Associate Customer Success

Key Responsibilities

• Act as a liaison between customers and internal technical teams to ensure smooth project execution and delivery.
• Understand client requirements, expectations, and business objectives to provide tailored solutions and support.
• Facilitate onboarding, training, and adoption of software development and custom development services.
• Monitor customer usage, project milestones, and service quality to identify risks or issues proactively.
• Manage customer communication, providing timely updates on project progress, issue resolution, and enhancements.
• Collaborate with sales, product, and delivery teams to ensure alignment and customer satisfaction.
• Gather and analyze customer feedback to assist product and service improvement initiatives.
• Support renewal processes by demonstrating value and identifying upsell or cross-sell opportunities.
• Maintain accurate records in CRM and customer success platforms.
  

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business, or related fields preferred.
• 1 to 3 years experience in customer success, account management, client servicing roles within the IT/software services sector.
• Basic technical understanding of software development lifecycle, Agile methodologies, and IT services.
• Strong communication and interpersonal skills to engage with technical and non-technical stakeholders.
• Problem-solving mindset with the ability to manage multiple client accounts effectively.
• Familiarity with CRM software (e.g., Salesforce, Zoho CRM) and customer success tools is an advantage.
• Customer-first attitude with a passion for building lasting client relationships.