Associate Director - Customer Success & Delivery

Location:

Experience:

Function:

About the Role

International Growth team in Customer Success and Delivery

Key Responsibilities

• Lead

  end-to-end customer onboarding, deployment, and training

  for international enterprise clients.
• Drive

  account success and adoption

  through proactive engagement, continuous improvement, and regular business reviews.
• Partner closely with

  Sales and Product teams

  to ensure customer feedback translates into actionable product and process improvements.
• Own

  renewals, retention, and expansion

  opportunities within key accounts.
• Coordinate cross-functional efforts with Implementation and Project Management to deliver customer commitments on time.
• Manage

  change management and stakeholder engagement

  across multiple client geographies.
• Support internal governance and reporting for key accounts, including SLA tracking and success metrics.

Requirements

• 6–8 years of experience managing

  enterprise international clients

  in a customer success or implementation role.
• Strong understanding of

  B2B SaaS/enterprise delivery models

  , preferably in mobility, logistics, or technology platforms.
• Proven ability to manage

  multi-country rollouts

  and navigate complex stakeholder landscapes.
• Excellent communication, project management, and analytical skills.
• Comfort working in a matrix setup across regions and time zones.
• Willingness to roll up sleeves and preference towards candidates showing a high degree of ownership and agency in a lean setup