Job
Description
Company Description Cloudologic is a leading cloud consulting and IT service provider, specializing in cloud operations, cybersecurity, and managed services. With a strong presence in Singapore and India, we combine expertise and innovation to deliver high-quality services to clients worldwide. Role Description This is a full-time on-site role for an Operations Engineering at Cloudologic located in Gurugram. The role will involve day-to-day tasks related to analytical skills, troubleshooting, customer service, Linux, and Windows operations. Service Management • Drive operations excellence through quality service delivery, resilience, security and processes. Ensure its measurement via KPI. • Build, ensure adherence to best practices, like ITIL or Agile Methodology and tailor them to our needs. It includes, but not limited to: Monitoring and Event Management, Availability Management, Capacity & Performance Management, Incident Management, Service Request Management, Problem Management, Knowledge Management, Risk Management, Change Management, Release & Deploy Management. • Lead or support special event execution, such as end of year sales events, cyberweek, Black Friday Specialist advice • Actively maintains knowledge in one or more identifiable specializations. • Provides detailed and specific advice in their specialist area(s). • Supports and promotes the development and sharing of specialist knowledge within the team. • Collaborates with other specialists, where appropriate, to ensure advice given is appropriate to the needs of the organization Help external partners to resolve complex issues (wherever applicable) Product Led collaboration • Provide visibility on operational value created by the Product, back to the business stakeholders and Product team • Assess impact & highlight risk of changes to the Operations • Lead or participate in operational changes. e.g. : system upgrades, security fix, performance or reliability improvement • Use your business process and technical knowledge to propose best solution to a problem • Lead or contribute to continuous improvement for the operations • Carry out regular solution and system health check and performance management initiatives to keep the systems stable • Identify areas of improvement to keep production incidents (BVI) well within the agreed number e.g. shift left, automation, proactive problem ticket management Stakeholder Management • You or your team are expected to bring technical Operations experience into the Product teams • Challenge and propose improvements to the system architecture Align timeline, dependencies and quality control with Product Tech stakeholders • Openly communicate with business stakeholders on on-going issues and their mitigation • Build a productive relationship with partners and suppliers • Foster a collaboration relationship with co-dependent teams Show more Show less
