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10 Job openings at Personiv
Process Manager

Coimbatore, Tamil Nadu, India

5 - 6 years

Not disclosed

On-site

Full Time

Job Description RESPONSIBILITIES: Manage daily operations of the team and ensure smooth functioning of the overall business Responsible for associate Engagement, business unit engagement and talent management Monitor the overall functioning of the process by identifying areas of opportunities and recommend process improvements. Review team performance and provide monthly reports drive the career road map for the team members based on the skill sets and the aspirations Monitor the various standards including the internal quality, utilization, productivity targets and any other service level agreements. Identify the training opportunities for the team and work with the trainer and team leads to bridge the gaps. Anticipate and proactively plan for Business contingencies Manage customer escalations. Coach and Mentor Team lead and Trainers Perform any other tasks as assigned and act as backup to the supervisor. Basic Hygiene on the operations floor and build culture for the same Driving Cost Reduction Agenda in the Processes with Automation Opportunities, Productivity Enhancement Opportunities and Cross utilization of resources. Assist the New Hires & Tenured Staff to meet the Productivity and Quality goals. Manage team and ensure quality and productivity targets are met and exceeded Motivate and engages team members and maintains attrition within thresholds Provide coaching and feedback to team members to enable them to improve their performance and focus on their career path and advancement within the organization Assist new hires such that they are productive on the floor in the shortest possible time frame Build systems to ensure no escalations and is prompt in responding to escalations Provide inputs to Leadership on process gaps that exist. Ensure compliance with internal policies and procedures, external regulations and information security standards. Be sensitive and aware of the Organizational priorities towards Change & Innovation and Cost Optimization Works independently with minimal direction and is very high on execution and adherence to timelines Takes initiative to understand the process and keeps himself updated on the important changes in the business and the industry Builds strong relationship with onshore counterparts and support functions and utilizes the relationship to maximize the results for the MIS and reporting needs with accuracy and timeliness’s eager to take on more responsibilities and should be able to execute the ad hoc tasks QUALIFICATIONS: Any Bachelor’s degree MBA or an equivalent degree is an advantage Should have lead a team equivalent to 30 to 40 members 5 to 6 years of relevant experience is required. Should be Proficient in MS Office and if the candidate is having knowledge on variety of programs that is an added advantage. OTHER REQUIRED SKILLS: Excellent communication (both verbal and written) and interpersonal Skills Strong reporting and analytical skills with proficiency in MS-Office applications Excellent planning and organizing skills Strong leadership and business acumen Ability to mentor and coach associates Ability to develop associates and create a succession pipeline Flexible to work in shifts (Night), as per business requirement Demonstrates behavior that promotes the values of the organization Show more Show less

Associate Program Manager

Coimbatore, Tamil Nadu, India

0 years

Not disclosed

On-site

Full Time

Job Description RESPONSIBILITIES: Project Management: Identifying customer impacting issues, working out and implementing solutions and process improvements to increase the customer satisfying rate. Assist in developing and implementing training programs to improve the quality and productivity of the team. Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing the resources provided by the internal systems, departments, policies and procedures. Development analysis and improvement of new strategies and procedures. The Manager will have the ability to develop, plan and implement short and long term goals. Independently build relationship with cross functional teams to enable skill/team performance and improve customer service. People Management: Leading and developing a team of 50 - 60 associates; responsible for the overall direction, performance management, coordination and evaluation of the team and responsible for driving process improvements not only in respective teams but across skill. Lead and drive the continuous improvement culture through lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality. Carrying out supervisory responsibilities in accordance with policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to develop and groom team leads into future CS Managers. Leading Site level initiatives , Primary owner of functional responsibilities that impact overall site like Performance Related Pay, transportation etc and may require interface with other sites in network Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. Expected to be 2nd in line to the Senior Operation managers and at times might be required to perform delegated duties of Senior operations managers Develop and Achieve performance goals and objectives in line with the network wide vision and goals. QUALIFICATIONS: Bachelor’s Degree an MBA is a Huge plus 10 plus years of relevant supervisory experience. Advanced computer skills using a variety of programs highly desired. Candidate need to be in people management Role. OTHER REQUIRED SKILLS: Demonstrated ability to build, develop, direct, and manage a group of people. Ability to support Business and provide solutions to customer pain points Ability to organize, prioritize and schedule work assignments Ability to make administrative and procedural decisions Proven ability to manage reporting and analysis Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations. Ability to effectively and efficiently complete difficult goals or assignments can adapt well to changing circumstances, direction, and strategy Strong interpersonal and communication skills. Proficient in MS office Exceptional skills in data manipulation and analysis Ability and desire to relocate to take advantage of future growth opportunities Show more Show less

Senior Analyst

Gurgaon, Haryana, India

0 years

Not disclosed

On-site

Full Time

Job Description Scope: Associate will be responsible for attending inbound calls from prospective customers and provide them information on client’s products and convince them to buy the product over the phone. Responsibilities: Conducting outbound calls and explains the products & services to the targeted customers. Should be able to explain the products & services to the target customers Should be able to update the customer's expectation/queries for buying the product Ability to meet/exceed all revenue goals on a consistent basis Skilled at sales in “consultative” environment. Ensuring timely and professional responses to all queries received about the product Disposing the call outcome correctly every time Research and compilation of answers for informational requests from customers. Managing performance against benchmarks set internally as well as customer. Working within process scope boundaries. Participate in huddle sessions, share best practices. Working in close tandem with Asst. Mgrs, SME's & QA’s on the process for an excellent team and process performance Maintaining and excelling the Customer Service Survey Scores Requirements 12– 36 months experience in an International outbound sales campaign through Phone. Should be open to work in graveyard shifts. Experience in inbound sales programs preferred. Excellent English verbal communication skills Excellent Computer Skills to capture data correctly Handle customer objections / obstacles & collect information Basic computer knowledge- MS Office familiarity with the internet environment Willingness to work 24X7 basis pre-published schedules. Understanding of Mobile Platforms such as Android, Windows, Apple, Blackberry etc. and Home Phones, Internet, TV’s Understanding of Telecom plans such as Pre-Paid, Post Paid, Service Contract etc. Key Core Competencies: Customer service Aptitude: Displaying the customer service aptitude by cooperating with the customer and understanding his needs and providing the best product/solution possible with patience and assertiveness. 2. Team work: Highly flexible and willing to help when and where needed. 3. Quality Focus: Quality focused & attentive to detail and analytical ability. Shifts- Graveyard (Window-11pm- 9am) Week Offs- Saturday/Sunday( May be subject to change as per business requirement Show more Show less

Senior Process Manager

Coimbatore, Tamil Nadu, India

10 years

Not disclosed

On-site

Full Time

Job Description Technical Lead We are seeking a passionate, strategic, and highly imaginative Technical Lead for graphic design team working on brand and marketing initiatives & serve as the bridge between creative vision and technical execution. Lead the development and execution of complex digital projects, ensuring a balance between creative direction and technical feasibility. You will lead multidisciplinary teams—including writers, designers, and content creators—to deliver impactful, on-brand, and emotionally resonant campaigns across digital, print, video, and experiential formats. You’ll collaborate with clients and internal teams, ensuring that creative output aligns with business goals and brand narratives. Key Responsibilities Lead the projects for brand campaigns, content marketing, and product storytelling. Collaborate with design teams to ensure that creative concepts are technically feasible, maintainable, and scalable. Mentorship & Training: Mentor and guide designers on both creative and technical aspects of the project. Provide ongoing training and support to foster skill development. Campaign Execution & Oversight Oversee the end-to-end execution of creative projects, managing quality, timelines, and collaboration with strategy, media, and production teams. Stakeholder & Client Engagement Present creative work with clarity and confidence. Serve as a liaison between creative, marketing, and business teams to ensure alignment and shared vision. Creative Innovation & Trends Stay current with emerging media, content formats, and generative technologies. Bring fresh thinking and new tools into the creative process. Quality Assurance Oversee the technical quality of all deliverables, ensuring that they meet the highest standards of performance and user experience. Team Leadership & Collaboration Inspire and guide a multidisciplinary creative team—writers, designers, producers—through brainstorming, execution, and delivery. Foster a collaborative and high-performance culture Qualifications Experience: 10+ years in a technical & creative role, with at least 5 years in a leadership position. Skills Strong technical expertise on Design tools [Adobe Creative Tools, Figma etc.] Strong articulation of creative thinking, with the ability to clearly present and justify ideas to stakeholders Experience leading multidisciplinary teams (copywriters, designers, content producers) Familiarity with creative workflows in both digital and traditional media Ability to communicate the value of design thinking and creative process to business and non-creative teams Education Bachelor’s degree in advertising, communications, media, or a related creative field. Added Advantage Experience in brand development, content marketing, or integrated campaigns Knowledge of performance marketing and data-informed creative optimization Understanding of video scripting, storyboarding, or short-form content development Familiarity with social media platforms, audience behaviours, and content trends Experience using generative AI for creative automation or storytelling experimentation Show more Show less

Analyst - PDM

Coimbatore, Tamil Nadu, India

0 years

Not disclosed

On-site

Full Time

Job Description The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Apprentice_Analyst Roles and responsibilities: Data enrichment/gap fill, standardization, normalization, and categorization of online and offline product data via research through different sources like internet, specific websites, database, etc. Data quality check and correction Data profiling and reporting (basic) Email communication with the client on request acknowledgment, project status and response on queries Help customers in enhancing their product data quality (electrical, mechanical, electronics) from the technical specification and description perspective Provide technical consulting to the customer category managers around the industry best practices of product data enhancement Technical and Functional Skills: Bachelor’s Degree in Engineering from Electrical, Mechanical OR Electronics stream Excellent technical knowledge of engineering products (Pumps, motors, HVAC, Plumbing, etc.) and technical specifications Intermediate knowledge of MS Office/Internet. Show more Show less

SEO Copyeditor - Senior Analyst

Coimbatore, Tamil Nadu, India

2 years

Not disclosed

On-site

Full Time

Job Description Writing Skills - Excellent grammar and an in-depth knowledge of the English language with the ability to write clear, precise SEO copy. (test administered) Strong knowledge of local SEO keyword research and analysis, uses and benefits Understanding of the Internet landscape/web and must be computer savvy. General understanding of how Google ranks content. Ability to navigate multiple programs, research tools and platforms to produce high quality work Detail-oriented, highly organized, self-starter who doesn’t mind repetitive work Flexible and adaptable with ability to work in a fast-paced, deadline-oriented environment Interpersonal skills for collaborating with a wide range of individuals/groups to deliver high-quality work Typing skills – 40 wpm (test administered) Strong knowledge of Microsoft Word, Outlook and Excel 2 years creative writing experience required. Specific SEO writing experience preferred. Should be ready to work from the office in US shifts." Show more Show less

Analyst - Finance

Coimbatore, Tamil Nadu, India

0 years

None Not disclosed

On-site

Full Time

Job Description Job Description of – Analyst Role (Finance) Enter day-to-day transaction in books of accounts. Create provisions for necessary entries. Booking of amortizations. Assisting in the audit related works. Understanding and booking of AP and AR transactions. MEPZ - Assisting in SEZ reports. Booking of bank to bank transactions. Reporting on MIS for the eClerx team. Good knowledge in excel and other office tools. Good communication with email etiquette. Knowledge on accounting ERP is must.

Analyst - PDM

Coimbatore, Tamil Nadu, India

0 years

None Not disclosed

On-site

Full Time

Job Description The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Apprentice_Analyst Roles and responsibilities: Data enrichment/gap fill, standardization, normalization, and categorization of online and offline product data via research through different sources like internet, specific websites, database, etc. Data quality check and correction Data profiling and reporting (basic) Email communication with the client on request acknowledgment, project status and response on queries Help customers in enhancing their product data quality (electrical, mechanical, electronics) from the technical specification and description perspective Provide technical consulting to the customer category managers around the industry best practices of product data enhancement Technical and Functional Skills: Bachelor’s Degree in Engineering from Electrical, Mechanical OR Electronics stream Excellent technical knowledge of engineering products (Pumps, motors, HVAC, Plumbing, etc.) and technical specifications Intermediate knowledge of MS Office/Internet.

Senior Analyst - Graphic Designer

Coimbatore, Tamil Nadu, India

6 years

None Not disclosed

On-site

Full Time

Job Description Key Requirements: Proficiency in Adobe Creative Suite, with InDesign as a mandatory skill. 4–6 years of experience in the graphic design industry, preferably with exposure to US/UK-based clients. Proven experience in high-end print creatives, with the ability to work independently. Excellent communication skills—both written and verbal. Candidates must be confident in client-facing interactions including requirement gathering, feedback handling, and revisions. Key Responsibilities: ▪🕮◼♌ Design compelling print media advertisements using Adobe InDesign and Illustrator. ▪🕮◼♌ Create visually appealing layouts with strong attention to typography, balance, and readability. ▪🕮◼♌ Enhance and manipulate images using Photoshop. ▪🕮◼♌ Create original logos and design elements as needed. ▪🕮◼♌ Apply brand guidelines while maintaining creative flair. ▪🕮◼♌ Collaborate with internal teams and clients on feedback, revisions, and creative direction. ▪🕮◼♌ Maintain high accuracy and attention to detail under tight deadlines. Required Skills & Experience: ▪🕮◼♌ 4–6 years of experience in graphic design, preferably with US/UK client exposure. ▪🕮◼♌ Advanced proficiency in Adobe Creative Suite, with a strong focus on InDesign (mandatory) and Illustrator. ▪🕮◼♌ Hands-on experience in high-end print creatives. ▪🕮◼♌ Excellent communication skills—written and verbal. ▪🕮◼♌ Confidence in client interactions including requirement gathering and design revisions. ▪🕮◼♌ Strong grasp of layout, typography, color theory, and image editing. ▪🕮◼♌ Detail-oriented with strong problem-solving and critical thinking abilities. ▪🕮◼♌ Must be flexible for night shift operations.

Analyst - System Admin

Coimbatore, Tamil Nadu, India

2 - 5 years

None Not disclosed

On-site

Full Time

Job Description Job Title : System Administrator Department : Information Technology Reporting to : Process Manager - IT RESPONSIBILITIES: Install and support LANs, WANs, network segments, Internet, and intranet systems. Install and maintain network hardware and software. Analyze and isolate issues. Monitor networks to ensure security and availability to specific users. Evaluate and modify system's performance. Identify user needs. Determine network and system requirements. Maintain integrity of the network, server deployment, and security. Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations. Design and deploy networks. Perform network address assignment. Assign routing protocols and routing table configuration. Assign configuration of authentication and authorization of directory services. Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers. Maintain network servers such as file servers, VPN gateways, and intrusion detection systems. Administer servers, desktop computers, printers, routers, switches, firewalls, Vonage, phones, personal digital assistants, smart phones, software deployment, security updates and patches. QUALIFICATIONS: Any Graduation 2-5 Years of Experience OTHER REQUIRED SKILLS: Windows Servers , Active Directory, DHCP, DNS Linux and Unix operating system – general administration XenCenter , VMware etc., Hardware installation, troubleshooting Use of general diagnostic, maintenance, monitoring and related tools to support the above Problem solving skills Customer service skills Ability to work under pressure Writing skills Disaster planning Learning skills

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