Asapp

Play a major role in building products leveraging the latest innovations around LLMs Work closely with teams across ASAPP, including Product, Research and Platform / Infrastructure Keep up with, apply and possibly contribute to the latest innovations from the NLP community that could impact our product Strong architectural skills, with proven experience designing complex software systems Strong engineering skills, with at least an intermediate level skill in Python Demonstrated ability in leading technical teams Experience implementing technical solutions, tackling tough engineering problems to help build our products Experience building and deploying production ML models to solve real-world problems Experience working in Research and/or bringing cutting-edge innovation to production A Masters Degree in a field of science, technology, engineering or math, or equivalent hands-on experience Desire to learn new things, work closely with peers from different teams, and open to teach and learn from others. Location - Pune.

We are seeking a Customer Onboarding Manager to join our Technology Organization. As a part of the Delivery Management team, you will work with our Enterprise customers to plan and configure our products in alignment with their requirements. In partnership with a Delivery Architect, you are responsible for getting a customer onboarded quickly and effectively. You ll need project management skills, a technology-forward mindset, and a solution-oriented mind to be effective in this role. What you ll do Guide our Enterprise customers through the onboarding process to ASAPP s products Plan and manage the delivery of all work, including evaluating and mitigating risks, planning milestones, testing timeframes and acceptance Document & refine product requirements for clear communication internally and externally Configure ASAPP s products, in partnership with our Delivery Architecture & Engineering teams Work as a part of multiple customer project teams, collaborating with Delivery Architects and Engineers, to execute scoped work Act as a subject matter expert on ASAPP s Products, both internally and externally Collaborate with our Go to Market, Product, Engineering & Research teams to meet our Customer s goals What you ll need At least 5 years of relevant experience, with at least 3 total of project management, implementation, or customer success experience Experience with cloud-based software implementation processes Ability to deal with the complex interpersonal dynamics and work with a wide range of our customers stakeholders, from day-to-day project managers all the way up to their executives and C-suite Strong outcome and value orientation Self-starter mentality (you find problems and fix them) Adaptive and introspective; open to giving and receiving frequent feedback Excellent presentation skills for exhibiting both business-oriented solutions as well as advanced technical concepts Experience with technical process creation, documentation, and improvement What we d like to see Advanced cloud technology experience (AWS, Docker/Kubernetes, Cloud Formation, Terraform, EC2, IAM, S3, etc.) Experience in contact center and/or customer experience industry Experience working directly with technical partners across all integration points Experience in any major programming language (Golang, Python, C++, Java, etc) Experience in multi-developer/engineer environments using Git, Jira, and CI/CD pipelines Experience with Machine Learning, Natural Language Processing, LLMs

We re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it s Day 1. Were a globally diverse team with hubs in New York City, Mountain View, Latin America, and India embracing both hybrid and remote work to bring the best minds together, wherever they are. If youre driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we d love to talk. This is more than a job it s a journey. About the Role Join our Customer Engineering team building AI for the worlds biggest brands. As an L1/L2 Customer Engineer, youll be hands-on building, crafting, and optimizing GenerativeAgent implementations. Our best Customer Engineers are relentless problem-solvers who know how to navigate the power of GenerativeAI to deliver real outcomes. Youll take an entrepreneurial approach to customer outcomes doing whatever it takes to help customers get massive value from our GenerativeAgent. Working with senior Customer Engineers, youll dig into customer workflows and business problems, crafting AI solutions that scale to millions of users. Youll shape solutions as much as build them. In This Role, You Will Craft AI agent tasks focused on customer workflows, pain points, and business goals Wire up enterprise systems through APIs and knowledge bases to unlock business value Run tight feedback loops with customers through testing and optimization Write and refine prompts with an experimental, goal-oriented mindset for accuracy and impact Work with Engineering and Product teams to influence features based on customer needs Drive adoption of new AI capabilities through beta testing and implementation Get creative to make customers successful with GenerativeAgent Your Background Looks Something Like This Bachelors degree (Computer Science, Engineering, Math preferred) or equivalent experience Strong technical skills with ability to quickly learn complex AI/ML systems Entrepreneurial mindset with bias toward action and customer success Good communication skills for customer-facing technical discussions Comfortable working in fast-moving environments where you help shape solutions Even Better Experience with Generative AI, Agentic AI, or conversational AI technologies Background in APIs, system integrations, or enterprise software configuration Interest in product management or engineering career paths Benefits Competitive compensation Stock options ICICI Lombard General Insurance LTD Onsite lunch & dinner stipend Connectivity (mobile phone & internet) stipend Wellness perks Mac equipment Learning & development stipend Parental leave, including 6 weeks paternity leave

We re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it s Day 1. Were a globally diverse team with hubs in New York City, Mountain View, Latin America, and India embracing both hybrid and remote work to bring the best minds together, wherever they are. If youre driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we d love to talk. This is more than a job it s a journey. Applicants with all or some relevant combination of the requirements listed below are encouraged to apply. This is a hybrid role, with a preference for candidates near our Bengaluru office, as we require 12 days of in-office presence per month to balance flexibility with collaboration. What youll do Help us turn research into meaningful ML products that help tens of millions of users Improve existing ML models: everything from tweaking the dataset to replacing the entire solution with a whole new method Assess the risks and merits of different approaches to solving complex problems in the light of the specific requirements and time frame Actively work on creating and improving tools to parallelize model training, unifying dataset creation and accuracy measurements across experiments Closely monitor the edge cases of model performance and taking active measures of explaining the reasons and possible approaches for diminishing undesirable effects Be actively involved in the process of productizing research experiments into enterprise-ready AI solutions Encourage and participate in open collaboration within the ML team and across functions, driving best practices, sharing AI/ML advancements and joint problem-solving. What youll need Production experience with Python, AWS, Kubernetes, and/or Docker. Proven skill at debugging complicated systems and writing solid test cases to ensure their stability. Experience implementing technical solutions, tackling tough engineering problems to help build our products. You enjoy solving complex engineering problems working closely with the Product team to achieve business goals. A Bachelor s Degree in a field of science, technology, engineering or math, or equivalent hands-on experience Desire to learn new things, work closely with peers from different teams, and open to teach and learn from others Passion for Machine Learning and solving problems What wed like to see Production experience with Machine Learning and/or Natural Language Processing Experience in deep-learning frameworks like PyTorch and TensorFlow Knowledge of additional languages such as SQL, Go, Javascript, or Typescript are not necessary but will help you work in cross-functional teams Experience using Athena and Redshift

Were seeking a Technical Services Manager who has 2-4 years of product and enterprise customer-facing experience. As a Technical Services Manager, you will manage a portfolio of customers post-launch, working with our Engineering teams and enterprise customer stakeholders to identify, prioritize, and implement solutions that align with ASAPPs offerings. You will also work to triage any customer reported production issues, ensuring that each deployment continues seamless operation. Youll collaborate with our Engagement Management and Engineering teams to prioritize resolution of issues and implementation of new work within and across customers. Were ultimately looking for customer-facing professionals who can deftly manage customer expectations and production incidents in ambiguous environments, think on their feet, build consensus, exercise sound judgment in high-pressure situations, all while driving the development of a world-class AI product. Youll need to get scrappy, learn quickly, fix problems when you see them and take care of your teammates. In exchange, we can offer you an unparalleled opportunity for impact - AI is one of the most profound developments in human history, and were building and deploying it on an unmatched scale. What youll do Manage post launch operations for a portfolio of ASAPP customers Ensure successful lifecycle of customer escalations Lead customer bridges around defects Work with internal and external teams to triage and prioritize bugs Enhance existing process documentation What youll need Verbal and written English fluency 2-4 years of enterprise customer-facing experience Self-starter mentality (you find problems and fix them) Comfort with ambiguity Technical experience, specifically with monitoring and logging tools Able to deal with the complex interpersonal dynamics and work with a wide range of our customers stakeholders, from day-to-day project managers all the way up to their executives and C-suite Able to work cross-functionally with internal teams, including Delivery Management, Customer Success, and Engineering Able to clearly and concisely oversee customer communications related to production incidents What wed like to see AI software experience Managing defect life cycles in a SaaS environment Testing functionality in an agile environment Managing strategic customer communications and relations Work experience in a start-up environment Benefits Competitive compensation Stock options Prudent Life Insurance LTD Onsite lunch & dinner stipend Connectivity (mobile phone & internet) stipend Wellness perks Mac equipment Learning & development stipend Parental leave, including 6 weeks paternity leave

Play a major role in building products leveraging the latest innovations around LLMs Work closely with teams across ASAPP, including Product, Research and Platform / Infrastructure Keep up with, apply and possibly contribute to the latest innovations from the NLP community that could impact our product Strong architectural skills, with proven experience designing complex software systems Strong engineering skills, with at least an intermediate level skill in Python Demonstrated ability in leading technical teams Experience implementing technical solutions, tackling tough engineering problems to help build our products Experience building and deploying production ML models to solve real-world problems Experience working in Research and/or bringing cutting-edge innovation to production A Masters Degree in a field of science, technology, engineering or math, or equivalent hands-on experience Desire to learn new things, work closely with peers from different teams, and open to teach and learn from others. Location - Pune.

Design, build, and deploy end-to-end features, emphasizing incremental value delivery and quality. Collaborate with our Research and Modeling teams to translate their work into production-ready solutions. Participate in design and architecture discussions that impact the entire GenerativeAgent product development. Work closely with our Product and Delivery teams to ensure smooth GenerativeAgent deployments. Continuously contribute to advancing our development by introducing new ideas, frameworks, technologies, or best practices and challenging the status quo. What youll need Bachelor s degree in Computer Science or related field, or equivalent experience. At least 5+ years of full stack software development experience. Strong engineering and problem-solving skills, with demonstrated proficiency in Python and React, and desirable experience in either Java, Go, NodeJS, or another backend programming language. Excellent architectural skills, with proven experience in designing complex software systems. Experience working with distributed systems, cloud services (we use AWS), dockerized environments, and familiarity with CI/CD tools. Product-oriented mindset with a strong focus on customers, demonstrating a willingness to make a meaningful impact on our clients. A team player with strong verbal and written communication skills.