Associate Lead

Key Responsibilities:

• Manage

  end-to-end customer deliveries and seller pickup/delivery operations

  .
• Hire, train, and manage local

  riders/delivery executives

  to ensure smooth operations.
• Ensure adherence to SLA, timely deliveries, and pickup efficiency.
  
• Handle daily on-ground operational issues and provide quick resolutions.
  
• Maintain strong communication with sellers/customers to ensure service quality.
  
• Track operational performance using

  Excel reports and dashboards

  .
• Ensure compliance with company processes, safety, and documentation.
  
• Collaborate with cross-functional teams for manpower planning and cost optimization.
  

Requirements:

• Graduate in any discipline (Logistics / Supply Chain preferred).
  

• First Mile operations

  .
• Must be a

  local candidate

  with proficiency in

  local language

  (verbal & written).
• Strong people management skills with hands-on experience in

  rider hiring & management

  .
• Good knowledge of

  MS Excel

  and operational reporting.
• Excellent problem-solving and communication skills.
  

Preferred Industry Background:

• E-commerce Logistics
  
• First-Mile Delivery
  
• Courier / Express Logistics
  
• On-Demand Delivery Platforms