Associate Director - Program & Project Management

Role Description

Oversee and manage delivery of onemore projects andor Lead Competency within Practice Manage and deliver

SAP Experience Required.

solutions or services independently manage service delivery team in meeting client expectations and ensuresoperational delivery excellence Ensure Customer Centricity and exceed Customer Satisfaction Manage PracticeCapability building and growth

Job Purpose

The scope of the role includes followingSpecialization in Implementation projectWorked on 23 AMS projectManage to work on productivity improvement setting up of AMS services and various KPIsService Delivery Ownership for one or more projects ensuring client expectations Operational and deliveryexcellence It also involves ensuring policies practices and procedures are understood and followed by directreports customers and stakeholders Govern Project PlanScheduleEfforts Project KPIs Issue ManagementEscalation Management Periodic ReportingCompetency Leadership for specific Skill within Practice Responsible for Hiring Training Capability buildingPerformance Management new Technology adoption QMS artefacts Pursuits Practice GrowthPrincipal AccountabilitiesService Delivery Operational excellence for onemore projects

• Solution Design Build Testing for projects eg ImplementationUpgradeRolloutMigration
  

Enhancement

• Application Support covering Incident Management Service Request Management Problem
  

Management

• Responsible for developing detailed plans to drive project activities and guiding the team effectively to
  

achieve agreed milestones within schedule and budget

• Ensures effective governance Project KPIs Issue Management Escalation Management Periodic
  

Reporting

• Responsible for ensuring adequate risk management measures are being taken and projects are
  

executed on time within the target budget limits

• Perform causal analysis Identify Implement corrective solutions
  

Competency Leadership for specific skill within practice

• Responsible for recruitment Freshers Laterals
• Capability building on required skills new technologies schedule trainings and certification drives
• Ensure pursuit support RFP Response Capability presentations demos PoCs Whitepapers delivery
  

estimation models Customer Presentations

• Contribute to QMS Frameworks Best Practices Guidelines Checklists templates statistical baslines
• Delivery Support Resource fulfilment Solutioning for given customer requirements help
  

troubleshooting escalationissue managementEnforce adherence to QMS processes Frameworks Best Practices Performance Standards and InformationSecurity guidelines from CustomerLTIEffective communication with Business Crossfunctional stakeholdersResponsible for planning and coordinating with resource manager to fulfil the resource requirementsPeople Performance Management Periodic assessments feedbacks improvement plansDrive Automation Improvement initiativesResponsible for working with Account team to identify new opportunities for LTIResponsible for selflearning acquiring relevant skillscompetencies trainings certifications refer SkillCatalogSecondary AccountabilitiesResponsible for monitoring documentation Knowledge Transition activitiesIPTools Development Support CoE contributionsResponsible for contributing to Solution Building Proposal ResponsesPresentationsResponsible for guiding customers in solution adoption and change managementResponsible for identifying pertaining issues affecting team productivity and reporting them appropriatelyResponsible for applying knowledge of latest trends and best practices in business to existing business modelsResponsible for providing direction to resolve pertaining issues affecting team productivityResponsible for fostering partnership with crucial stakeholders involved like customers or sponsorsResponsible for ensuring the learnings from projects are documented and made available as best practices forteams to follow

Skills

Mandatory Skills :

Stakeholder Management,Benefits Management,Project Planning,Scope & Change Management,Schedule Management,Risk/Crisis Management,Project Governance,Agile (Value-Driven Delivery),Flexcube Technical Change Management, SAP