Associate, Fraud Operations, Legal, Compliance & Secretariat

Business Function

Responsibilities

• Building model for fraud monitoring and provide training to subordinates to efficiently manage fraud monitoring process
• To ensure investigation is completed & closure report is issued within TAT from the date when case is referred
• Implementation of fraud rules in systems based on Analysis of new fraud trends
• Monitor real time queues and identify high risk transactions within acceptable turnaround time
• Recommend anti-fraud processes for changing transaction patterns and trends
• Process and approve authorisation requests
• Handle enquiries and complaints from Merchants and Cardholders; undertake investigative and follow-up action to ensure that complaints are properly resolved
• Liaising up with merchants to recall the funds within 30 minutes or best effort basis post fraud reported by customer through all channels
• Educate Merchants on the correct card acceptance and authorisation procedures
• Attend to and process Lost/Stolen Card reports from Cardholders
• Carry out fraud monitoring and take pro-active follow-up actions to mitigate fraud losses
• Consistently adopt group Investigation Standards & procedures
• Contact cardholders to verify transaction
• Ensure submission of pertinent information / reports on confirmed fraud transactions
• Monitor personal and team performance and identify ways to improve team performance and service standards
• Willing to work in shifts (24/7) based on team requirements
• Actively review and streamline operation processes
• Pro-actively display teamwork and co-operation with each other in a harmonious manner to achieve excellent service quality and standards
• Check & maintain necessary MIS data, reports, files, records or movements
• Provide necessary administrative support in the processing of authorisation- related tasks
• Provide timely updates to BU/SU/Team Lead
• Responsible for developing and implementing action plans for detecting fraudulent activities
• Building model for fraud monitoring and provide training to subordinates to efficiently manage fraud monitoring process
• Timely review of Fraud and Authorisation rules/parameters in respective systems based on Analysis of new fraud trends
• Ensure compliance with all laid down policies and procedures for smooth operations of unit
• Initiatives to enhance approval rates
  

Requirements

• Associate – 4-6 years, Sr. Associate – 6-8 years, in similar profile
• Proficient in English with good interpersonal and communication skills
• Commerce Graduate
• Fraud Detection Skills, Risk Management, Communication Skills, Problem Solving Skills etc
• Investigation, Data Analytics etc
• Support and maintain good working relationship with below units in timely investigations to process customer’s fraudulent transactions claims
• Internal workstreams like CBG Business Unit/ Product/ CCTR/ Operations etc
• External workstreams like Intellect/ Verinite/ M2P vendor etc
  

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Primary Location

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Schedule

Job Type

Job Posting