Associate Manager – EU RD

About the job

Act as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation’s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction. Team management - Leads a team of Data Processing Analysts

Responsibilities

Client Solutioning

• Acts as front-facing point of contact for client database operational queries and in ensuring overall quality performance monitoring, reporting and analysis in Right First Time delivery.

• Consistently work with other Operations Functions' leads within the country to manage projects and deliver on clients’ commitments.

• Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs

• Work closely with Client Liaison management team to support the creation, monitoring and execution of quality plans for strategic and hot spot clients

• Proactively communicates with client / client services for any potential delays / risks based on information by Ops teams

• Manage close links with Enablement team/leads to identify focus areas and ensuring quality/delivery standards are achieved

• Ability to provide workload and timeline estimation by taking into consideration requirements of each upstream activities

• Represent respective operation’s function in discussion with other NOC and in market stakeholders

Team Management

• Plans and controls resource allocation to optimise the “operations service” to clients as well as highlights any resources issue

• Expected to coach and develop the team, monitor individual performances by identifying talents or low performers and promote engagement within the team

• Acts as an escalation point for the team and constantly reviews and assesses team's KPIs periodically

Qualifications

Qualifications

• Bachelor’s or Master’s Degree

• MIN 8+ Years experience in People Management

• Must experience with transition projects

• Required Language(s) : English, additional language skills an added bonus

• Strong communication and stakeholder management skills

• Process- driven mindset

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion