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Technical Services Manager

Technical Services Manager

Asapp

2 - 4 years

4 - 6 Lacs

chennai bengaluru

Posted:None| Platform:

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Skills Required

delivery management technical services process documentation artificial intelligence engagement management machine learning agile wellness management monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Were seeking a Technical Services Manager who has 2-4 years of product and enterprise customer-facing experience. As a Technical Services Manager, you will manage a portfolio of customers post-launch, working with our Engineering teams and enterprise customer stakeholders to identify, prioritize, and implement solutions that align with ASAPPs offerings. You will also work to triage any customer reported production issues, ensuring that each deployment continues seamless operation. Youll collaborate with our Engagement Management and Engineering teams to prioritize resolution of issues and implementation of new work within and across customers.

Were ultimately looking for customer-facing professionals who can deftly manage customer expectations and production incidents in ambiguous environments, think on their feet, build consensus, exercise sound judgment in high-pressure situations, all while driving the development of a world-class AI product. Youll need to get scrappy, learn quickly, fix problems when you see them and take care of your teammates. In exchange, we can offer you an unparalleled opportunity for impact - AI is one of the most profound developments in human history, and were building and deploying it on an unmatched scale.

What youll do

Manage post launch operations for a portfolio of ASAPP customers
Ensure successful lifecycle of customer escalations
Lead customer bridges around defects
Work with internal and external teams to triage and prioritize bugs
Enhance existing process documentation

What youll need

Verbal and written English fluency
2-4 years of enterprise customer-facing experience
Self-starter mentality (you find problems and fix them)
Comfort with ambiguity
Technical experience, specifically with monitoring and logging tools
Able to deal with the complex interpersonal dynamics and work with a wide range of our customers stakeholders, from day-to-day project managers all the way up to their executives and C-suite
Able to work cross-functionally with internal teams, including Delivery Management, Customer Success, and Engineering
Able to clearly and concisely oversee customer communications related to production incidents

What wed like to see

AI software experience
Managing defect life cycles in a SaaS environment
Testing functionality in an agile environment
Managing strategic customer communications and relations
Work experience in a start-up environment

Benefits

Competitive compensation
Stock options
Prudent Life Insurance LTD
Onsite lunch & dinner stipend
Connectivity (mobile phone & internet) stipend
Wellness perks
Mac equipment
Learning & development stipend
Parental leave, including 6 weeks paternity leave

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Technical Services Manager