Customer Onboarding Manager

We are looking for a Customer Onboarding Manager to be a part of our Technology Organization. As a member of the Delivery Management team, you will collaborate with our Enterprise customers to strategize and set up our products according to their specific needs. Teaming up with a Delivery Architect, you play a vital role in ensuring a swift and efficient onboarding process for the customers. To excel in this position, you should possess project management expertise, a forward-thinking approach towards technology, and a problem-solving mindset. Your responsibilities will include guiding our Enterprise customers through the onboarding procedures for ASAPP's products. You will be in charge of coordinating and overseeing all tasks, which involves risk assessment and mitigation, defining milestones, testing schedules, and final acceptance. It will also be your duty to document and enhance product requirements for effective communication both internally and externally. Collaborating with our Delivery Architecture and Engineering teams, you will configure ASAPP's products. Furthermore, you will actively participate in multiple customer project teams, working closely with Delivery Architects and Engineers to complete the designated tasks. You are expected to become an expert on ASAPP's Products, providing insights internally and externally. Additionally, you will collaborate with our Go to Market, Product, Engineering, and Research teams to achieve our Customers" objectives. To qualify for this role, you should have a minimum of 5 years of relevant experience, with at least 3 years of project management, implementation, or customer success experience. You must be familiar with cloud-based software implementation processes and possess the ability to navigate complex interpersonal relationships while engaging with various stakeholders from different levels within our customers" organizations. A proactive attitude, coupled with the ability to identify and resolve issues, is essential. Being adaptable and open to feedback is crucial, along with strong presentation skills to communicate business-oriented solutions and technical concepts effectively. Experience in creating, documenting, and enhancing technical processes is also required. Desirable qualifications include advanced experience in cloud technologies such as AWS, Docker/Kubernetes, Cloud Formation, Terraform, EC2, IAM, and S3. Experience in the contact center and customer experience industry, direct collaboration with technical partners, proficiency in major programming languages (Golang, Python, C++, Java, etc.), working in multi-developer/engineer environments using tools like Git, Jira, and CI/CD pipelines, and familiarity with Machine Learning, Natural Language Processing, and LLMs. In addition to a challenging role, we offer competitive compensation, stock options, Life Insurance, complimentary onsite meals, a connectivity stipend for mobile phone and internet services, wellness benefits, Mac equipment, learning and development support, and parental leave, including 6 weeks of paternity leave.,