Associate - Premium Services

Air India

0 - 1 years

7 - 8 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

hospitality interpersonal skills compliance legal customer service management stakeholder management ms office operations cost control

Work Mode

Work from Office

Job Type

Full Time

Job Description

Assist premium passengers in services, including check-in procedures, lounge access, boarding processes, and special assistance services.
Ensure a high level of professionalism, courtesy, and efficiency in handling premium passenger needs and requests.
Provide support and guidance to premium service staff to deliver outstanding customer experiences.
Coordinate with lounge staff to maintain a welcoming environment, manage guest flow, and ensure adherence to service standards.
Address any issues or challenges in the lounges promptly and effectively.
Build positive relationships with premium passengers, corporate clients, and travel agents.
Handle passenger inquiries, feedback, and complaints with empathy and professionalism.
Foster a positive and collaborative work environment to motivate and engage team members.
Monitor service levels, passenger flows, and operational efficiency in premium service areas. Assist in implementing service improvements, initiatives, and promotions.

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