Posted:2 days ago|
Platform:
Work from Office
Full Time
We are seeking a Customer Onboarding Manager to join our Technology Organization. As a part of the Delivery Management team, you will work with our Enterprise customers to plan and configure our products in alignment with their requirements. In partnership with a Delivery Architect, you are responsible for getting a customer onboarded quickly and effectively. You ll need project management skills, a technology-forward mindset, and a solution-oriented mind to be effective in this role. What you ll do Guide our Enterprise customers through the onboarding process to ASAPP s products Plan and manage the delivery of all work, including evaluating and mitigating risks, planning milestones, testing timeframes and acceptance Document & refine product requirements for clear communication internally and externally Configure ASAPP s products, in partnership with our Delivery Architecture & Engineering teams Work as a part of multiple customer project teams, collaborating with Delivery Architects and Engineers, to execute scoped work Act as a subject matter expert on ASAPP s Products, both internally and externally Collaborate with our Go to Market, Product, Engineering & Research teams to meet our Customer s goals What you ll need At least 5 years of relevant experience, with at least 3 total of project management, implementation, or customer success experience Experience with cloud-based software implementation processes Ability to deal with the complex interpersonal dynamics and work with a wide range of our customers stakeholders, from day-to-day project managers all the way up to their executives and C-suite Strong outcome and value orientation Self-starter mentality (you find problems and fix them) Adaptive and introspective; open to giving and receiving frequent feedback Excellent presentation skills for exhibiting both business-oriented solutions as well as advanced technical concepts Experience with technical process creation, documentation, and improvement What we d like to see Advanced cloud technology experience (AWS, Docker/Kubernetes, Cloud Formation, Terraform, EC2, IAM, S3, etc.) Experience in contact center and/or customer experience industry Experience working directly with technical partners across all integration points Experience in any major programming language (Golang, Python, C++, Java, etc) Experience in multi-developer/engineer environments using Git, Jira, and CI/CD pipelines Experience with Machine Learning, Natural Language Processing, LLMs
Asapp
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Mock Interview
Chennai, Bengaluru
2.0 - 6.0 Lacs P.A.
Chennai
5.0 - 10.0 Lacs P.A.
Chennai, Tamil Nadu, India
Salary: Not disclosed
Chennai, Bengaluru
2.0 - 6.0 Lacs P.A.
Hyderabad
17.0 - 22.5 Lacs P.A.
Gurugram, Bengaluru
25.0 - 30.0 Lacs P.A.
Hyderabad
30.0 - 40.0 Lacs P.A.
Hyderabad, Chennai, Bengaluru
5.0 - 12.0 Lacs P.A.
Pune, Bengaluru
50.0 - 55.0 Lacs P.A.
30.0 - 35.0 Lacs P.A.