Posted:1 week ago|
Platform:
Work from Office
Full Time
GlobalLogic is looking for Associate Lead who plays a key role in managing day-to-day team operations while supporting project execution and delivery. This role involves both hands-on contribution and leadership responsibilities to ensure high-quality outcomes and team performance.
Requirements:• Able to lead a team of 20 members
• Should be able to flexible in working 24X7 model
• Conduct briefings and team meetings for status updates, new product information, policy and procedure change, etc• Monitor associate escalations, coach and provide constructive feedback on performance to individuals on a regular basis• Mentor & groom resources as per career growth options• Do 1-1 with team members regarding performance parameters, self-appraisal, quarterly appraisal of the team members based on stack ranking.
• Drive the team towards business goals as per SLAs (Service Level Agreements) defined by the client (SLAs might be linked to Quality, Productivity (individual), Production (team), shrinkage, time spent on tools, TAT, etc.)
• Maintain, create and check the daily process reports• Check the daily tasks and prioritize as per requirements• Assign work to the team and follow up• Identify key challenges for the assigned task on daily basis and come up with solutions• Devise strategies to ensure the project timeline is on track• Identify team goals and evaluate team progress.• Good with Analytical thinking• Basic Knowledge of MS Excel, Powerpoint & Spreadsheets
Globallogic
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