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Senior IT Service Desk Analyst

Senior IT Service Desk Analyst

Asapp

3 - 8 years

4 - 8 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

automation networking linux active directory windows troubleshooting microsoft information technology technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

ASAPP is seeking a full-time Senior IT Service Desk Analyst to help support our Latam region. You will work alongside fellow Service Desk Analysts in Buenos Aires, and New York. You should have a strong background in end-user/desktop support and be genuinely passionate about helping people, solving complex problems, performing technical tasks independently and learning about the latest IT technologies. You will be very familiar with the end-user life cycle, day-to-day troubleshooting, remote support, workflow automation, and timely management and completion of service desk tickets.

What you'll do

Provide technical support to our staff as the first point of contact operating within given SLAs
Perform onsite or remote troubleshooting through diagnostic techniques and pertinent questions
Walk the customer through the problem-solving process
Follow-up and update customer status and information
Create technical documentation and how-to articles
Contribute to multiple projects and/or own a project within the Information Technology Services team
Provide on-call support

What you'll need

3+ year of end-user support/service desk experience
Self-learner attitude, ability to work independently, and outstanding problem solving skills
Excellent written and verbal communication skills
Good understanding of computer systems, mobile devices, and other tech products
IT assets management experience
Experience in at least 4 of the following areas: Networking; Collaboration tools (Google Suite, Office 365); Cloud services (Amazon Web Services, Google Cloud Platform, Azure, other); Directory services (LDAP, Active Directory); Identity management (Okta, Active Directory); SaaS platforms; Multi factor authentication (DUO, Google Authenticator); OS Troubleshooting (macOS, Linux and Windows)

What we'd like to see

Deep knowledge of MacOS and/or Linux
Identity and Access Management (IAM)
Supporting corporate infrastructure
User lifecycle management
Experience with PC s and Microsoft Intune
Technical onboarding and offboarding of employees

Benefits

Competitive compensation
Stock options
ICICI Lombard General Insurance LTD
Onsite lunch & dinner stipend
Connectivity (mobile phone & internet) stipend
we'llness perks
Mac equipment
Learning & development stipend
Parental leave, including 6 weeks paternity leave

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Senior IT Service Desk Analyst