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Associate Lead / POD Lead

Associate Lead / POD Lead

Globallogic

5 - 10 years

4 - 6 Lacs

Hyderabad

Posted:11 hours ago| Platform:

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Skills Required

operations management vetting medical insurance interpersonal skills teaching professional development client communication service level agreement gis soft skills training drafting strong communication skills legal performance management communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Description:

GlobalLogic is looking for Associate Lead plays a key role in managing day-to-day team operations, ensuring timely delivery of tasks, maintaining quality standards, and supporting the team in achieving project goals. The role involves coordinating with internal and external stakeholders, guiding team members, and providing leadership support to ensure smooth execution of business processes.

Requirements:

Roads Navigation,LG - Local Geometry, IR - Important Roads, IS - Intersections, Restrictions, Highways, Lane guidance / Lane mapping, Roads - Creating/Editing/Modifying/Deleting, Navigation etc.,
Worked with Any Mapping Domain
Shrinkage, Attrition, Productivity, Quality, ETA’s/Targets/SLA/TAT/EVALS, Performance assessment/review
People/Process/Project/Performance management, Client communication, Documentation(project related), Risk assessment, Mentor & Groom

Job Responsibilities:

Associate lead should be able to handle 20+ members
Deliver SLA along with excellent reporting metrics
Excellent communication skills along with Contextual understanding
Conduct briefings & team meetings for status updates, new product information, policy and procedure change etc.
Monitor associate escalations, coach and provide constructive feedback on performance to individuals on a regular basis.
Do 1-1 with team members regarding performance parameters, self appraisal, quarterly appraisal of the team members based on stack ranking.
Enthusiastic to learn new concepts & strong communication skills to convey the same to the team and client.
Required Interpersonal skills like - Behavioral, Confidence, Positive approach/attitude towards team or situations.
Thinking approach with quick understanding of the real time challenges to reach targets and step forward to share the same to superior.
Should have knowledge of handling sensitive situations and decision making
Proactive in nature and ability to lead the teams with knowledge under pressure by establishing an environment which creates the team fun at work simultaneously.
Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
Operations management:
Drive the team towards business goals as per SLAs (Service Level Agreements) defined by client (SLAs might be linked to Quality,
Productivity (individual), Production (team), shrinkage, time spent on tool, TAT, etc.)
Maintain, create and check the daily process reports
Check the daily tasks and prioritize as per requirements
Assign work to the team and follow up & identify key challenges for the assigned task on a daily basis and come up with solutions
Perform quality audits and share quality feedback

What We Offer:

Exciting Projects:

Collaborative Environment:

Work-Life Balance:

Professional Development:

Excellent Benefits:

Fun Perks:

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Globallogic

Software Development

Santa Clara CA

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Associate Lead / POD Lead