Job
Description
The ideal candidate must possess knowledge relevant to the functional area and act as a subject matter expert, providing expert advice and focusing on continuous improvement for maximum efficiency. It is essential to maintain a high standard of delivery excellence, offer top-notch service quality, and establish successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should have the ability to break down complex problems systematically, generate and compare multiple options, and prioritize to resolve issues effectively. Proactivity is key, going beyond expectations to achieve job results and create new opportunities. Furthermore, positively influencing the team, motivating high performance, promoting a friendly climate, giving constructive feedback, providing development opportunities, and managing career aspirations of direct reports are crucial aspects. Effective communication skills are vital for explaining organizational objectives, assignments, and the big picture to the team, as well as articulating the team vision and clear objectives. Associate Program Manager Responsibilities: - Independently lead back office operations, taking on a leadership role - Client Management: Establish oneself as a valued partner, working closely to achieve defined goals - Handle client escalations independently and lead mitigation steps to prevent future escalations - Manage a team of 70+ people including training, onboarding, resource allocation, delivery management, performance appraisals, mentoring, etc. - Contribute to knowledge management by sharing process knowledge and best practices within the teams - Lead various quality initiatives across managed processes - Responsible for business continuity, transformation, and various audits Functional & Technical Skills: - Bachelor's Degree in B. Com / BBM or Masters Degree in M. Com / MBA / PGDM - 14 to 17 years of experience in managing teams of at least 70 members with expertise in Investment Banking Operations - Conceptualize, design, and deliver high-quality solutions and insightful analysis on various projects - Knowledge of offshoring processes and methodologies preferred - Proven track record in managing complex operations - Ability to meet client expectations regarding SLAs, KPIs, and KRIs - Deliver productivity gains, identify and implement process improvements - Possess strategic perspective, business acumen, action orientation, and drive for results - Ability to present and lead client meetings with senior internal and external stakeholders - Strong analytical skills, ability to understand and analyze complex problems, devise solutions, and apply sound judgment independently - Well-organized, able to prioritize effectively, multitask, work independently, and cope with pressured timelines and deliverables - Strong logical and quantitative abilities - Proficient in MS Office Tools, experience with data visualization and analytics tools preferred - Ability to work under pressure, handle multiple priorities, and work with teams across time-zones and cultures - Organized, detail-oriented, flexible, self-motivated, and able to act decisively in critical situations - Proficient in deriving information from data, excellent problem-solving skills, and multitasking abilities - Familiarity with Euroclear and DTCC, reporting, and client management processes The candidate should also excel in presentation and communication skills, both written and verbal, and should have a strong focus on accuracy and meeting deadlines while reporting and managing client requirements effectively.,
