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Associate Revenue Operations Specialist

Associate Revenue Operations Specialist

Perforce

2 - 7 years

3 - 7 Lacs

pune

Posted:2 weeks ago| Platform:

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Skills Required

due diligence service level data integrity customer service ms office order processing operations crm recruitment salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Summary

The Associate Revenue Operations Specialist is responsible for supporting the renewal process, as well as license management, quotes, order processing, order fulfillment, post-sales activities, and maintaining the customer database. Additionally, the Revenue Operations Specialist focuses on serving and retaining service-level-agreements (SLA s) for existing customer bases.

Essential Functions

Utilize Salesforce, NetSuite, and internal applications to:
Process orders and issue license keys in an accurate and timely manner.
Provide customer quotes, invoices, and other related information.
Responsible for resolving customer issues and mitigating potential attrition during the contract term.
Provide customers a personalized level of service that reinforces the value of Perforce.
Ability to leverage CRM system for daily needs such as pulling reports, identifying gaps and recommending process improvements.
Communicate to management on significant At Risk or Closed Lost renewals of high dollar value.
Maintain customer information and ensure data integrity within internal systems.
Support the supplier setup process, including execution of supplier due diligence forms and other necessary documents as required by the customer.
Other related duties, as assigned.

Required Education, Skills, and Experience

Fluent in English Language.
Bachelor s Degree, preferably in Business Administration, related program, or equivalent experience.
Excellent written and oral communication skills.
2+ years in a customer service support role or order processing environment.
Previous software or technology company experience preferred.
High attention to detail and proven ability to deliver accuracy across multiple tasks simultaneously.
Experience in analyzing business/ operational data to identify trends and variations in results.
Understanding of Revenue Operations and Customer Service Support.
Salesforce experience preferred.
Experience with MS Office applications (Excel, Word, Powerpoint).
NetSuite experience a plus.
Exceptional customer service and diplomacy skills.
Proven ability to manage a large case load and prioritize incoming activity

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Associate Revenue Operations Specialist