Be the energy behind change. Join ABL Group. ABL Group is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime, and oil and gas sectors, offering the deepest pool of expertise across marine and engineering disciplines in more than 300 locations globally. As a Senior IT Service Desk Analyst, you will provide technical support and assistance to staff across various regions and time zones. You will professionally represent the Group IT & Digital team, demonstrating excellent problem-solving skills and a customer-centric approach. With strong technical skills and a customer-oriented mindset, you will act as an escalation point for the most complex incidents and service requests. What will you be doing? Manage the customer experience and expectations throughout the life cycle of service desk interactions. Provide appropriate levels of support in line with service desk policies and procedures. Triage & resolve incoming incidents and service requests to ensure SLAs are met, such as time to resolution and first response. Diagnose and troubleshoot technical issues, including account setup, user endpoints, system and network configuration, both remote and local. Ask customers targeted questions to understand the root of the problem quickly. Talk staff through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. Provide timely and accurate updates to staff and document customer interactions accurately and consistently. Properly escalate unresolved incidents to appropriate internal teams and prioritize and manage several open issues at one time. Research and identify workarounds and solutions to software and hardware issues. Install, configure, and support Windows operating systems and business applications. Maintain and share knowledge of supported products and services. Coordinate with external vendors for hardware and software support when necessary. Promote IT products and services that are available. Maintain an understanding of the whole organization and customers of the service desk. Promote collaboration within the team and ensure service desk procedures are followed. Identify problems and trends to proactively prevent future incidents. Liaise regularly with IT Service Desk leadership to ensure the smooth running of the Service Desk function, voicing your opinion and suggesting improvements. Identify training needs and assist in training delivery and provide continual coaching & mentoring of technical and customer service skills. Identify opportunities for process improvements and contribute to the implementation of enhancements to service desk operations. What are we looking for? Ideally, You Will Have At Least 3 Years’ Worth Of Relevant Experience Working In An IT Service Desk Environment And Be Familiar With ITIL Best Practices Or Other ITSM Standards. We Are Looking For The Following Things Fluent in English. Knowledge of Windows operating systems, Microsoft 365 administration, Sharepoint, Azure Active Directory/Entra ID, Intune, Microsoft Office Suite, Microsoft Teams, and OneDrive. Windows Server administration experience. Familiarity with Microsoft Azure. Strong understanding of networks (Routers, firewalls, switches, access points, DHCP, DNS, VPNs). Further Information This position can be based at our office in Mumbai. You must have the right to live and work in India. The job holder will be expected to work on shift rotation (06:00-14:00, 14:00-22:00, 22:00-06:00) and be able to work public holidays on occasions. You can learn more about our team and what we do here: https://abl-group.com/ For your application to be taken into consideration, please be advised, that you must submit your application via the link provided on this page. We look forward to receiving your application. At ABL Group, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels respected, valued, and empowered to thrive, regardless of background, identity, or role. As a global company, we believe that diversity drives innovation and inclusion strengthens our teams. We support flexible working, accessible environments, and employee wellbeing. Even if your experience doesn’t match every requirement, we encourage you to apply—your unique perspective could be just what we need.
Be the energy behind change. Join ABL Group. ABL Group is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime, and oil and gas sectors. We offer the deepest pool of expertise across marine and engineering disciplines in more than 300 locations globally. Working as a core member of our engineering team in Mumbai, you will contribute to the planning, verification, and execution of subsea engineering scopes across a diverse portfolio of offshore energy projects. In this role, you will work on the design, analysis, and installation of subsea systems—including pipelines, risers, spools, umbilicals, and subsea equipment. You will work closely with multidisciplinary teams and clients to support Marine Warranty Survey (MWS) projects. What will you be doing? Undertake MWS engineering review of documents associated with the loadout, transportation and installation of subsea structures and equipment. Contribute to engineering design, calculations and analysis for designs of various subsea engineering elements in accordance with international codes and standards. Review or perform concept and detailed design analysis of various subsea structures. Lead or assist projects and ensure that clients receive an optimum level of service to pre-agreed time frames, costs and quality standards. Participate in design reviews, audits and subsea engineering, transportation and installation related reviews. Prepare working forecasts, schedules identify change management plans, and corrective action where necessary for your projects. Assist with preparation of proposals for bids and tender input. Responsible for the execution of projects and deliverables in accordance with quality and HSE standards. Ensure all deliverables is carried out in accordance with ABL Group policies and procedures. Liaise with clients to ensure project completion and customer satisfaction. Provide training, mentoring and motivation to junior Engineers and personnel new to the subsea systems analyses and design as required. Other duties as assigned. What are we looking for? Ideally, You Will Be An Experienced Subsea Engineer With a Proven Background Of Working On The Transport And Installation Of Subsea Structures Such As Pipelines, Risers, Spools And Umbilicals. More Specifically, We Are Looking For The Following Educated to degree in Mechanical Engineering or equivalent. In depth knowledge of industry standards and codes and the ability to apply standards to subsea structural analysis and designs. Full understanding of codes and standards for loadout, transportation and installation of subsea structures and equipment. Experience with OFFPIPE and OrcaFlex is essential. Experience with MOSES is beneficial. MWS experience on loadout, transportation and engineering documentation associated of subsea assets for close out is desirable. Further Information This position will be based at our office in Mumbai. You must have the right to legally live and work in India. The job holder will be expected to undertake onshore and offshore assignments. You might need to spend an extended period away from work on multi-week deployments. You can learn more about our team and what we do here: https://abl-group.com/ For your application to be taken into consideration, please be advised, that you must submit your application via the link provided on this page. We look forward to receiving your application. Our Commitment To D&I At ABL Group, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels respected, valued, and empowered to thrive, regardless of background, identity, or role. As a global company, we believe that diversity drives innovation and inclusion strengthens our teams. We support flexible working, accessible environments, and employee wellbeing. Even if your experience doesn’t match every requirement, we encourage you to apply—your unique perspective could be just what we need.
Be the energy behind change. Join ABL Group. ABL Group is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime, and oil and gas sectors. We offer the deepest pool of expertise across marine and engineering disciplines in more than 300 locations globally. Working as a core member of engineering team in Mumbai, you will work on the structural analysis and verification of fixed and floating structures such as jackets and topsides for our clients in the offshore Oil & Gas sector. As part of a team working on Marine Warranty Survey (MWS) projects, you will contribute to installation and loadout projects. What will you be doing? Undertake engineering reviews of loadout, transportation, and installation of jackets, decks, pipelines, and subsea structures. Conduct structural analysis, design, and verification of offshore and onshore structures in accordance with relevant codes and specifications. Prepare and check calculation notes and structural drawings. Coordinate with internal disciplines and external vendors to ensure technical quality of deliverables. Participate in design reviews and client meetings to ensure project completion and satisfaction. Support Marine Warranty Survey (MWS) activities —training will be provided if needed. Coordinate with inter disciplines & outsourced vendors for ensuring technical quality of deliverables. Ensure all deliverables is carried out in accordance with ABL Group policies and procedures. Participate in design reviews. Liaise with clients to ensure project completion and customer satisfaction. What are we looking for? Ideally, You Will Be An Experienced Structural Engineer With a Background Of Working On The Design Of Onshore And Offshore Fixed And Mobile Structures Such As Jackets And Topsides. More Specifically, We Are Looking For The Following Educated to degree level in Civil Engineering. In depth knowledge of industry standards and codes and the ability to apply standards to structural analysis / designs and MWS reviews. Knowledge of offshore engineering analysis and design computer programs. Expertise in Loadout, Transportation and installation engineering. Understanding of classification societies rules and regulations. Experience of using SACS. Knowledge of STAAD Pro and ANSYS is desirable. Further Information This position will be based at our office in Mumbai. We would also like to hear from candidates based in Chennai. You must have the right to legally live and work in India. The job holder will be expected to undertake onshore and offshore assignments. You might need to spend an extended period away from work on multi-week deployments. You can learn more about our team and what we do here: https://abl-group.com/ For your application to be taken into consideration, please be advised, that you must submit your application via the link provided on this page. We look forward to receiving your application. Our Commitment To D&I At ABL Group, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels respected, valued, and empowered to thrive, regardless of background, identity, or role. As a global company, we believe that diversity drives innovation and inclusion strengthens our teams. We support flexible working, accessible environments, and employee wellbeing. Even if your experience doesn’t match every requirement, we encourage you to apply—your unique perspective could be just what we need.
Be the energy behind change. Join ABL Group. ABL Group is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime, and oil and gas sectors. We offer the deepest pool of expertise across marine and engineering disciplines in more than 300 locations globally. Working as a core member of our engineering team in Mumbai, where you will lead the delivery of complex offshore engineering projects and provide technical oversight across marine warranty scopes. In this senior role, you will be responsible for planning and executing naval architectural work and supervising design analysis for fixed and floating offshore structures. What will you be doing? Plan and execute naval architectural scopes, including deliverables, schedules, and resource planning. Perform and review design calculations and analysis for fixed and floating offshore structures. Attend offshore operations and onshore activities such as loadouts and sail-aways. Support Marine Warranty Survey activities - training will be provided if needed. Lead engineering teams to deliver projects on time, within budget, and to high quality and HSE standards. Conduct QA/QC on survey reports, design documents, and calculations. Participate in design reviews, audits, and client meetings. Prepare cost-time-resource (CTR) estimates for RFQs and supporting bid proposals. Manage project teams and potentially transitioning into a Project Manager role. Provide mentorship and training to junior engineers. Collaborate with other areas of ABL Group on design projects, where applicable. Other duties as assigned. What are we looking for? Ideally, You Will Be An Experienced Naval Architect Who Has Experience Of Working On The Design Or Verification Of Fixed Or Floating Structures For The Offshore Oil & Gas. More Specifically, We Are Looking For The Following Educated to degree level in Naval Architecture or equivalent (A Master’s in Naval Architecture/Ocean Engineering is desirable). Chartered Engineer status or equivalent is preferred. Minimum 10 years of professional experience in offshore fixed and mobile structures. Strong understanding of classification society requirements and industry codes. Experience in transportation analysis and marine operations such as loadout, sea fastening, sail-aways, and installation. Familiarity with software such as SACS, MOSES and OrcaFlex. Knowledge of ANSYS and STAAD PRO is beneficial. Further Information This position will be based at our office in Mumbai. You must have the right to legally live and work in India. The job holder will be expected to undertake onshore and offshore assignments. You might need to spend an extended period on deployments. You can learn more about our team and what we do here: https://abl-group.com/ For your application to be taken into consideration, please be advised, that you must submit your application via the link provided on this page. We look forward to receiving your application. Our Commitment To D&I At ABL Group, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels respected, valued, and empowered to thrive, regardless of background, identity, or role. As a global company, we believe that diversity drives innovation and inclusion strengthens our teams. We support flexible working, accessible environments, and employee wellbeing. Even if your experience doesn’t match every requirement, we encourage you to apply—your unique perspective could be just what we need.
Be the energy behind change. Join ABL Group. ABL Group is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime, and oil and gas sectors. With the deepest pool of expertise across marine and engineering disciplines, we operate in more than 300 locations worldwide. We are seeking an IT Service Desk Analyst to join our dynamic team and support our mission of driving innovation and excellence in IT service delivery. What will you be doing? As an IT Service Desk Analyst, you will be a key member of our global Service Desk team, providing technical support and assistance to staff across multiple regions and time zones. You’ll ensure the smooth operation of IT services and deliver a high-quality customer experience, representing the Group IT & Digital team with professionalism and a problem-solving mindset. Key Responsibilities: Manage customer experience and expectations throughout service desk interactions Provide support in line with service desk policies and SLAs Triage and resolve incidents and service requests efficiently Diagnose and troubleshoot technical issues (e.g., account setup, system configuration) Guide users through solutions via phone, email, or chat Escalate unresolved issues to internal teams Maintain accurate documentation of customer interactions Install, configure, and support Windows OS and business applications Coordinate with external vendors when necessary Promote IT products and services Ensure consistency by following established processes and procedures What are we looking for? We’re looking for someone who thrives in a fast-paced, international environment and is passionate about delivering exceptional IT support. Qualifications: Essential: Excellent English speaking and writing skills Desirable: ITIL Foundation or above SDI Service Desk Analyst AZ-900, MS-900, CompTIA A+, ISC2 Certified in Cybersecurity Essential: Work Experience: Minimum 2 years in an IT Service Desk environment Familiarity with ITIL or other ITSM standards Essential: Technical Skills: Advanced Windows OS knowledge Microsoft 365, Azure AD/Entra ID, Intune, Office Suite, Teams, OneDrive Windows Server administration Networking fundamentals (DHCP, DNS, VPNs, etc.) Backup/restoration, AV equipment, SharePoint Online, hardware troubleshooting Desirable: Mimecast, AvePoint, Power Platform AutoCAD and other engineering tools Azure Virtual Desktop, PowerShell Essential: Behavioural Traits: Adaptability, quick learning, multitasking Patience, empathy, problem-solving Strong customer service ethos and team spirit Calm under pressure, self-motivated, analytical Ability to communicate with technical and non-technical colleagues Further information Ability to work on a rotating shift schedule (06:00–14:00, 14:00–22:00, 22:00–06:00) Availability to work on public holidays when required Must be able to commute to our office in Govandi East, Mumbai You can learn more about our team and what we do here: https://abl-group.com/ For your application to be taken into consideration, please be advised, that you must submit your application via the link provided on this page. We look forward to receiving your application. At ABL Group, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels respected, valued, and empowered to thrive, regardless of background, identity, or role. As a global company, we believe that diversity drives innovation and inclusion strengthens our teams. We support flexible working, accessible environments, and employee wellbeing. Even if your experience doesn’t match every requirement, we encourage you to apply—your unique perspective could be just what we need.
Be the change Behind Energy ABL Group is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime, and oil and gas sectors. With the deepest pool of expertise across marine and engineering disciplines, we operate in more than 300 locations worldwide. As an IT Service Desk Analyst , you’ll be a vital part of our global Service Desk team, providing technical support to colleagues across multiple regions and time zones. You’ll ensure the smooth operation of IT services while delivering a high-quality customer experience. Representing the Group IT & Digital team, you’ll bring professionalism, empathy, and a problem-solving mindset to every interaction What You Will Do Be the first point of contact for technical support across regions and time zones Troubleshoot issues, resolve incidents, and guide users with empathy and precision Support Windows OS, Microsoft 365, Azure AD, Intune, and more Collaborate with internal teams and external vendors Promote IT services and ensure consistent, high-quality support What We Are Looking For 2+ years in an IT Service Desk role Strong knowledge of Windows OS, Microsoft 365, Azure, and networking fundamentals Excellent English communication skills Calm under pressure, analytical, and customer-focused Certifications like ITIL, AZ-900, CompTIA A+ are a plus Power Platform, AutoCAD, Azure Virtual Desktop SharePoint Online, PowerShell, AV equipment Further information Ability to work on a rotating shift schedule (06:00–14:00, 14:00–22:00, 22:00–06:00) Must have the right to work in India Availability to work on public holidays when required Must be able to commute to our office in Govandi East, Mumbai You can learn more about our team and what we do here: https://abl-group.com For your application to be taken into consideration, please be advised that you must submit your application via the link provided on this page. We look forward to receiving your application. At ABL Group, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels respected, valued, and empowered to thrive, regardless of background, identity, or role. As a global company, we believe that diversity drives innovation and inclusion strengthens our teams. We support flexible working, accessible environments, and employee wellbeing. Even if your experience doesn’t match every requirement, we encourage you to apply; your unique perspective could be just what we need.
Be the Energy Behind Change ABL Group is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime, and oil and gas sectors, offering the deepest pool of expertise across marine and engineering disciplines in more than 300 locations globally. Now, we’re looking for a Senior IT Service Desk Analyst to join our dynamic Group IT & Digital team. As a senior member of our service desk, you’ll be the go-to expert for complex technical issues, supporting colleagues across time zones and regions. You’ll combine technical prowess with a customer-first mindset to deliver seamless IT experiences. Your Responsibilities Will Include Managing service desk interactions with professionalism and empathy Diagnosing and resolving technical issues across systems, networks, and endpoints Escalating unresolved incidents and coordinating with internal teams and vendors Supporting Windows OS, Microsoft 365, Azure AD/Entra ID, Intune, and more Promoting collaboration, mentoring team members, and driving process improvements We’re Seeking Someone With 3+ years’ experience in an IT Service Desk environment Strong knowledge of Windows OS, Microsoft 365, Azure, SharePoint, and Intune Experience with Windows Server and network infrastructure (VPNs, DNS, DHCP, firewalls, etc.) A proactive mindset, excellent communication skills, and fluency in English Familiarity with ITIL or other ITSM frameworks This position can be based at our office in Mumbai. You must have the right to live and work in India. The job holder will be expected to work on shift rotation (06:00-14:00, 14:00-22:00, 22:00-06:00) and be able to work public holidays on occasion. You can learn more about our team and what we do here: https://abl-group.com For your application to be taken into consideration, please be advised that you must submit your application via the link provided on this page. We look forward to receiving your application. At ABL Group, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels respected, valued, and empowered to thrive, regardless of background, identity, or role. As a global company, we believe that diversity drives innovation and inclusion strengthens our teams. We support flexible working, accessible environments, and employee wellbeing. Even if your experience doesn’t match every requirement, we encourage you to apply; your unique perspective could be just what we need.