Associate, Fraud Operations, Legal, Compliance & Secretariat

The Group Legal, Compliance & Secretariat department plays a crucial role in safeguarding the bank's interests by actively protecting and enhancing its reputation and capital. Upholding values of trust and integrity, the team ensures a strong relationship with regulators, customers, and business partners. Responsibilities: - Develop models for fraud monitoring and conduct training sessions for subordinates to effectively manage the fraud monitoring process. - Ensure timely completion of investigations and issuance of closure reports within the defined Turnaround Time (TAT) after the case referral. - Analyze new fraud trends to implement fraud rules in systems. - Monitor real-time queues to identify high-risk transactions promptly. - Recommend anti-fraud processes to address changing transaction patterns. - Process and approve authorization requests while handling inquiries and complaints from Merchants and Cardholders. - Collaborate with merchants to recall funds promptly post fraud reported by customers. - Educate merchants on correct card acceptance and authorization procedures. - Address and process Lost/Stolen Card reports from Cardholders. - Conduct proactive fraud monitoring and take necessary follow-up actions to mitigate fraud losses. - Adhere to group Investigation Standards & procedures consistently. - Contact cardholders for transaction verification and submit relevant information/reports on confirmed fraud transactions. - Monitor personal and team performance, identifying opportunities for improvement. - Willingness to work in shifts (24/7) based on team requirements. - Review and streamline operational processes proactively. - Demonstrate teamwork and cooperation with colleagues to achieve service quality and standards. - Maintain necessary MIS data, reports, files, records, or movements. - Provide administrative support for authorization-related tasks. - Ensure compliance with established policies and procedures for unit operations. - Develop and implement action plans for detecting fraudulent activities. Requirements: - Associate: 4-6 years, Senior Associate: 6-8 years, in a similar profile. - Proficiency in English with strong interpersonal and communication skills. - Commerce Graduate with skills in Fraud Detection, Risk Management, Communication, and Problem Solving. - Experience in Investigation and Data Analytics. - Ability to maintain good working relationships with internal units like CBG Business Unit, Product, CCTR, and Operations, as well as external units like Intellect, Verinite, and M2P vendor. Apply Now: The role offers a competitive salary, benefits package, and a dynamic environment that supports professional development and recognizes achievements.,