Associate Program Manager - Loans

Associate Program Manager Roles & responsibilities:

• Take leadership role independently managing back office operations
• Client Management establish self as a valued partner and work closely to achieve goals defined
• Independently handle all client escalations and lead mitigation steps to prevent future escalations
• Manage team of 70 plus people training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc.
• Help knowledge management endeavour by sharing process knowledge and best practices within the teams
• Lead various quality initiatives across processes managed
• Responsible for Business continuity, transformation and various audits

Functional & Technical Skills:

• Bachelor's Degree in B. Com /BBM or Master's Degree in M. Com/MBA/PGDM
• 14 to 17 years of experience in handling team of minimum 70 members and has good experience and knowledge of Investment Banking Operations.
• Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope.
• Knowledge of / prior experience with offshoring processes and methodologies highly preferred.
• Proven track record of managing complex Operations.
• Ability to meet client expectations with respect to SLAs, KPI and KRIs.
• Delivery of productivity gains and identify and implement process improvements.
• Possess strategic perspective, business acumen, action orientation and drive for results.
• Ability to present and lead client meetings with senior internal and external stakeholders.
• Ability to understand and analyze complex problems, methodically devise and present a solution, and apply sound judgment independently.
• Well-organized with ability to prioritize effectively and multi-task, while working independently. Track record of coping with pressured timelines and deliverables.
• Should be good with logical and quantitative abilities.
• Strong capabilities in MS Office Tools.
• Preferred experience with data visualization and data analytics tools
• Ability to work under pressure and handle multiple priorities
• Excellent presentation and communication skills (written and verbal)
• Ability to work with teams across time-zones and cultures
• Organized, detail oriented, flexible, self-starter & highly motivated
• Should be able to act fast and decisively when dealing with critical situations
• Good with numbers and ability to derive information from data
• Excellent multi-tasking and creative problem solving
• Tools/industry utilities: Preferred hands-on & understanding of Euroclear and DTCC
• Reporting/Client Management:
• We follow a practice of managing reports & matrices within deadlines and with 100% accuracy. Understanding the requirements, data to be used & distribution list on the reports. Reporting the BAU & KRIs to senior management & client. Preparing various business reports like monthly and quarterly business reviews to give visibility around key metrics to clients. We give utmost priority to our clients and their requirements, adhere to the requirements and follow a strict procedure of reporting