Play a major role in building products leveraging the latest innovations around LLMs Work closely with teams across ASAPP, including Product, Research and Platform / Infrastructure Keep up with, apply and possibly contribute to the latest innovations from the NLP community that could impact our product Strong architectural skills, with proven experience designing complex software systems Strong engineering skills, with at least an intermediate level skill in Python Demonstrated ability in leading technical teams Experience implementing technical solutions, tackling tough engineering problems to help build our products Experience building and deploying production ML models to solve real-world problems Experience working in Research and/or bringing cutting-edge innovation to production A Masters Degree in a field of science, technology, engineering or math, or equivalent hands-on experience Desire to learn new things, work closely with peers from different teams, and open to teach and learn from others. Location - Pune.
We are seeking a Customer Onboarding Manager to join our Technology Organization. As a part of the Delivery Management team, you will work with our Enterprise customers to plan and configure our products in alignment with their requirements. In partnership with a Delivery Architect, you are responsible for getting a customer onboarded quickly and effectively. You ll need project management skills, a technology-forward mindset, and a solution-oriented mind to be effective in this role. What you ll do Guide our Enterprise customers through the onboarding process to ASAPP s products Plan and manage the delivery of all work, including evaluating and mitigating risks, planning milestones, testing timeframes and acceptance Document & refine product requirements for clear communication internally and externally Configure ASAPP s products, in partnership with our Delivery Architecture & Engineering teams Work as a part of multiple customer project teams, collaborating with Delivery Architects and Engineers, to execute scoped work Act as a subject matter expert on ASAPP s Products, both internally and externally Collaborate with our Go to Market, Product, Engineering & Research teams to meet our Customer s goals What you ll need At least 5 years of relevant experience, with at least 3 total of project management, implementation, or customer success experience Experience with cloud-based software implementation processes Ability to deal with the complex interpersonal dynamics and work with a wide range of our customers stakeholders, from day-to-day project managers all the way up to their executives and C-suite Strong outcome and value orientation Self-starter mentality (you find problems and fix them) Adaptive and introspective; open to giving and receiving frequent feedback Excellent presentation skills for exhibiting both business-oriented solutions as well as advanced technical concepts Experience with technical process creation, documentation, and improvement What we d like to see Advanced cloud technology experience (AWS, Docker/Kubernetes, Cloud Formation, Terraform, EC2, IAM, S3, etc.) Experience in contact center and/or customer experience industry Experience working directly with technical partners across all integration points Experience in any major programming language (Golang, Python, C++, Java, etc) Experience in multi-developer/engineer environments using Git, Jira, and CI/CD pipelines Experience with Machine Learning, Natural Language Processing, LLMs
We re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it s Day 1. Were a globally diverse team with hubs in New York City, Mountain View, Latin America, and India embracing both hybrid and remote work to bring the best minds together, wherever they are. If youre driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we d love to talk. This is more than a job it s a journey. About the Role Join our Customer Engineering team building AI for the worlds biggest brands. As an L1/L2 Customer Engineer, youll be hands-on building, crafting, and optimizing GenerativeAgent implementations. Our best Customer Engineers are relentless problem-solvers who know how to navigate the power of GenerativeAI to deliver real outcomes. Youll take an entrepreneurial approach to customer outcomes doing whatever it takes to help customers get massive value from our GenerativeAgent. Working with senior Customer Engineers, youll dig into customer workflows and business problems, crafting AI solutions that scale to millions of users. Youll shape solutions as much as build them. In This Role, You Will Craft AI agent tasks focused on customer workflows, pain points, and business goals Wire up enterprise systems through APIs and knowledge bases to unlock business value Run tight feedback loops with customers through testing and optimization Write and refine prompts with an experimental, goal-oriented mindset for accuracy and impact Work with Engineering and Product teams to influence features based on customer needs Drive adoption of new AI capabilities through beta testing and implementation Get creative to make customers successful with GenerativeAgent Your Background Looks Something Like This Bachelors degree (Computer Science, Engineering, Math preferred) or equivalent experience Strong technical skills with ability to quickly learn complex AI/ML systems Entrepreneurial mindset with bias toward action and customer success Good communication skills for customer-facing technical discussions Comfortable working in fast-moving environments where you help shape solutions Even Better Experience with Generative AI, Agentic AI, or conversational AI technologies Background in APIs, system integrations, or enterprise software configuration Interest in product management or engineering career paths Benefits Competitive compensation Stock options ICICI Lombard General Insurance LTD Onsite lunch & dinner stipend Connectivity (mobile phone & internet) stipend Wellness perks Mac equipment Learning & development stipend Parental leave, including 6 weeks paternity leave
We re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it s Day 1. Were a globally diverse team with hubs in New York City, Mountain View, Latin America, and India embracing both hybrid and remote work to bring the best minds together, wherever they are. If youre driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we d love to talk. This is more than a job it s a journey. Applicants with all or some relevant combination of the requirements listed below are encouraged to apply. This is a hybrid role, with a preference for candidates near our Bengaluru office, as we require 12 days of in-office presence per month to balance flexibility with collaboration. What youll do Help us turn research into meaningful ML products that help tens of millions of users Improve existing ML models: everything from tweaking the dataset to replacing the entire solution with a whole new method Assess the risks and merits of different approaches to solving complex problems in the light of the specific requirements and time frame Actively work on creating and improving tools to parallelize model training, unifying dataset creation and accuracy measurements across experiments Closely monitor the edge cases of model performance and taking active measures of explaining the reasons and possible approaches for diminishing undesirable effects Be actively involved in the process of productizing research experiments into enterprise-ready AI solutions Encourage and participate in open collaboration within the ML team and across functions, driving best practices, sharing AI/ML advancements and joint problem-solving. What youll need Production experience with Python, AWS, Kubernetes, and/or Docker. Proven skill at debugging complicated systems and writing solid test cases to ensure their stability. Experience implementing technical solutions, tackling tough engineering problems to help build our products. You enjoy solving complex engineering problems working closely with the Product team to achieve business goals. A Bachelor s Degree in a field of science, technology, engineering or math, or equivalent hands-on experience Desire to learn new things, work closely with peers from different teams, and open to teach and learn from others Passion for Machine Learning and solving problems What wed like to see Production experience with Machine Learning and/or Natural Language Processing Experience in deep-learning frameworks like PyTorch and TensorFlow Knowledge of additional languages such as SQL, Go, Javascript, or Typescript are not necessary but will help you work in cross-functional teams Experience using Athena and Redshift
Were seeking a Technical Services Manager who has 2-4 years of product and enterprise customer-facing experience. As a Technical Services Manager, you will manage a portfolio of customers post-launch, working with our Engineering teams and enterprise customer stakeholders to identify, prioritize, and implement solutions that align with ASAPPs offerings. You will also work to triage any customer reported production issues, ensuring that each deployment continues seamless operation. Youll collaborate with our Engagement Management and Engineering teams to prioritize resolution of issues and implementation of new work within and across customers. Were ultimately looking for customer-facing professionals who can deftly manage customer expectations and production incidents in ambiguous environments, think on their feet, build consensus, exercise sound judgment in high-pressure situations, all while driving the development of a world-class AI product. Youll need to get scrappy, learn quickly, fix problems when you see them and take care of your teammates. In exchange, we can offer you an unparalleled opportunity for impact - AI is one of the most profound developments in human history, and were building and deploying it on an unmatched scale. What youll do Manage post launch operations for a portfolio of ASAPP customers Ensure successful lifecycle of customer escalations Lead customer bridges around defects Work with internal and external teams to triage and prioritize bugs Enhance existing process documentation What youll need Verbal and written English fluency 2-4 years of enterprise customer-facing experience Self-starter mentality (you find problems and fix them) Comfort with ambiguity Technical experience, specifically with monitoring and logging tools Able to deal with the complex interpersonal dynamics and work with a wide range of our customers stakeholders, from day-to-day project managers all the way up to their executives and C-suite Able to work cross-functionally with internal teams, including Delivery Management, Customer Success, and Engineering Able to clearly and concisely oversee customer communications related to production incidents What wed like to see AI software experience Managing defect life cycles in a SaaS environment Testing functionality in an agile environment Managing strategic customer communications and relations Work experience in a start-up environment Benefits Competitive compensation Stock options Prudent Life Insurance LTD Onsite lunch & dinner stipend Connectivity (mobile phone & internet) stipend Wellness perks Mac equipment Learning & development stipend Parental leave, including 6 weeks paternity leave
Play a major role in building products leveraging the latest innovations around LLMs Work closely with teams across ASAPP, including Product, Research and Platform / Infrastructure Keep up with, apply and possibly contribute to the latest innovations from the NLP community that could impact our product Strong architectural skills, with proven experience designing complex software systems Strong engineering skills, with at least an intermediate level skill in Python Demonstrated ability in leading technical teams Experience implementing technical solutions, tackling tough engineering problems to help build our products Experience building and deploying production ML models to solve real-world problems Experience working in Research and/or bringing cutting-edge innovation to production A Masters Degree in a field of science, technology, engineering or math, or equivalent hands-on experience Desire to learn new things, work closely with peers from different teams, and open to teach and learn from others. Location - Pune.
Design, build, and deploy end-to-end features, emphasizing incremental value delivery and quality. Collaborate with our Research and Modeling teams to translate their work into production-ready solutions. Participate in design and architecture discussions that impact the entire GenerativeAgent product development. Work closely with our Product and Delivery teams to ensure smooth GenerativeAgent deployments. Continuously contribute to advancing our development by introducing new ideas, frameworks, technologies, or best practices and challenging the status quo. What youll need Bachelor s degree in Computer Science or related field, or equivalent experience. At least 5+ years of full stack software development experience. Strong engineering and problem-solving skills, with demonstrated proficiency in Python and React, and desirable experience in either Java, Go, NodeJS, or another backend programming language. Excellent architectural skills, with proven experience in designing complex software systems. Experience working with distributed systems, cloud services (we use AWS), dockerized environments, and familiarity with CI/CD tools. Product-oriented mindset with a strong focus on customers, demonstrating a willingness to make a meaningful impact on our clients. A team player with strong verbal and written communication skills.
ASAPP is seeking a full-time Senior IT Service Desk Analyst to help support our Latam region. You will work alongside fellow Service Desk Analysts in Buenos Aires, and New York. You should have a strong background in end-user/desktop support and be genuinely passionate about helping people, solving complex problems, performing technical tasks independently and learning about the latest IT technologies. You will be very familiar with the end-user life cycle, day-to-day troubleshooting, remote support, workflow automation, and timely management and completion of service desk tickets. What you'll do Provide technical support to our staff as the first point of contact operating within given SLAs Perform onsite or remote troubleshooting through diagnostic techniques and pertinent questions Walk the customer through the problem-solving process Follow-up and update customer status and information Create technical documentation and how-to articles Contribute to multiple projects and/or own a project within the Information Technology Services team Provide on-call support What you'll need 3+ year of end-user support/service desk experience Self-learner attitude, ability to work independently, and outstanding problem solving skills Excellent written and verbal communication skills Good understanding of computer systems, mobile devices, and other tech products IT assets management experience Experience in at least 4 of the following areas: Networking; Collaboration tools (Google Suite, Office 365); Cloud services (Amazon Web Services, Google Cloud Platform, Azure, other); Directory services (LDAP, Active Directory); Identity management (Okta, Active Directory); SaaS platforms; Multi factor authentication (DUO, Google Authenticator); OS Troubleshooting (macOS, Linux and Windows) What we'd like to see Deep knowledge of MacOS and/or Linux Identity and Access Management (IAM) Supporting corporate infrastructure User lifecycle management Experience with PC s and Microsoft Intune Technical onboarding and offboarding of employees Benefits Competitive compensation Stock options ICICI Lombard General Insurance LTD Onsite lunch & dinner stipend Connectivity (mobile phone & internet) stipend we'llness perks Mac equipment Learning & development stipend Parental leave, including 6 weeks paternity leave
we're actively looking for a passionate QA Engineer to join our team, someone who loves ensuring the quality of GenerativeAgent systems. You will drive end-to-end quality initiatives, from test planning and regression in production, collaborating closely with engineering, research, and product teams to deliver best-in-class AI experiences. This role is ideal for someone who thrives in a fast-moving, innovative environment and has a strong curiosity for generative AI technologies. What you'll do Assuring the quality of complex AI systems, particularly those leveraging large language models, RAG workflows, and advanced generative agents. Write, design, maintain and execute test scenarios and test ideas. Prepare test reports and report bugs. Work with QA leadership to build company testing strategies. Detect and coordinate tasks for internal processes improvements. Represent QA in meetings and call out QA needs. Collaborate with development, product, and other areas to understand requirements and remove ambiguities. Coordinate testing strategies with Core and Optimization engineering teams Collaborate with automation testers on acceptance tests and tools. If you're new to this, we provide in-house training to get you started with our automation frameworks and tech stack What you'll need 7+ years working in QA at a software company. Experience working with AI systems. Skills to work on test strategy and formulating new processes. Ability to assess and strategize on project and system architecture. Worked on projects from the scratch and throughout the development lifecycle. Strong analytical and communication skills. Experience coordinating and owning multiple large/complex scale projects. Exposure to dynamic and multitasking working environments. Experience and ability to diagnose bugs through backend and API, and parsing application logs. Experience working in a SaaS product, in particular, one centered around customer service. What wed like to see Test Automation experience (Webdriver, Cypress, Postman, or similar tools). Working in a start-up environment. Exploratory Testing practice. Experience in Kafka / Data infrastructure testing. Basic programming knowledge (Python, Ruby, Java, etc). Benefits Competitive compensation Stock options ICICI Lombard General Insurance LTD Onsite lunch & dinner stipend Connectivity (mobile phone & internet) stipend we'llness perks Mac equipment Learning & development stipend Parental leave, including 6 weeks paternity leave
We re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it s Day 1. Were a globally diverse team with hubs in New York City, Mountain View, Latin America, and India embracing both hybrid and remote work to bring the best minds together, wherever they are. If youre driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we d love to talk. This is more than a job it s a journey. We are looking for an HR Manager responsible for end-to-end HR operations and strategic support for employees in Bangalore and Chennai, acting as the go-to expert on all people-related matters. This is a high-impact, hands-on role. What youll do Serve as the primary HR point of contact for all India employees Own and execute employee lifecycle processes (onboarding, offboarding, contracts, etc.). Manage payroll inputs, benefits enrollment, and local vendor relationships. Ensure compliance with all local employment laws and company policies. Maintain and update local HR policies in line with labor law and company guidelines. Act as the cultural ambassador, supporting an inclusive, engaging, and high-performing workplace. Coordinate local events, initiatives, and team-building activities aligned with global culture goals. Partner with managers to support employee morale and increase productivity and retention Monitor local workforce trends and proactively raise risks or opportunities to regional/global HR. Support local recruiting operations and onboarding in partnership with Talent Acquisition. Coordinate learning, coaching, and training activities as needed. What youll need Minimum of 5+ years of HR experience in a fast-paced, high-growth environment Excellent communication skills - listening, speaking, observing, and empathizing, with an ability to influence Coaching experience with software engineering teams Extensive knowledge of the talent market in India and exposure to talent acquisition activities including a comprehensive view of industry trends and competitors, talent landscape, and an understanding of evolving talent needs Ability to thrive in fast-paced and ambiguous environments High sense of urgency and excellent time management abilities Passion for innovation, learning, and collaborative working with peers from different teams Proven leadership experience in complex projects with cross-functional stakeholders Benefits Competitive compensation Stock options Prudent Insurance Onsite lunch & dinner Connectivity (mobile phone & internet) stipend Wellness perks Mac equipment Learning & development stipend Parental leave, including 6 weeks paternity leave
Play a major role in building products leveraging the latest innovations around LLMs Work closely with teams across ASAPP, including Product, Research and Platform / Infrastructure Keep up with, apply and possibly contribute to the latest innovations from the NLP community that could impact our product Strong architectural skills, with proven experience designing complex software systems Strong engineering skills, with at least an intermediate level skill in Python Demonstrated ability in leading technical teams Experience implementing technical solutions, tackling tough engineering problems to help build our products Experience building and deploying production ML models to solve real-world problems Experience working in Research and/or bringing cutting-edge innovation to production A Masters Degree in a field of science, technology, engineering or math, or equivalent hands-on experience Desire to learn new things, work closely with peers from different teams, and open to teach and learn from others. Location - Pune.
At ASAPP, our mission is simple: deliver the best AI-powered customer experience faster than anyone else. To achieve that, we re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it s Day 1. Were a globally diverse team with hubs in New York City, Mountain View, Latin America, and India embracing both hybrid and remote work to bring the best minds together, wherever they are. If youre driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we d love to talk. This is more than a job it s a journey. Were looking for a Product Designer to join our team working on integrations and platform observability the systems that connect our AI platform with external services and enable teams to monitor, test, and optimize AI performance. Youll work across two key areas: designing integration experiences that make it easy to connect our platform with external systems like CRM platforms, customer service tools, and knowledge bases; while partnering with addtional designers and PMs to shape our observability and testing tools that help teams understand AI performance, including conversation monitoring interfaces, testing workflows, and reporting dashboards. Youll be working in a technical problem space alongside co-located teams in our Bangalore office, with mentorship and design guidance from senior designers in the US. This role offers the opportunity to build design presence in our growing India office. What youll do Design integration experiences for connecting external platforms and services, including configuration interfaces, API connection flows, and developer-focused tooling that make complex technical setup accessible Create observability and reporting interfaces that help users understand AI performance, including conversation monitoring tools, test result dashboards, and quality metrics visualization Design scenario testing workflows that enable teams to validate AI behavior systematically, including test creation, execution, and result analysis interfaces Establish patterns for making technical data and system insights comprehensible to both technical and non-technical users Contribute to our design system and establish UI/UX patterns that work across configuration-heavy and data-dense interfaces Collaborate with co-located engineers in Bangalore to bridge technical concepts and ensure designs are implementable Work with product managers across integrations and platform tooling to understand requirements and deliver designs iteratively Prototype solutions to validate approaches before full implementation Present design work to US-based design team for feedback and alignment with overall product vision Participate in design critiques with senior designers who provide mentorship and guidance What youll need 4-6 years of product design experience with a portfolio showcasing technical products, developer tools, configuration interfaces, or internal tooling Technical aptitude and comfort with complex systems you understand APIs, integrations, backend systems, and can design for technical users without oversimplifying Ability to design for developer experience making technical workflows clear and efficient while maintaining necessary functionality Strong conceptual thinking with an ability to understand technical requirements and translate them into intuitive design solutions Self-directed and productive you can own an area while being receptive to mentorship and feedback from senior designers Excellent communication skills able to present and articulate design decisions to both local engineering teams and remote design teams Collaborative mindset comfortable working with PMs, engineers, and senior designers across time zones Willingness for US time zone overlap ability to attend design meetings and reviews with US-based team members Eagerness for in-office collaboration excited to work alongside co-located engineering and product teams in Bangalore What wed like to see Experience designing integration platforms, API tools, or developer-facing products Understanding of enterprise software integration patterns (webhooks, OAuth, API keys, etc.) Experience with observability tools, monitoring systems, analytics dashboards, or reporting interfaces Background in designing data visualization or metrics displays that make complex information accessible Familiarity with testing frameworks, QA tooling, or scenario validation systems Experience designing for technical users who need both power and clarity Experience working in highly technical environments where close collaboration with engineering is essential Prototyping skills with tools like React, TypeScript, or similar ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance. #LI-AG1 #LI-Hybrid We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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