Delivery Manager

As a Service Delivery Manager - SAP at Cloudologic, you will be responsible for overseeing and managing the delivery of IT services and solutions related to SAP environments to clients or internal business units. Your role will involve coordinating with internal SAP teams and external vendors, ensuring service delivery meets SLAs and performance standards, and acting as the primary point of contact for SAP service-related issues. Additionally, you will drive continuous service improvement, maintain documentation for service processes, and provide leadership and mentoring to support teams involved in SAP service delivery. To be successful in this role, you should have a minimum of 8 years of experience in IT service delivery, with at least 3-5 years of experience working in SAP environments. You should possess a strong understanding of SAP modules and integration points, experience managing cross-functional teams and third-party vendors, and familiarity with ITIL practices and service management tools. Excellent communication, stakeholder management, and conflict-resolution skills are essential, along with a strong analytical mindset and the ability to manage multiple priorities in a fast-paced environment. Preferred qualifications for this role include ITIL Foundation or Practitioner certification, SAP certification, and project management experience or certification. If you are a dynamic and experienced professional with a passion for delivering high-quality IT services in SAP environments, we encourage you to apply for this exciting opportunity at Cloudologic.,