Technical Services Manager

Industry- Adhesives & Chemicals

Role- Assistant Manager/ Manager – Technical Services

Location- Pune

Experience- 7+ Yrs

CTC- 15 LPA to 17 LPA

Role Overview

We are seeking an experienced Technical Service professional as a product solution specialist who will conduct on site technical trials, and address customer complaints effectively.

This role demands a blend of technical expertise, customer interaction skills, and hands-on problem-solving, with extensive travel to customer locations. This is a dual reporting position, reporting to R&D Head and Business Manager (Domestic & Export) Sales to align product solutions with customer and market needs. Key Responsibilities Technical Service & Support

 Conduct on-site product trials at customer facilities and submit a detailed report.

 Product & Competitor mapping by obtaining market intelligence and performance evaluation.

 Provide prompt and effective resolution for customer complaints, including root cause analysis and corrective action.

 Deliver technical presentations and training sessions to customers and internal teams.

 Conduct in-house performance analysis on new/existing product range.

 Converting customer requirements into technical documents and communicating them to R&D  Creating product documentation: TDS, Brochures, Product information sheets, and comparison reports

 Proposing new applications for existing products

 Tracking industry trends and providing inputs on new applications and products

Regards,

Sri Gatla

Mobile- 9392932905

Email- sri.gatla@talentcorner.in