Associate Level 1 - Service Now Automation

Role is to work on Projects, Enhancements and Defects on ServiceNow framework. Must have experience on ServiceNow ITSM area.

Responsibilities

• Automate and support an expanding and maturing ServiceNow environment.
• Working knowledge of Incident, Problem, Service Request, Change, Knowledge, Service Portal, and CMDB.
• Contributes to the phases of feasibility analysis and design, brings an expert opinion on the feasibility and complexity of implementation in ServiceNow.
• Produces technical feasibility analysis, gap analysis, design proposals, macro estimations, scripting, reporting.
• Analyzes the User Requirements provided by the Product Owners or BAs, challenges the proposed needs, brings proposals that aim at the standard use of the product and the implementation of the 'best practices.
• Collaborate with the PO, provide estimates of effort and time, Identify risks and dependencies.
• Identifies and proposes solutions to optimize, fine-tune and simplify the application.

• Training, Mentoring and Coaching user community on the Use of ServiceNow.

• Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST).
• Experience with JavaScript, XML, HTML, Single Sign-On technologies, SQL relational databases.
• Knowledge of ITSM ServiceNow best practices, including ITIL V3/V4.
• Strong problem solving, decision-making, and analytical abilities.
• Strong written and verbal communication skills.

• Bachelor degree or equivalent working experience in computer-related field or equivalent work experience.
• 2-4 years of experience as a

  ServiceNow Developer

  (latest platform version).

• Certified ServiceNow Administrator certification

  mandatory.

• ServiceNow Certified Application Developer preferred.

• ITIL V3/V4 Foundation Certification preferred.

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

• Ability to collaborate / Teamwork
• Communication skills - oral & written
• Ability to deliver / Results driven
• Attention to detail / rigor

Transversal Skills:

• Analytical Ability
• Ability to develop and adapt a process
• Ability to understand, explain and support change
• Ability to develop others & improve their skills

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years.