Pune, Maharashtra, India
Not disclosed
On-site
Full Time
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: We are seeking an experienced Software Engineer to join our Continuous Data team (also called Virtualization team) in India and play a pivotal role in shaping the future of our product. In this role, you will design and build large-scale components of our product, driving innovation. The ideal candidate will also have strong experience of analyzing, debugging, and diagnosing complex software systems, spearhead engineering process improvements and advocate for the adoption of industry best practices, fostering a culture of continuous improvement and excellence within the team. Responsibilities: Architect, Design and implement large scale components of the product, driving the creation of groundbreaking features and functionalities that propel our product. Lead a team of engineers to deliver complex projects by defining structure in areas of uncertainty, identifying and expressing discrete deliverables, and managing interactions between different teams. Establish best practices, mentor colleagues and foster a culture of continuous learning and improvement within the team. Collaborate closely with engineering teams, product management, sales, and customers to gain deep insights into requirements and translate them into innovative solutions that align with our business goals. Respond to time sensitive issues within multiple familiar software modules or subsystems, root cause issues, and proactively improve robustness of individual features. Proactively help the team by establishing best practices, and mentoring others against them. Assess the impact of issues to identify and drive systematic improvements within an area. Work with support, field teams, and customers to gather critical data and devise effective solutions or workarounds for complex customer problems, ensuring an exceptional customer experience. Requirements: 7-10 years of experience in building and designing enterprise software products, nice if in database and DevOps domains. Solid understanding of Design Patterns and Object-Oriented Programming. Excellent coding skills in Java. Good Design skills, with industry best practices. Experience in analyzing, debugging, and diagnosing complex software systems - considering complexities like Performance, Scale, Interaction with Operating Systems, Multi-threaded interactions, etc. A desire to build great products, learn new technical areas, and dive in wherever there is a need. Excellent analytical and problem-solving skills. Ability to handle critical situations involving high priority customer issues, manage multiple priorities and meet deadlines. Ability and desire to work in a test-driven, agile, collaborative, and iterative programming environment. Good communication and interpersonal skills. Ability to engage effectively with required stakeholders to meet business objectives. Prior experience of working with teams in the US or other countries. Minimum undergraduate college/university degree in computer science. An obsession for providing a valuable experience to the customers. Availability to collaborate with global teams and customers across different time zones. Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well . Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software Show more Show less
Pune, Maharashtra, India
Not disclosed
On-site
Full Time
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: Perforce is seeking a Technical Support Engineer to join our Components and JRebel team, responsible for providing support and services on several products technologies in our suite of offerings. This position will work closely with members from Support, Software Development, and Professional Services to assist in resolving a wide variety of customer issues. You would be responsible for providing dependable and timely assistance to our customers. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services. JRebel enables Developers to create better applications by skipping rebuilds and redeploys during Java development -- while maintaining application state. This allows developers to see how code changes affect their application in real time. Responsibilities: Interact with end users on technical problems Tier 1 and 2 support for JRebel and Components products Create and set up test environments Troubleshoot and replicate issues reported by customers Drive resolution of those problems, which include: Technical Issues Questions around the product usage Questions around best practices Research, understand, and advocate Perforce software Research, document and escalate tickets following the team’s processes and procedures Drive early resolution of issues Maintain a positive attitude – Support engineers are required to be respectful, fair, gracious and knowledgeable Be a part of the on-call rotation Advocating for the customer (prioritizing cases, bugs and FRs) Translating customer-speak and use cases to Perforce-speak Identify customer concerns or requests for improvement and escalate appropriately Requirements: Bachelor’s Degree in Computer Science or similar or relevant work experience 2+ years of experience in similar field and/or Technical Support experience High organization ability: able to work and follow processes by instructions and methods Very strong communication (oral and written), interpersonal and presentation skills Hands-on experience with Java Hands-on experience with C++ or Fortran would be a plus Experience with development IDEs Familiarity with web-servers like tomcat, GlassFish or WildFly Familiarity with configuration of products Familiarity with cloud environments or docker would be a plus Knowledge of Linux & Windows operating systems Ability to convey empathy when interacting with customers Excellent problem solving skills The role is based in the Perforce office in central Pune (hybrid approach - 3 days a week) Experience working with a geographically dispersed virtual team. Working hours are aligned with our UK office (9:00 AM - 5:00 PM Western European Time) If you are passionate about the technology that impacts our day-to-day lives and want to work with people as talented and dedicated as yourself, apply today! Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well . Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software Show more Show less
Pune, Maharashtra, India
Not disclosed
On-site
Full Time
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: We at Perforce are looking for Software Engineer in Test for Akana team in Pune. Akana provides an end-to-end API management and API security solution. We work in an agile product development process with a state-of-the art CI/CD environment with core values of results, teamwork, ownership, quality of work, problem solving, and service to external and internal customers. Responsibilities: As an individual contributor, design, develop, and maintain test cases based on requirements Gain product knowledge and become an expert in product functionality Perform manual testing, automation testing, and other relevant testing types Work closely with the development team to deliver high-quality products Actively participate and collaborate with multiple functional areas Build and execute automated test cases Analyse, research, and test new features Maintain and improve automated test coverage Work as part of an Agile SCRUM team delivering high-quality software in three-week sprints Work independently to complete all assigned project tasks within deadlines Requirements: 3 to 6 years of hands-on experience in API testing, UI testing, and manual testing Familiarity with test automation frameworks and scripting languages Good understanding and coding experience in Java Experience in REST and SOAP API testing using Rest Assured, REST Client, or similar tools Experience in UI testing using Selenium WebDriver or similar tools Exposure to version control tools (e.g., Git) and CI/CD systems such as Jenkins and Gradle Strong analytical and debugging skills Knowledge of OAuth2, API gateways, JSON, and XML is a plus Good command of English, both verbal and written Passionate about software quality engineering Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well . Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software Show more Show less
Pune, Maharashtra, India
Not disclosed
On-site
Full Time
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: We are hiring for a Sr. DevOps Engineer to design and manage the next-generation cloud platform for Perforce’s SaaS product portfolio, ensuring the security, reliability, and high availability of all our production and CI/CD environments and applications. In this key role, you will drive the design, management, and implementation of automated tools and technologies to enable efficient delivery and service management of the production services and release deliveries. You will manage the production environment by monitoring availability and taking a holistic view of system health. Responsibilities: Responsible for managing platforms and frameworks to create consistent, verifiable, and automatic management of applications and infrastructure between non-production and production environments Provide production support on a rotational shift during Indian daytime hours Implement application security best practices throughout the agile SDLC Advocate for a DevOps culture at Perforce to ensure efficient testing, delivery, and deployment of all software artifacts Own end-to-end availability and performance of mission-critical services and build automation to prevent problem recurrence Execute technical design principles and practices and drive them across all product portfolios to make operation design a must-have phase of the development lifecycle Drive automation efforts to eliminate manual work with day-to-day operations Builds and maintains a stable and efficient Cloud infrastructure Identify and advocate opportunities for technical and cost-saving innovation. Raising support calls with vendors and involved in Root cause analysis for server and application problems Troubleshoot problems, outages, and performance issues Requirements: BS/MS/BTech in Computer Science, Engineering, Management, or a related field preferred 7+ years of experience in the SaaS software cloud operation space Deep understanding with solid experience of fundamental services on AWS & Azure like Compute, Network, Database, Security, Management & Observability Experience in managing and building CI/CD pipelines for system software, Operating Systems & libraries Experience with observability tools like New Relic, OpenSearch, Splunk, Jaeger, Prometheus, Grafana etc. Well-versed in Site Reliability concepts with hands-on experience in applying them Hands-on in one or more of the following programming languages: Python, Ruby Hands-on experience with Kubernetes, Docker container technology Deep technical knowledge of cloud-based scalable web application architectures and technologies; AWS, Azure preferred Proficiency in driving secure SDLC with DevSecOps practices and metrics Experience with configuration management tools (Puppet, Ansible, Chef etc.) Experience in DevOps automation tools like Terraform, AWS CloudFormation, and Azure ARM templates Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well . Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software Show more Show less
Pune, Maharashtra, India
Not disclosed
On-site
Full Time
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: In this position you are expected to work on a multitude of projects that impact customers directly. The ideal candidate will have a demonstrated track record in delivering high-quality software in a fast-paced agile environment. On our team, you will be given a high degree of ownership and responsibility for the overall quality and operation of every piece of software shipped. Responsibilities Design and implement large scale components of the product Deliver complex projects by defining structure in areas of uncertainty, identifying and expressing discrete deliverables, and managing interactions between different teams Respond to time sensitive issues within multiple familiar software modules or subsystems, root cause issues, and proactively improve robustness of individual features Proactively help team by establishing best practices Assess the impact of issues to identify and drive systematic improvements within an area Work with engineering teams, product management, sales, and customers to understand requirements and develop solutions Work with support, the field and customers to collect relevant data to come up with solutions and/or workarounds on complex, critical customer problems Requirements 6+ years of experience building enterprise products using Java, with hands-on experience with industry best practices Experience in analyzing, debugging and diagnosing complex software systems - considering complexities like Performance, Scale, Interaction with Operating Systems, Multi-threaded interactions, etc Excellent analytical and problem-solving skills Ability to handle critical situations involving high priority customer issues, manage multiple priorities and meet deadlines Excellent written, verbal communication, and interpersonal skills Prior experience of working with teams in the US or other countries Minimum undergraduate college/university degree in computer science or related experience Nice to have: Hands on experience with shell scripts or Python Prior experience in Unix/Linux/Mainframe systems Understanding of operating systems, databases and file systems Prior experience working in security, performance, monitoring and scalability Extensive experience in web application security, including expertise in certificates, ciphers, SSL/TLS protocols, and related security concepts Experience working with CI/CD and(or) DevOps workflows & tools Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well . Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software Show more Show less
Pune, Maharashtra, India
Not disclosed
On-site
Full Time
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: In this position you will be working with a geo-distributed team to help build out new products in a modern tech stack. As an engineer at Puppet by Perforce, you will be responsible for designing, developing, implementing, testing and supporting our software products and solutions. The right candidate will have a demonstrated track record in delivering high-quality software in a fast-paced agile environment. On our team, you will be given a high degree of ownership and responsibility for the overall quality and operation of every piece of software shipped. Responsibilities: Deliver customer value by independently developing multiple features, tests, and large parts of a single product within a team Deliver multiple releases on time based on the agreed upon roadmap Ensure timely shipment of enterprise-quality products over a range of platforms Contribute extensively to Open Source and commercial product Drive initiatives to support continuous improvement of process, quality metrics, communication and tooling Continuously review and make recommendations to improve processes, tools and implementation Requirements: BS or MS in Computer Science or equivalent 3+ years of professional software experience Candidates with experience in any programming language are welcome, provided they are willing to learn and contribute using Ruby and Python Hands-on experience working on the Windows operating system, including usage of native features such as PowerShell, DSC , services, scheduled tasks, file system operations, registry access, etc., is required Fundamental knowledge of databases such as PostgreSQL Experience using Continuous Integration systems, such as Jenkins Experience of writing tests and using testing frameworks Experience of industry coding standards and writing secure code Strong inquiring, problem-solving and troubleshooting mindset Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well . Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software Show more Show less
Pune, Maharashtra, India
Not disclosed
On-site
Full Time
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: We are looking for experienced core PHP developer for our BlazeMeter product. BlazeMeter is the leading platform for continuous and performance testing. Help us build extremely scalable products for fellow developers or DevOps engineers who are looking for effective solutions for their challenges - such as verifying whether a newly-built service can withstand the surge of millions of new users on day one, proper monitoring of their APIs, thorough testing of all APIs before an app goes into production, along with mocking external services to isolate the application under test from 3rd party dependencies. Responsibilities : Design for complex enterprise products Work with an Agile team, deliver stories, participate in backlog grooming Fully cover the functionality that you develop by tests. We are looking for long term stability of our solution Collaborate with other internal teams who rely on your services Analyse performance and security of the components you are working with and provide input for improvements Do meaningful code and design reviews for other developers in your agile team Write unit and integration tests for the code changes Work with rest of the agile team to break down business requirements into technical tasks Refactor old codebase Create Proof of Concept solutions for new technologies and features Technically guide other engineers on the team They will need to take part on an on-call schedule routine, which occurs approx. every 2 months for a week Requirement : BS or MS in Computer Science or equivalent You have 7+ years of professional experience as a software engineer, ideally with complex systems, and Enterprise applications SaaS mindset Expert knowledge of PHP (mandatory) and Python Proficient in PostgreSQL, MongoDB Java or node.js experience is a plus Docker / Kubernetes knowledge is required Extensive experience with APIs (both consumer and provider sides) Experience with microservices architecture Experience with Redis and at least one SQL based database engine Experience with Cloud vendors like GCP or AWS Experience with the end-to-end test automation of backend services Worked in Agile teams (Scrum, Kanban, Lean, XP, etc) Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well . Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software Show more Show less
Pune, Maharashtra, India
Not disclosed
On-site
Full Time
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Role: We are seeking a Senior Software Engineer to join our Ecosystems development team. In this role, you will be responsible for the core software platform of our application, with a focus on product security, hardening, diagnosability, and supportability. Our team is currently working on and has delivered key projects, such as developing features that enable virtualization platforms for both relational databases (like Oracle, SQL Server, DB2) and non-relational/distributed databases (such as MongoDB, Cassandra, CockroachDB, Yugabyte). Additionally, you will be involved in the development of features that enable a robust compliance platform for various data sources at scale, including MongoDB, Snowflake, and others. This involves ensuring that our software meets stringent regulatory requirements, supports data privacy, and adheres to industry standards, allowing our customers to manage sensitive information with confidence across multiple platforms. We are a geographically diverse team that fosters a collaborative and inclusive work environment. As part of the broader engineering community, you will have the opportunity to drive process improvements, help develop and drive adoption of best practices, and contribute new ideas to help make Delphix and its products better. Responsibilities: Develop large-scale components of the product. Lead and deliver complex projects by establishing structure in uncertain areas, defining clear deliverables, and ensuring timely execution Lead and mentor other engineers to achieve a common goal. Analyze, debug and diagnose complex software systems; considering complexities like Performance, Scale, Interaction with Operating systems, multi-threaded interactions, etc. Address time-sensitive issues within familiar software modules or subsystems, identify root causes, and proactively enhance the robustness of individual features. Evaluate the impact of issues to drive systematic improvements in specific areas. Collaborate with engineering teams, product management, sales, and customers to understand requirements and develop effective solutions. Required Skills: 6+ years of experience building enterprise products using Python, with strong programming skills and a focus on writing clean, maintainable, and efficient code while adhering to industry best practices. Experience working with databases, including operations such as backup, restore, and start/stop, for large-scale relational and non-relational databases like MongoDB, Cassandra, CockroachDB, and YugabyteDB. Deep understanding of file systems and operating systems (Linux/Unix). Excellent analytical and problem-solving skills. Excellent written and verbal communication skills, with the ability to collaborate effectively across teams. Minimum of an undergraduate degree in Computer Science or a related field. Good To have: Experience with front end technologies and frameworks (HTML, JavaScript , React , Angular etc) Knowledge of modern DevOps technologies, including containerization and orchestration tools like Kubernetes and Docker. Experience with cloud platforms like AWS, Azure, or Google Cloud, and understanding of cloud-native architectures. Experience with quality assurance processes and methodologies. Experience in performance tuning and optimization of complex systems. Familiarity with security protocols and best practices in software development. Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well . Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software Show more Show less
Pune, Maharashtra, India
Not disclosed
On-site
Full Time
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summay: The Delphix team is seeking engineers with a passion for data security to join our data compliance engineering team. In this position, you will get the opportunity to contribute to the Hyperscale Compliance product for which development and testing is driven completely by the India Engineering Team. This product was launched into the Market in July 2022 and handles the compliance use cases for large scale datasets. Delphix Hyperscale Compliance is based on a Microservices architecture and uses a cluster of Delphix Continuous Compliance engines to achieve faster results. Delphix Continuous Compliance provides a single platform to secure and deliver data across the enterprise, ensuring that sensitive information is protected and allowing data operators to centrally manage security policies and compliance requirements. You will be responsible for writing automation tests for complex features and performing manual, performance and scale tests. You will work closely with Product Management, customers, and other engineering stakeholders to design tests for the new solution. You will also collaborate with other team members to deliver highly-scalable, secure and maintainable features. Responsibilities: Collaborate with Product Management and other stakeholders within Engineering to maintain a high bar for quality. Advocate for improvements to product quality, security, and performance Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code reviews Scope, design and implement test automation for allocated features. Monitor and maintain test automation, across multiple platforms and configurations Requirements: 2-4 years of experience testing enterprise applications deployed on-prem and/or in the cloud using Python Proficiency in Python or related programming language Excellent analytical and problem solving skills Ability and desire to work in a fast paced, test-driven, agile, collaborative, and iterative programming environment Ability to think clearly and articulate your vision with the appropriate technical depth A desire to build great products, learn new technical areas, and dive in wherever there is a need Desired Experience: Proficiency in Docker and Kubernetes Previous experience writing automation frameworks in Python Deep understanding of file systems and operating systems Experience with large/complex relational databases, data warehouses (Oracle, SQL Server, DB2, Azure, Amazon RDS, Teradata, etc.) and other business data formats (XML, ASC X12, etc.) Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well . Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software Show more Show less
Pune, Maharashtra, India
None Not disclosed
On-site
Full Time
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: We are looking for our next Senior Software Developer who enjoys problem solving and writing great code. Our mission is to make sure that our customer’s source code is bug and vulnerability free. Some of the top tech companies in automotive, space, aeronautics, telecom, medical devices and more rely on us to prevent showstopper bugs and vulnerabilities from being shipped. Chances are, you own or have recently used some technology that was scanned by Klocwork! You’ll be helping create, update and maintain the many tools needed to fit source code analysis into our customer’s varying development workflows. Klocwork is a market leader in code analysis and has extremely accurate static code analyzers for C and C++ programming languages. It's a modern, highly performant and flexible static code analyzer that scales to projects of any size and works effectively within the DevOps cycle. Responsibilities: Collaborate with other engineers to develop and enhance a wide range of static code analysis tools Participate in high level system design and implementation of significant new features Plan and develop tests on software changes and new features Maintain existing software through bug fixes and enhancements Create clean, well-tested code and deliver the highest quality software Provide task estimates and accurately report progress as part of an Agile process Peer-review the work of other software designers Clearly and regularly communicate with management and technical support colleagues on project status, potential issues and progress Proficiency with efficient algorithm design, data structures and design patterns Demonstrate understanding of projects from both client and business perspectives Requirements: Bachelor’s degree in Computer Science (or equivalent) 6+ years development experience with C/C++ 3+ years in an Agile/Scrum development environment Experience working with web containers (e.g., Tomcat, Node, React) and database access layers (e.g., SQL) Development experience in both Windows and Linux environments Experience and/or interest to work with other programming languages (e.g., Java, C#) is a strong asset Knowledge and experience with compilers or static code analysis an asset Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well . Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software
Pune, Maharashtra, India
None Not disclosed
On-site
Full Time
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: Perforce is seeking a Technical Support Engineer to join our Components and JRebel team, responsible for providing support and services on several products technologies in our suite of offerings. This position will work closely with members from Support, Software Development, and Professional Services to assist in resolving a wide variety of customer issues. You would be responsible for providing dependable and timely assistance to our customers. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services. JRebel enables Developers to create better applications by skipping rebuilds and redeploys during Java development -- while maintaining application state. This allows developers to see how code changes affect their application in real time. Responsibilities: Interact with end users on technical problems Tier 1 and 2 support for JRebel and Components products Create and set up test environments Troubleshoot and replicate issues reported by customers Drive resolution of those problems, which include: Technical Issues Questions around the product usage Questions around best practices Research, understand, and advocate Perforce software Research, document and escalate tickets following the team’s processes and procedures Drive early resolution of issues Maintain a positive attitude – Support engineers are required to be respectful, fair, gracious and knowledgeable Be a part of the on-call rotation Advocating for the customer (prioritizing cases, bugs and FRs) Translating customer-speak and use cases to Perforce-speak Identify customer concerns or requests for improvement and escalate appropriately Requirements: Bachelor’s Degree in Computer Science or similar or relevant work experience 2+ years of experience in similar field and/or Technical Support experience High organization ability: able to work and follow processes by instructions and methods Very strong communication (oral and written), interpersonal and presentation skills Hands-on experience with Java Hands-on experience with C++ or Fortran would be a plus Experience with development IDEs Familiarity with web-servers like tomcat, GlassFish or WildFly Familiarity with configuration of products Familiarity with cloud environments or docker would be a plus Knowledge of Linux & Windows operating systems Ability to convey empathy when interacting with customers Excellent problem solving skills The role is based in the Perforce office in central Pune (hybrid approach - 3 days a week) Experience working with a geographically dispersed virtual team. Working hours are aligned with our UK office (9:00 AM - 5:00 PM Western European Time) If you are passionate about the technology that impacts our day-to-day lives and want to work with people as talented and dedicated as yourself, apply today! Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well . Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software
Pune, Maharashtra, India
None Not disclosed
On-site
Full Time
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: Perforce is searching for a Senior Software Engineer to join the team. The Senior Software Engineer will have strong experience in software engineering with the ability to build robust, scalable, and high-performance solutions that meet the evolving needs of the business. Responsibilities: Maintain and enhance Perforce Java applications including a graphical library of components used to accelerate the creation of Java GUI applications. This components library allows Java developers to quickly create mission critical graphical applications to display information through tables, Gantt charts, maps, charts, and other user interface components Peer-review the work of other software designers and mentor them Continuously review and make recommendations to improve processes, tools and implementation Participate in high level system design and implementation of new features Create clean, well-tested code and deliver the highest quality software Provide task estimates and accurately report progress as part of an Agile process May be required to support additional products/brands as needed Requirements: Excellent communication and collaboration skills, with the ability to effectively work within a cross-functional team BS/MS degree in Computer Science, Engineering, or a related subject 5+ years experience with Java, experience with C++ as well a bonus Experience in 2D graphics, mapping, and/or user interface development Experience with Apache Tomcat and other application servers Experience with Maven and Ant Experience with version control, especially git Experience using CI systems , especially TeamCity Experience in developing Java Swing Experience with test-driven development Experience with object-oriented analysis and design using common design patterns Experience learning and managing an existing code base to improve it and expand its capabilities Ability to work independently Strong problem-solving and troubleshooting mindset Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well . Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software
Pune, Maharashtra, India
None Not disclosed
On-site
Full Time
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: In this position you will be working with a geo-distributed team to help build out new products in a modern tech stack. As an engineer at Puppet by Perforce, you will be responsible for designing, developing, implementing, testing and supporting our software products and solutions. The right candidate will have a demonstrated track record in delivering high-quality software in a fast-paced agile environment. On our team, you will be given a high degree of ownership and responsibility for the overall quality and operation of every piece of software shipped. Responsibilities : Deliver customer value by independently developing multiple features, tests, and large parts of a single product within a team Deliver multiple releases on time based on the agreed upon roadmap Ensure timely shipment of enterprise-quality products over a range of platforms Influence the direction, work, and commitments of more junior engineers on the team Contribute extensively to Open Source and commercial product Drive initiatives to support continuous improvement of process, quality metrics, communication and tooling Mentor other engineers in best practices and career improvement Continuously review and make recommendations to improve processes, tools and implementation BS or MS in Computer Science or equivalent 5-7 years of professional software development experience Experience with working on Ruby Experience in deploying, managing, and scaling applications using Kubernetes Fundamental knowledge of databases such as PostgreSQL Experience using Continuous Integration systems, such as Jenkins Experience of writing tests and using testing frameworks Experience of industry coding standards and writing secure code Strong inquiring, problem-solving and troubleshooting mindset Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well . Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software
Pune, Maharashtra, India
None Not disclosed
On-site
Full Time
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: To be part of the Delphix’s SAAS team India and contribute to the development and evolvementof the SAAS solution – Delphix Compliance Service for Azure. Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. As part of a new product initiative we are looking to add Delphix support for PaaS and SaaS data sources. PaaS and SaaS data sources are becoming more ubiquitous as large enterprises are migrating to the public clouds. The goal is to create a hosted cloud-native solution to support orchestration and masking for privacy compliance of data sources like AWS Aurora/RDS, AzureSQL, Salesforce, Snowflake, etc. We have a world-class team, and we're looking for someone to come in and help build our new product offering. You will work on a cloud-native full software stack that consists of microservices, Kubernetes, REST API web services and a UI. You will work closely with Product Management, customers, and other engineering stakeholders (e.g. UX team) to design the new solution. You will also collaborate with other team members to deliver a high-scale, secure and maintainable service. Responsibilities: Design and architect complex software systems, making critical decisions to drive projects forwardProvide task estimates and accurately report progress as part of an Agile process. Proficiency with efficient algorithm design, data structures and design patterns. Provide technical guidance and leadership to the development team, ensuring high-quality software design and development Conduct code reviews to maintain code quality, provide constructive feedback, and enforce coding standards Act as an advisor to the functional leaders Continuously review and make recommendations to improve processes, tools and implementation May be required to support additional products/brands as needed. Develop features for the Delphix cloud-native product in a secure, well-tested, and performant way Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Collaborate with stakeholders within Engineering, Product Management and other s (e.g. UX) to maintain a high bar for quality Advocate for improvements to product quality, security, scalability, and performance Required Skills and Experience: Bachelor’s degree in Computer Science, Information Technology, or a related field. 10-14 years of experience developing scalable distributed software solutions Strong knowledge of Azure Data Factory or other ETL products, Azure Data Lake, and Azure SQL Database. Experience designing and creating cloud-native micro-services in a public cloud (Azure, AWS or GCP) Design, develop, and maintain Kubernetes-based infrastructure and applications. Strong hands-on programming in Java, Python etc Proven ability in full stack development with backend, frontend, and testing Implement and manage CI/CD pipelines to ensure smooth deployment processes. Develop software systems with testability, scalability and manageability in mind. Strong communication, negotiation, conflict resolution, and collaboration skills. Ability to work in a fast-paced, dynamic environment. Desired Skills and Experience: Experience with other Azure services such as Azure Databricks, Azure Synapse Analytics, Azure Fabric, and Azure Functions is a plus Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well . Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software
Pune, Maharashtra, India
None Not disclosed
On-site
Full Time
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: We at Perforce are looking for Software Engineer in Test for Akana team in Pune. Akana provides an end-to-end API management and API security solution. We work in an agile product development process with a state-of-the art CI/CD environment with core values of results, teamwork, ownership, quality of work, problem solving, and service to external and internal customers. Responsibilities: As an individual contributor, design, develop, and maintain test cases based on requirements Gain product knowledge and become an expert in product functionality Perform manual testing, automation testing, and other relevant testing types Work closely with the development team to deliver high-quality products Actively participate and collaborate with multiple functional areas Build and execute automated test cases Analyse, research, and test new features Maintain and improve automated test coverage Work as part of an Agile SCRUM team delivering high-quality software in three-week sprints Work independently to complete all assigned project tasks within deadlines Requirements: 3 to 6 years of hands-on experience in API testing, UI testing, and manual testing Familiarity with test automation frameworks and scripting languages Good understanding and coding experience in Java Experience in REST and SOAP API testing using Rest Assured, REST Client, or similar tools Experience in UI testing using Selenium WebDriver or similar tools Exposure to version control tools (e.g., Git) and CI/CD systems such as Jenkins and Gradle Strong analytical and debugging skills Knowledge of OAuth2, API gateways, JSON, and XML is a plus Good command of English, both verbal and written Passionate about software quality engineering Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well . Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software
Pune, Maharashtra, India
None Not disclosed
On-site
Full Time
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Senior Director of Product Management, for the Akana team at Perforce is searching for a Product Owner to join the team. The Product Owner at Perforce will lead the product at all stages of the product lifecycle and closely partner with customers. The product owner will also work collaboratively with all colleagues in the Research & Development, Marketing and Sales organizations to drive product improvement and new product development, and to ensure the successful business performance of the product. The Akana product at Perforce is an enterprise API management solution handling mission critical core applications for some of the largest corporations in the world. Frequently ranked as a top vendor for API Management, the Akana solution and expertise helps leading organizations take APIs from strategy and design to deployment and optimization. Responsibilities: Develop user requirements and translate them into product solutions that satisfy customers’ needs Work cross-functionally with internal departments to ensure seamless delivery of strategies within the lifecycle of existing products Manage and enhance product quality, ensure ease of use, and continually evaluate product performance to improve functionality and delivery Ensure alignment with company objectives and market demands May be required to support additional products/brands as needed Requirements: Bachelor's degree in computer science, engineering, or a related technical field preferred Excellent written and verbal communication skills Willingness to take risks and embrace a culture of learning Team player mentality with a customer-focused attitude Self-motivated with ability to work with minimal supervision Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment API development or implementation experience preferred Software development experience preferred Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well . Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software
Pune, Maharashtra, India
None Not disclosed
On-site
Full Time
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: Perforce is seeking a motivated and detail-oriented Associate Web Developer to join our growing web team. In this role, you’ll help build, maintain, and enhance modern, accessible Drupal websites that power our global marketing presence. Working closely with designers, developers, and project managers, you’ll contribute to high-quality, scalable solutions that support the Perforce brand and digital strategy. Responsibilities Build and maintain web applications using the Drupal content management system. Collaborate with designers and project managers to implement new features. Write clean, maintainable code using PHP, HTML, CSS (Tailwind), JavaScript, and Twig. Optimize code and site performance for speed, responsiveness, and scalability. Ensure compliance with accessibility standards, including WCAG 2.0 and ADA. Troubleshoot and resolve bugs across environments and devices. Use Git for version control and follow team development workflows. Document code and processes; contribute to knowledge sharing and team growth. Requirements Bachelor’s degree in Computer Science, IT, or a related field — or equivalent experience. Hybrid working hours required, to ensure time zone overlap with US standard hours Clear, effective written and verbal communication skills. Understanding of Drupal’s platform architecture, codebase structure, and development practices Exposure to PHP and basic server-side development concepts. Working knowledge of HTML, CSS (Tailwind), JavaScript, and Twig. Proficiency with Git for version control. Eagerness to learn, grow, and contribute in a collaborative team setting. Preferred Qualifications Experience using Drush for Drupal site administration Composer experience for PHP dependency management Experience developing themes and modules in Drupal 9 or newer. Local development using Lando, DDEV, or equivalent Understanding of web accessibility standards (e.g., WCAG). QA/testing tools Awareness of Drupal’s configuration management system (e.g., exporting/importing configs via code) Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well . Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software
Pune, Maharashtra, India
None Not disclosed
On-site
Full Time
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: We at Perforce are looking for Software Engineer (QA automation) for Perforce IPLM team in Pune. Perforce IPLM is a leading provider of intellectual property lifecycle management and traceability solutions for enterprises. We work in an agile product development process with a state-of-the art CI/CD environment with core values of results, teamwork, ownership, quality of work, problem solving, and service to external and internal customers. Responsibilities: Develop test strategies and detailed test plans across Perforce IPLM portfolio of products and features; Develop automated software tests, identify and solve problems at the component or feature level; Work closely with the development team to develop high quality products; Actively participate in multiple functional areas; Work with Product Managers and other engineering team members in EMEA, USA and Asia for seamless integration with services and components; Solve high complexity engineering problems, while enabling high performance user experience; Analyse, research and test new features; Debug issues with integrations and performance; Maintain and improve automated test coverage; Help the support team solve any complicated issues the clients might have; There may be the opportunity to work on related products depending on the skill set of the individual; Requirements: 4+ years of experience for Software Engineer in QA automation; Extensive experience in API testing using Rest Assured Excellent understanding and coding experience on Java programming language Understanding of cross-browser and cross-platform compatibility; Experience in testing web applications with performance and scalability in mind; Experience in Selenium Web Driver test automation framework is a bonus Experience in development and execution of comprehensive test plans; Experience in performance, functional, manual and other types of testing; Excellent understanding of CI automation tools and build systems, such as Jenkins, Maven, Gradle; Working knowledge of Linux operating systems; Outstanding communication skills; Good command of English, both verbal and written; Passion for software quality engineering. Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well . Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software
Pune, Maharashtra, India
None Not disclosed
On-site
Full Time
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: Perforce is seeking a Tier 2, Technical Support Engineer with C/C++ experience to join our Global Support Team, liaising with members from Sales, Professional Services, and Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to two of our Static Code Analysis products: Perforce's Klocwork & Helix QAC software (https://www.perforce.com/solutions/static-analysis). The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services. Klocwork and Helix QAC are software that analyse other people’s software for bugs and security issues. Sounds simple, but actually it is not. Thousands of customers, including the biggest brands in the mobile device, automotive, consumer electronics, medical technologies, telecom, and military and aerospace sectors, have made Klocwork and Helix QAC part of their software development process. You have a chance to help them! Responsibilities : Represent Perforce as the first point of contact for customer’s technical requests Review and research customer issues to determine and provide the best resolution Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers Resolve customer issues efficiently and effectively Resolve database and performance issues Research, document, and escalate cases according to procedure Provide customer driven feedback to functional areas in order to influence process/product improvements Author technical documents on common issues and solutions in order to build the knowledge base Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable Create and set up test environments to reproduce and resolve customer issues Recreate customer environments to reproduce issues and experiment with possible solutions Requirements: Bachelor's Degree in Computer Science or related field At least 3-4 years of experience in Technical Customer Support Minimum 1-2 year of hands-on experience with C/C++ Experience using Software Tools (Salesforce, Jira) Working knowledge of Unix or Linux, including program installation and usage Experience in performance tuning and optimization Strong network troubleshooting skills Excellent interpersonal and customer service skills Strong troubleshooting and problem-solving skills, with a desire to experiment and explore solutions to complex problems Ability to work in a team environment and contribute ideas and improvements Strong written and verbal communication skills Ability to prioritize tasks and perform well under pressure Organized, detail-oriented, and dedicated to quality work The role is based in the Perforce office in central Pune (hybrid approach - 3 days a week) Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well . Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software
Pune, Maharashtra, India
None Not disclosed
On-site
Full Time
Position Summary: Perforce Delphix is searching for a Customer Success Manager to join the team. You are customer-focused, who is experienced at managing and exceeding customer expectations. You have strategic conversations focused on KPIs and success criteria to demonstrate Customer's return on investment and secure renewals. You can identify and mitigate risk in complex situations as well as pull teams together to deliver solutions. You have a high standard for excellence and feel a great sense of satisfaction when customers are successful. You can converse effectively with a variety of personas and related goals. You are a trusted advisor. Responsibilities: Establish and maintain relationships with key decision makers within assigned accounts Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention Ensure client reference ability to support Customer, Delphix and Perforce Facilitate executive-level engagements such as value assessment and realization and product strategy Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally Identify and manage escalations for successful resolution by driving internal and external team action items Create and present strategic account plans for 100% consumption and areas of growth based on customer’s short, mid and long-term goals Create and present ROIs to demonstrate value Know the market and maintain a good knowledge of all key competitors Be responsible for renewal, health and risk forecasting and reporting on each client's portfolio Coordinate and lead internal and external account team strategy sessions May be required to support additional products/brands as needed Requirements: Experience of success as a Customer Success Manager, Account Management or equivalent for 3 years or more Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Experience working in a development, testing, data management and/or compliance environment Must work within a team environment with sales, field services and delivery teams Knowledge of customer success tool such as Gainsight and efficient in creating PowerPoint presentations Strong organizational skills based on internal and external priorities Ability to travel at times. Experience negotiating customer contracts (renewals & expansion)
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