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Associate Lead

Desirous Global Consulting

3 years

0 Lacs

Chennai

Posted:7 hours ago| Platform: GlassDoor logo

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Skills Required

logistics planning reports stack integrity packaging deployment efficiency resolve compliance risk management scheduling monitoring report inventory routing coordination

Work Mode

On-site

Job Type

Full Time

Job Description

Courier / Logistics Full-Time Job ID: DGC00858

Chennai, Tamil Nadu 1-3 Yrs ₹02 - ₹03 Yearly

Job description

Key Roles:

Customer Satisfaction & Complaint Management

Proactively improve satisfaction levels of previously dissatisfied customers.
Efficiently and professionally manage customer complaints ensuring timely resolution.
Monitor and ensure closure of complaints within defined SLAs.

Performance & Compliance

Ensure 100% on-time pickups and deliveries by optimizing route planning and execution.
Prepare and review delivery TAT reports to track delays from pickup to delivery completion.
Enhance delivery norms especially for high-value shipments to improve stack integrity and minimize damages.
Regularly assess operations to reduce delivery rejections or returns due to process or packaging deficiencies.

Operational Optimization

Benchmark resource deployment and cost efficiency against industry standards.
Maximize asset utilization through effective LCV and manpower planning.
Maintain zero process deviations across all logistics nodes.

People and Role Alignment

Clarify and define responsibilities for each team member to ensure role clarity.
Promote a results-driven culture by aligning daily operations with organizational goals.
Conduct weekly team meetings to monitor KPIs, resolve challenges, and track employee performance.

Strategic Alignment & Reporting

Ensure operations are aligned with the companys strategic goals and SLAs.
Improve regulatory compliance and risk management practices.
Deliver accurate and timely MIS reports, highlighting deviations, corrective actions, and trends.

Core Responsibilities:

Daily Pickup & Delivery Execution

Plan and execute daily vehicle movement and route scheduling to ensure on-time pickups and deliveries per SLA.

Operations Monitoring (Inbound & Outbound)

Track and report daily operational performance; coordinate closely with DC and field teams for smooth processing.

MIS & Reporting

Collect and validate daily operational reports and escalate anomalies to management.

Inventory Oversight

Maintain zero pending loads; all inward shipments must be dispatched as per cutoff timelines.
Ensure strict adherence to shipment routing SOPs.

Team Coordination & Goal Setting

Clearly define responsibilities for team members and align efforts to business objectives.
Foster accountability and keep the team focused on operational results, not just activities.

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