Associate Security Analyst

We’re building the AI-driven future of customer success, from retention to growth!

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.

About This Role

We’re looking for a full-time Associate Security Analyst to join the Support team reporting to the Manager, Security Engineering. This role is a hybrid role based out of our Hyderabad, India location.The associate security analyst position is structured to offer exposure to a variety of security tasks that one should expect a junior security analyst to perform. The core focus involves actively monitoring security alerts and dashboards within the SIEM platform and are expected to promptly investigate, respond to, and remediate security alerts, gaining practical insights into the day-to-day operations of a security environment.

What You'll Do

• SOC(Security Operations Center) monitoring, SIEM tool dashboard/reporting creation and monitoring
• Conduct initial analysis, assessing severity and depth of security alerts.
• Engage with various security controls to conduct comprehensive log reviews, including but not limited to EDR, Email Security, Firewall, WAF, IDS, and more.
• Operate security-related systems and applications such as endpoint protection, vulnerability assessment, cloud and others to maintain security control continuity.
• Perform Vulnerability scans and communicate vulnerability information to system owners or other individuals responsible for remediation.
• Perform cloud security related operations like CSPM
• Resolve security related Service Desk tickets and escalate as necessary.
  

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

What We're Looking For

• Minimum of 1 year full time experience in information security.
• Bachelor's degree in computer science or related field
• Experience engaging with security controls to perform comprehensive log reviews across tools such as EDR, Email Security, Firewall, WAF, IDS, and related technologies is required.
• Trained or Certified in any one of industry recognized security related certifications.
• Experience in SOC.
• Minimum knowledge of cloud platforms such as AWS and GCP is required.
  

Optional

• Strong understanding of networking, OS and Email Security
• Understanding of attack methodologies and mitigations
• Good communication skills to coordinate among various stakeholders of the organization.
• Knowledge on Threat Hunting, Threat Intelligence.
• Willing to learn, adopt and implement Information Security.
  

Why You’ll Love It Here

Education

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits:

At Gainsight, we believe great work happens when teammates feel fully supported.

• We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
  

Our Core Values:

We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities

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From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos:

No explanation needed. Just watch them here!If this sounds like the right role for you, we’d love to hear from you.Additional Information
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.