey 1. Customer Relationship Management:
Build and maintain strong relationships with clients or customers.Act as the main point of contact for client inquiries, concerns, and feedback.Ensure a high level of customer satisfaction through effective communication and problem resolution.2. Product/Service Knowledge:Develop a deep understanding of the company's products or services.Provide detailed information about products or services to clients.Stay informed about industry trends and updates.3. Consulting and Advisory:Analyze clients' needs and provide appropriate solutions or recommendations.Offer expert advice on how clients can best utilize the company's products or services.Identify opportunities for upselling or cross-selling based on client needs.4. Communication:Communicate effectively with clients, both verbally and in writing.Prepare and deliver presentations or training sessions to clients.Keep clients informed about any relevant updates or changes.5. Problem Solving:Address and resolve client issues or concerns in a timely and efficient manner.Collaborate with internal teams to ensure prompt resolution of client issues.Proactively identify potential problems and work to prevent them.6. Sales Support:Collaborate with the sales team to identify new business opportunities.Provide support in the sales process, including preparing proposals and presentations.Assist with client onboarding and orientation.7. Documentation:Maintain accurate and up-to-date records of client interactions and transactions.Prepare reports on client activity, feedback, and performance.8. Continuous Improvement:Provide feedback to the company based on client interactions to contribute to process improvements.Stay updated on industry best practices and incorporate them into the service delivery process.9. Cross-Functional Collaboration:Collaborate with other departments, such as sales, marketing, and product development, to ensure a unified client experience.Share insights and feedback from clients with relevant teams to drive improvements.10. Goal Achievement:Meet or exceed performance goals and targets, such as client satisfaction metrics, sales targets, or other key performance indicators.

Provide customers with product details and resolve their queries.

Eligibility:

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Associate Service Consultant